Worst customer service...
We were suppose to have our new refrigerator today, the truck came but the driver thought our driveway was not safe enough because it was wet because of the rain (we're in Seattle area so yeah...!) and they just left without any word.
The the customer service called few minutes after that and said that we had to wait for a DRY DAY! I mean, what? And because I was frustrated about this "solution" she hanged-up on me!
And now, I have to wait 24h to contact them again to have my money back because the status is still "in delivery"...
FYI: we already had 3 deliveries with Best Buy for washing machine, dryer, dishwasher and big Freezer. And one of them was in February with snow... So yeah, Best Buy lost a customer today.