I was shopping for a TV at Best Buy a week ago. I was told that in order to get a salesperson to help me I would have to put my name on a wait list and wait for 45 minutes to an hour. If I wanted to buy without talking to a salesperson I would have to pick one of the TV's on the floor in a box (very limited selection), carry it to checkout myself and then to my car. Needless to say I bought the TV on Amazon. I didn't get a salesperson but free delivery to my front door, and better price. Why are they in business?
They have a good supply and choices of things and are very accommodating. I have enjoyed shopping their store and online too! Good quality merchandise and good prices = happy customers!
1 satisfied customer
I have gone to Best Buy store many many times and each and every time the employees have taken excellent care of me and are very knowledgeable about any issues I have had. They have set up at least 9 different phones for me and my purchase of a tv soon will definitely be at Best Buy!
We have been quite pleased with the Surface Pro 4. The keyboard has a good ergonomic design and feel. The i5 Intel processor has been more than adequate to handle the execution of several applications simultaneously.
We recently bought a new garmin gps.and it did not work properly, we took it back the next day to a different best buy and they exchanged it without any problem. We were traveling and bought it in Michigan and exchanged it in Indiana. Thank you best buy for fantastic customer service
For last two weeks i was trying to find a product that i never in the local market place but was not able to get it there. When i start browsing in Internet and find best buy i was there i thought i wasted a lot of time out there it was just a piece of cake i ordered it and now am able to use it. Best buy made more convenient for me to get what i wanted.
As long as you know what to buy, Best Buy is ok to shop at but heaven forbid if you have computer questions. Their lack of knowledge astounds me and all they seem to know is whatever items they are at the time trying to push the sales on. Some prices are reasonable, others are overpriced. Since Frys Electronics is so sparse with their inventory now, its good to see that Best Buy is carrying more computer items but they still have a long ways to go to make it worth the time to shop there. All in all Best Buy is ok especially with in store returns.
14 day return on electronics including cell phones is ridiculous. Cell phone stores wait on you and leave you to wait on others when not finished with you. If you have customer, you take care of them before helping another customer!
I use BB more than any other electronics merchant. The site is intuitive and easy to navigate. The checkout process is simple and quick. I like that I have the option to ship to home or pick up at the store.
Got in the store in the first 5 minutes of opening and after receiving a ticket from a sales associate for an advertised TV and was told by very rude asst. Manager I couldn't buy that particular TV but was free to buy any other TV... all of which were not as good of a deal as the one advertised.
I can browse at home, then I can either kick back and wait for my stuff to come to me, or I can run in the store and pick it up and it's been paid for and waiting for me. They'll even gift wrap it for me if that's what I want.
I had a 60 inch sharp tv for over 6 years the tv was working great. And then one day all of sudden stop working. Well i had to shop for a new tv. I am doing all my shopping online because i always know i will get better prices then i get in retail stores. But i shop for 70 inch sharp tv no matter where i looked best buy always had better prices. So i decide to go to best buy to buy the 70 inch sharp. I took it how was working great for 2 days then all of sudden stop working. (not best buy fault) i had to return the tv to best buy and they took it back no problem and refunded my money even that i returned the tv without the box. Amazing service. I actually love the service so much so i decide to buy another tv from bestbuy
I ordered a package online, every day they said delayed till tomorrow, and today a two days after the supposed delivery day and I still didn't receive my package yet. I made my plans to give my son his present on a specific day, and they ruined my surprise
I approached Bestbuy in Scottsdale to buy some speakers for my son. Little short 5 foot five dumbass at the door said I could not enter without a mask. I said, I'm not wearing a mask. He said no entry. So I pulled Amazon om my phone, placed the order and showed him. He said... good for you. I said, you will be out of a job soon dumbass!
Best Buy website is a lie. The store does discriminate people by looks and no good products are available nowhere. The website has a LOT of bad robots in transaction and the stuff online is overpriced with no good deals like the ones in store.
Good overall experience with the geeksquad people. Guy was geeky just like they advertised. He hooked up my wifi network in no time and showed me how to sign on for future laptops and ipad. He even showed me how to change my password for the wifi later on if I wanted to change it. Not sure I will remember how to do that though. Nice not having to rely on friends to come over and do this for me.
Wanted to buy a Tablet, but was not sure of all the techy description being given. Called customer service and clarified doubts, but still felt a bit hesitant as to the final click to buy. The rep sensed my hesitation and told me to go to the store before that final click as to be completely confident with my purchase. I did just that and low and behold, all that I was told online, was certified in store. I did go again online, called the rep and gave him my business and thanks.
Hello All,
Best Buy will price match. They will do so for several other major retailers. They will not with internet only like Amazon. It is very important to match the item you are BUYING to the item that is in the ADD. If there are any even slight modifications they will not do it. For instance I wanted and purchased an HP with a backlit keyboard. The ADD did not have the backlit keyboard so they would not match the price I wanted them to. In this case I ended up going to another store to buy my item. Best Buy does not mention price match so you have to ask for it. Good luck and let me know how it goes!
I had a great distaste for Best Buy due to many negative experiences. Recently I begrudgingly went back to Best Buy to look at 4k TV's. I found the experience to be very enlightening. The sales staff was very helpful and knowledgeable. I am not kidding this truly was a great experience. So much so that Best Buy has become the store I Once believed it should have been.
Since then, I have gone back multiple times for other products. There rewards program is "ok". Although they do step you up a level once you start to buy more product. They send you $40.00 off certificates etc. They have a fairly extensive relationship with Magnolia as well. The Magnolia sales person actually delivered my TV personally. I am giving them 5 stars now based on multiple experiences. By the way do take advantage of their price matching program. There are significant discounts to be had there.
Boy, if you don't watch them, they will get you. I had a customer service person (in store) tell me that I had a warranty on my printer (3rd replacement Cannon G7020!) and turns out she didn't know her a$$ from a hole in the ground. They got hundreds of dollars from me because of that. Then they lost an even bigger sale by cheating me. They have lost another customer. I wouldn't go back there if you paid me.
I buy my computers from Best Buy and I always buy the geek squad service. This service has saved my so much trouble over the years. No matter what happens to the computer they take care of it. I love the service and the peace of mind that I have with it. I highly recommend them.
Overview
The company's reputation is marred by significant customer dissatisfaction, particularly regarding installation services, product returns, and customer support. Many reviews highlight issues with rushed installations and poor communication, leading to repeated service calls. Customers frequently encounter difficulties with returns and refunds, often citing long wait times and inadequate support from customer service representatives. While the company offers a wide selection of products and some positive experiences with online orders, the overarching sentiment suggests a need for substantial improvements in service reliability and customer care to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members