Bellelily Reviews Summary
Bellelily has a rating of 1.9 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 1928th among Women's Clothing sites.
I ordered first time at bellelily and i'm very excited about service. I ordered a T-Shirt in a very good price, the quality was nice and the product arrived exactly the same with the photo that I saw in the website. Package was in very good condition. I'm really very satisfied with my purchase and I will buy again sure from bellelily
I ordered something in August it has been 4 months I have emailed them countless times they keep asking to verify my address name ect. In which I keep telling them I want my money back not a "3rd" shipment. The response to what i am saying in the emails clearly doesn't address what i am saying. I will never deal with this "company" dont waste your time or money!
I ordered a few blouses, shirts and a pair of shoes. It came within 3 weeks, which I was shocked because some people mentioned that they didn't receive their product in months! The fit was true to size and quality was better than I expected. One item was out of stock so they emailed me an option to trade it for another item, which I didn't replied within a few days, so they ended up returning my money to my bank account. I will truthfully say, the shoes were not like the picture but were still cute. For the money you pay I think it's a great company for my first time buying. Let's see what the second time around will be like!
Ordered 2 Christmas shirts on Dec 2. It has been 18 days and it says it's still hasn't shipped from China. No phone. Umber and they will email you back with basic info that doesn't help at all. Waiting for my refund
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination. And it may be delay for some uncontrollable reasons such as weather, custom. So it will probably take longer time for your parcel to arrive at the final destination. We are sorry for the delay and inconvenience caused to you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
If you are a small then you need to order an at-large. And so on and the material is not how it looks looks in picture... so order at your own risk!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. For size issue, there is size chart on our website, our products fit the ones whose bust and waist matches our size chart. Please compare to our size chart for reference when ordering. Did you have paid order from our website? Is there any problem with your order? At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I ordered a tank top before summer. Never received my product, emailed them. Said they were going to resend my item to me. Get another email saying it's out of stock and I can pick a different item. While on thier website I seen the tank top I ordered and clicked on it. It said I could ordered it! That it wasnt out of stock. I then was scrolling through my Facebook and the website comes across my wall advertising the same tank top. I asked them to just refund my money and now that email as "a error" in sending.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. The item may be sold well and not in stock at that time but would be restocked soon in the next few days. We just afraid that you won't wait for some days for the original one to be restocked, so we suggest you choose other item to replace with. May we know did you receive the resending item or refund? Could you send us your email address or your relevant order number and email with us? We are sorry for any inconvenience caused to you. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I ordered over a month ago, and the shipping said 5-12 business days. I didn't get to wear it to the event I had planned, and honestly don't think I'll ever see the shirt! If I knew how to report this company and get them shut down I would! Such a rip off!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Is the order#BBB084308553351688 under the account hayleigh.kelly.95@gmail.com yours? Here is your order status. Item#419681_4 was shipped on 2018/11/09 10:36:39 with tracking NO. LY954671834CN. It was delivered, did you receive it? You could track the status on the following website:
https://t.17track.net/en#nums=LY954671834CN
Could you send us your email address or your relevant order number and email with us? We are sorry for any inconvenience caused to you. We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I ordered a shirt in Sept, it's been over 30 "working days" & I still haven't received it. Placed a different order, before I realized the shipping problem, wasn't given the option of paying for shipping so I can track it. Beginning to wonder if this place is legit...
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are legit store, ss long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit
Standard Shipping Service and Express Shipping Service are available. Would you please check again? As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination.And it may be delay for some uncontrollable reasons such as weather, custom. So it will probably take longer time for your parcel to arrive at the final destination. Did you receive your orders?
We are sorry and sad to hear such reviews from you. And we are sorry for any inconvenience caused to you. We'd like to help resolve this issue. Could you send us your email address or your relevant order number and email with us?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
The clothes took forever to get here. The items were not even close to size. Very cheaply made and NO return policy. Well you CAN return them at your own cost which is outrageously expensive. They generously offered 10% on a future order. What crap!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination. And it may be delay for some uncontrollable reasons such as weather, custom. So it will probably take longer time for your parcel to arrive at the final destination. We are sorry for the delay and inconvenience caused to you. And we are sorry to hear that the items don't meet your expectation. At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com. Or you can click the link here for help: https://www.bellelily.com/user/help/ask
Thanks for your support and understanding.
Best regards from Bellelily
Purchased 2 shirts in August. It's a week away from December and still haven't received them. Costumer service will not respond to you. I finally after making multiple attempts at getting a response and trying to warn others on their social media platforms, they blocked me. I opened a claim through pay pal which I luckily used to purchase and they responded with "were sorry your order didnt get to you, please send us your order and we will get back to you." I sent them the information and never heard from them again. It's been a month. Pay pal just refunded my money. Please save yourself the time and money and do not purchase from this scam.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
Our customer service reply to all emails from the sender. Please check with your inboex or spam.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
This place just takes your money and runs with it. I bought a pullover from then in July of 2018 and till this day I have NOT received it... I emailed multiple times asking where it was they told me they couldn't track my order, when I specifically showed them screenshots that I could track where it was RIGHT then! And they told me to just "wait a few more days" that was a month and a half ago...
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Did you pay your order with standard shipping or expresee shipping? You could track the parcel as long you use the correct tracking number and tracking website to enter, could you check again? Did you receive your order? Could you send us your email address or your relevant order number and email with us? We are sorry for any inconvenience caused to you. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
They do not ship in 24hrs like the site advertises, for the item I ordered. They don't answer emails, messages on FB etc. They are a scam! I regret I did not read their reviews before ordering! Beware! They never sent me a shipping notification.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are legit store, confirmation and shipping emails were sent to your registered email address, please check.
We did ship the items out in 24h, may be there are some items are just sold well and took us some days to process, wish your understanding. And we reply to all emails from the senders. If you ever contact with us with correct email address, please check with your inbox or spam. We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry for any inconvenience caused to you. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I bought 3 shirts from them back in August. One shirt came a month later, a polyester flannel cane the month after that (not in the description; nor what it looks like on the website), and I still have yet to get my tank top. I have been emailing back and forth with them since September to get my refund and they keep sending back the same email
"Dear Customer,
Sorry for the inconvenience and troubles.BB**************
*******_3, material
For the inconvenience, How about we refund 20% for this item and also we can offer you a 10% off for your next order?
If you don't wan't to keep it, you can return the item to us
The international shipping fee is a little expensive and the shipping may be on your side.
Your support and understanding will be highly appreciated.
Best regards from Bellelily
Ada
Customer Representative"
I keep telling them I want my refund for the flannel and the tank top but they keep sending back this email. I'm highly frustrated that they won't give me back my money.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
We'd like to help resolve this issue. We just emailed you again and are waiting for your reply.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
This company is bull crap, ordered a shirt and supposed to have shipped on 8. 21. 18, when I still had not received a month later emailed and was told can take up to 35 days and can not track even though they gave me a tracking number. Now is November 7 and still nothing. Now they will not even return my emails. $#*! COMPANY, DO NOT ORDER FROM THEM. I have to call my bank and see if I can get my money refunded. If I could file a complaint with someone I would. But of course there is no phone number for them. If I could give them a negative number I would.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. Please note that there is no tracking number if your order is paid with free shipping, we have stated this on our website. But please note that now free shipping is unavailable on our website, we support two shipping methods, standard shipping and express shipping, and can be tracked.
We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I ordered 2 Halloween shirts September 1st and it is now November 5th and I never received them. I already filed a claim with PayPal and an reporting to the BBB
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
My daughter ordered and paid for a jacket on 8/24/18 and she has never received it. We've made several attempts to contact them. She has asked for a refund and she has received nothing, not even a tracking number. DO NOT BUY ANYTHING FROM THEM!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
If the order is paid with free shipping, there would be not tracking number. And now free shipping is unavailable on our website. Standard shipping and express shipping are avaialble. And could be tracked. But as long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit.
Did you receive the order? We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
The two shirts I ordered took a long time to get here, and were sent straight from China. They were advertised as T-shirts, but seem to be 100% polyester. There is no tag in the shirt explaining what it is made out of or what the washing instructions are.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination. And it may be delay for some uncontrollable reasons such as weather, custom. So it will probably take longer time for your parcel to arrive at the final destination. Our products are mainly made of Polyster., that is soft and comfortable. And we are sorry to hear that the items don't meet your expectation. At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I read it take weeks to get but I've called and emailed several times and 9 weeks later I hate to call my credit card company and get a refund.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive the order or refund? Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I ordered a hocus pocus' shirt on 9/19 expecting it to be delivered at the lastest early Oct. I emailed them on 10/24 saying to just cancel it because it had been 6 weeks! I get an email on 10/25 saying my item was shipped on 10/26... super annoyed. I don't even want my shirt, if I ever get it.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry annd guess that your item was sent out late as it is sold well and took us some days to get the stock. We aer sorry for the delay and inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We are sorry for any inconvenience caused to you. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Worst company I've ever dealt with don't trust their products and customer service is terrible I will never buy anything from this company and tell others not too as well.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Did you have place over from our website? Is there any problem with your order? Could you send us your email address or your relevant order number and email with us? We are sorry for any inconvenience caused to you. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
From the business
All Free Shipping Cute Clothing at BelleLily.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.