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Purchased 2 shirts in August. It's a week away from December and still haven't received them. Costumer service will not respond to you. I finally after making multiple attempts at getting a response and trying to warn others on their social media platforms, they blocked me. I opened a claim through pay pal which I luckily used to purchase and they responded with "were sorry your order didnt get to you, please send us your order and we will get back to you." I sent them the information and never heard from them again. It's been a month. Pay pal just refunded my money. Please save yourself the time and money and do not purchase from this scam.
Tina C.'s review of Bellelily earned a Very Helpful vote
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Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
Our customer service reply to all emails from the sender. Please check with your inboex or spam.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.