- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I bought 3 shirts from them back in August. One shirt came a month later, a polyester flannel cane the month after that (not in the description; nor what it looks like on the website), and I still have yet to get my tank top. I have been emailing back and forth with them since September to get my refund and they keep sending back the same email
"Dear Customer,
Sorry for the inconvenience and troubles.BB**************
*******_3, material
For the inconvenience, How about we refund 20% for this item and also we can offer you a 10% off for your next order?
If you don't wan't to keep it, you can return the item to us
The international shipping fee is a little expensive and the shipping may be on your side.
Your support and understanding will be highly appreciated.
Best regards from Bellelily
Ada
Customer Representative"
I keep telling them I want my refund for the flannel and the tank top but they keep sending back this email. I'm highly frustrated that they won't give me back my money.
Marie hasn’t received any votes.
Marie hasn’t received any thanks yous.
Marie doesn’t have any fans yet.
Marie isn’t following anybody yet.
Empty.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
We'd like to help resolve this issue. We just emailed you again and are waiting for your reply.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.