Bellelily Reviews Summary
Bellelily has a rating of 1.9 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 1928th among Women's Clothing sites.
Seriously the worst company I have ever had to deal with. After a month of waiting for my order I emailed them and They told me my order was out of stock and I could pick something else. Since the item was for an occasion and the occasion passed I told them well since it's out of stock just cancel my order and refund me. 2 days later they sent an email saying it was shipped. I emailed again and said why did u ship it when I said I wanted it cancelled and he said "it's shipped so I can't cancel it sorry". This was 2 months ago... still haven't received it. Don't waste your money they are scammers and I'm glad I only spent 12 bucks...
Will not respond to emails! Do not order from this company. They have no customer service. Ripped off lots of people!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
Our customer service reply to all emails from the senders. Please check with whether you send the email to us successfully or check with your inbox or spam.
We are sorry and sad to hear such reviews from you. Did you have place over from our website? Is there any problem with your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
If you want to order from them, they got my money and I received nothing. Luckily my credit card refunded me! Such anworthless cold hearted scam!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are legit store and not scams. As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I ordered a hoodie 39 days ago and have yet to see it. I have sent emails and I get a computerized response back every time telling me nothing of importance. I will be filing a fraud charge through my bank Monday morning.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are legit store and not fruads. As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I ordered a shirt on 8/10/18 and it is now 10/3/18 and I still have not recieved my shirt. I have contacted them via email and Facebook 4 or 5 times now and they just keep telling me it takes 10-25 business days to ship out but my order status says shipped since 2 days after I placed my order. I have asked for my money back multiple times. This is bull$#*! and a joke! Please dont waste your time or money on this pathetic company.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination.And it may be delay for some uncontrollable reasons such as weather, custom.So it will probably take longer time for your parcel to arrive at the final destination. But please don't worry, As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I don't have anything good to say about this company. After reading other reviews on how long it would take to deliver I figured oh well I can wait if there good shirts. But I ordered 4 shirts and only one fit properly. I ordered 3 mediums and a large for a gift. The large shirt Is the exact size of the mediums. I contacted the company hoping for a replacement and their reply was they would give me 10% off if I order it again. Um no I'd rather pay triple the cost of the shirt then deal with this company ever again. Do not buy from them!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
For size issue, there is size chart on our website. Our products fit the ones whose bust and waist matches our size chart. May we know your bust, waist and hip? At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I found this ad on Facebook, thought I'd give it a try. I've ordered from SHEIN and ROMWE which are also china clothing sites and my items came in less than 2 weeks. About 10 business days at most, well I ordered 2 items, a shirt and dress from
Bellelilly and it's been a month and 3 days and I have not received it. No tracking info given and when I contacted them they said it takes 10-25 days even though the status said shipped 2 days after placing my order. Will not ever order from them again. Tried contacting them again and asking for a refund and just cancel my order since I still have not received it 34 days later. If I could rate them 0 stars I would.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
If the order is paid with free shipping, there would be not tracking number. And now free shipping is unavailable on our website. Standard shipping and express shipping are avaialble. And could be tracked. But as long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit.
Did you receive the order? We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? Did you receive the order? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
They are a Chinese company. They do not offer refunds or exchanges at all. Order shirt in regular size but what I got was for a child. NO EXCHANGES. Its totally a bad website out to rip you off. Shirt was poor quality too. Guess I'll donate it.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
There is size chart on our website, our products fit the ones whose bust and waist matches our size chart. Please compare to our size chart for reference when ordering so that you can get a suitable one. May we know your bust, waist and hip? At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I would view this website as a scam. I ordered a shirt over a month and a half ago and have yet to receive it. I contacted the company via email and Facebook with a very delayed response only saying that it was shipped on 8/16/18 and it takes 15-35 days to be delivered. They stated that there was no tracking on it. I asked what happens if it is never delivered as it has been longer than 35 days... NO RESPONSE. No phone number to contact and TERRIBLE customer service. If I ever receive this shirt, it will be out of season. RIDICULOUS COMPANY. The only reason I rated 1 star is because I couldn't do a zero.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination.And it may be delay for some uncontrollable reasons such as weather, custom.So it will probably take longer time for your parcel to arrive at the final destination. But please don't worry, As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I was told my order shipped back in August and now it's almost October and nothing. Contacted customer service twice and they tell me it's on way just wait! I want my money back this is total bull$#*!!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination.And it may be delay for some uncontrollable reasons such as weather, custom.So it will probably take longer time for your parcel to arrive at the final destination. But please don't worry, As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I ordered my shirt on August 6. Got shipping info 3 days later. It is not September 27 and I have not even received my package yet. I have contacted the company TWICE Zane have gotten zero information from them. I just want my shirt!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination.And it may be delay for some uncontrollable reasons such as weather, custom.So it will probably take longer time for your parcel to arrive at the final destination. But please don't worry, As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
People need to read the website really carefully before ordering. Shipping to Canada says right there in black 10-20 BUISNESS DAYS. That means Monday to Friday excluding holidays.My order shipped 3 days after I ordered it. Received my email confirmation that order had been shipped. When reading over email to track package, it states again in black if you used FREE shipping you CAN NOT track package. Order was shipped Aug 30,2018 received Sep 24,2018. My 20 business days was Sep 27. T-Shirts fit great. I usually wear mens small so I ordered ladies medium and they are the same size. I am well endowed in the chest area. Quality of shirts are great as well. I would order from this site again. This is not Amazon people you will not get your order in a few days.
Its been a month. Never received my order. Not happy at all. Something should really be done about this company.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I placed a order over a month ago and still have not got my package... when I placed my order it gave me a confirmation along with where it will be sent to ect. 3 days later they gave me a tracking number just to find out that orders with free shipping are not able to be tracked.( then why give me a tracking number!) Very unpleased with this company.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
If the order is paid with free shipping, it wouldn't be tracked. And now free shipping is unavailable on our website. Standard shipping and express shipping are avaialble. And could be tracked. But as long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit.
Did you receive the order? We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Received a tracking number 4 weeks ago and once it arrived in the USA, they lost my package and won't do anything about it! Never again will I order from them! I should have listened to the reviews the first time...
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered 5 shirts from them, they came all within 3 weeks and survived being washed and dried! They all fit great and are super soft and comfy! No scam here, the only thing was I got charged a dollar for international charges.
I received 3 different shipping emails, weeks ago, and still have not received my items. The tracking number does not work to track per their email and no response back regarding this. My money gone, and nothing to show for it. Never buy from here again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
If the order is paid with free shipping, there wouldn't be tracked. And now free shipping is unavailable on our website. Standard shipping and express shipping are avaialble. And could be tracked. But as long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. Did you receive the order? We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
The quality of everything I ordered was absolutely horrible. They use pictures of other companies to advertise their products, but they look nothing like that when you see them in person.
When I emailed the company about this, they did nothing about it. They just disappeared like the scam artists they are.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
And we are sorry to hear that the items don't meet your expectation. At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I am sure a lot of people were scammed by this site, and because you spent so little on the clothing you let it go with a bad review at the least! Well I am beyond that, I am starting a lawsuit against them and want everyone to support this. Please email or text me your experience and I will go after them! *******@gmail.com or text me *******640.
Tiffany Novich
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Did you have ever place order from us? Is there any problem with your order? We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
This company stole original artwork form an Australian artist Ginger Taylor. Do not buy from them! They have no morals or remorse. Also if the reviews are anything to go by their clothes are terrible quality.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
All pictures are from our suppliers. Did you ever place order from us? Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
From the business
All Free Shipping Cute Clothing at BelleLily.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. According to the description, we guess that the original item you ordered is sold well and took us some days to get the stock, we are indeed sorry for the delay and inconvenience caused to you. But we did send the item out asap once we get the stock. Did you receive it? As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.