Bellelily Reviews Summary
Bellelily has a rating of 1.9 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 1928th among Women's Clothing sites.
Scummy scammy website UGH such poor form. Would give it 0 stars if i could but i can't so i'll have to settle on one. All their stuff is available cheaper on AliExpress anyway
This terrible company stole an artist Ginger Taylor's design for their $#*!ty T shirts and are now profiting off her hard work and talent. DO NOT buy from these scummy merchants.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
All pictures are from our suppliers. Did you ever place order from us? Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
The below design is a STOLEN design from Ginger Taylor - www.gingertaylor.net
https://www.gingertaylor.net/shop/dollyteepink
PLEASE REMOVE THIS FROM YOUR STORE
http://www.bellelily.com/dolly-til-i-die-dolly-parton-t-shirt-g-*******
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. All pictures are from our suppliers. Did you have ever place order from us? Is there any problem with your order? We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Blatantly stealing small designers original work and reproducing it! This is beyond low, do not support this rubbish act!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
All pictures are from our suppliers. Did you ever place order from us? Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
They stole an original design from my business! What crooks! Don't buy from here, ever! Find the original designer and support REAL businesses.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
All pictures are from our suppliers. Did you ever place order from us? Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
They have stolen Modern Vintage Boutique's photos and are using them as their own. These boutiques spend lots of time and money taking these photos and then fake companies such as Bellelily go and literally steal them and sell the items at a cheaper price. HORRIBLE
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
All pictures are from our suppliers. Did you ever place order from us? Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Do not shop here. They send clothes that are terrible quality and do not look like the pictures and they WILL NOT refund your money.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Did you ever place order from us? At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I'm an online shopper and I'm always open to trying out new stores. Came accross this store online and I must say this is the worse online shopping experience I've ever encountered. I purchased to pairs of sandals from this store. When the the first shoe arived in the mail it was two sizes to big. I immediately compared their size chart with what was listed on US retailer sites for a comparison. Their size chart was off by a size. I reached out to them and asked that they stop the shipment on the other shoe because the first did not fit. They ignored my request. Once the second item arrived I asked for a refund. I pointed out that a size 38 was listed as a US size 7 on their site while other US online retailers had it listed as a 7.5 to 8. At this point the representative communicating with me accused me of not doing my research first and refused to give me a refund or an exchange. Please save your money do not shop here. The items come all the way from China and you have to account for size descrepancies. If the size is off they are unwilling to issue a refund.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
These is size chart on our website, our shoes fits the ones whose foot's length fits our size chart. Please compare to our size chart for reference when ordering so that you can get a suitable one. Are the shoes bigger for you. May we know your foot's length? At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Ordered my shirt they said it would take 15 to 20 then 60 days later they emailed me and said the shirt was not in stock so they told me to pick another one then still had to wait another month and when I got it it was way to small it could have fit a 9 year old dont waste your time
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Did you pay your order with free shipping? Normally the delivery time would be 6-18 days since the parcel was sent out. As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination.And it may be delay for some uncontrollable reasons such as weather, custom. So it will probably take longer time for your parcel to arrive at the final destination. As for the other issue you mentioned, we guess that the item you ordered is sold well and took us some days to get the stock. We are sorry for the delay and inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered 2 bathing suits. I followed their recommended sizing chart to a T. The suits DON'T fit! Upon several conversations back and forth, with them arguing that I was in the wrong, I am not being given a fair refund or return at all. Do NOT order from this website. They say 100% customer satisfaction... not at all true! They do not stand by what they say and their clothing product is not made according to their sizing charts!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. There is size chart on our website, our products fit the ones whose bust and waist matches our size chart. Please comapre to our size chart for reference so that you can get a suitable one. May we know your bust and waist, hip? And we are sorry to hear that the items don't meet your expectation. At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Im still waiting for an order I placed on 4/29. I paid extra for shipping to ensure delivery by mothers day (5/13). Its 5/17 and my order still isnt here. I was unable to track my package with the tracking number provided. Customer service has at least contacted me back however due to shipping taking so long I wont order from here again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Standard shipping and express shipping are avaialble and could be tracked. As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Dont waste your time. As tempting as the low prices are they will be lucky to turn up and if so months late. All reviews are similar just another rip off from China
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Did you ever place order from us? Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered one t-shirt from them. It said it would be here within 15 to 20 days. Almost 40 days later I emailed them. I never got a response back. The next thing I know I checked my email and they cancelled my order. My payment was confirmed. They take your money and don't give you crap. Horrible horrible business.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Was your order canceled? If so, we guess that it is because that the item you ordered is sold welll and sold out. But if we canceled your order as the item can't be sent out, we would make refund at the same time, did you get the refund? We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Terrible. Ordered 3 items that said 15-30 days shipping. After 35 days I emailed and they said it's still on its way but one item is actually out of stock... You didn't know it was out of stock when I ordered? It took 35 days to tell me that?
I ordered on March 5th, it's now April 24th. Still have never received the other two items that they said were on their way...
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I waited a while to get the idems I bought they all came one at time. When I got them I loved them they all fit nice and good quality shirts. Definitely order from them again just give yourself enough time if planning to wear it to something. If not in a hurry to get them it was fine.
Do not order from here, takes for ever. I made an order 1 month ago, paid the shipping fee that said 5-8 days, come to find out the shipping fee is just so they give you a tracking number, not to send you your order within 5-8 days. They sent me an email letting me know they have shipped 1 of my 6 items... 1 month after I paid for ALL of the items. Horrible, use Etsy, they have the same pretty shirts and ship them pretty fast.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered a sweater in January and it arrived today! (Feb. 23rd) Taking in count the fact that is a Chinese store and merchandise from these usually take 4 months to arrive, that's a good thing. The size was perfect! (Remember Chinese sizes are smaller, so it's important that you check the size table they provide in their website) Good quality! I would buy from this store again. :)
This place is THE WORST. As everyones already mentioned, orders take FOREVER. This was the most frustrating ecommerce transaction Ive ever had and I shop online almost exclusively. The items are cheap because theyre made of sh*t material and are complete throwaway items. This is classic Made In China product. I ordered my items on 1/5/18 and they arrived 1/22/18. Not only did they take forever to get here, but nothing even fit. I ordered my normal Medium size and everything fit HUGE. I emailed their customer service pleading for them to do the right thing and take these items back and this was their response:
-
Dear Customer,
Sorry for hearing that you are not satisfied with our clothing.
We have checked your order BB**************.
*******_2
*******_2
*******_2
*******_5
These items are under your order.
Would you please inform us the item number which has problems?
If possible, would you mind sending us pictures of the received item(s) for showing the problem clearly and corresponding problem description?
For the items you received which have the size or color problem, would you please check following steps:
(1) Please send us photos with good lighting of the item and package and labels.
(2) For size issue, please place the garment on the floor, take a tape measure to measure the Bust Waist and Hips. Once we confirm, we will offer an alternative product or partial refund for you.
The item's size will be considered wrong if the size difference between the item you have received and the measurement indicated on the size chart differ by at least 3 cm (1.18 inch).
After we receive your pictures, we will offer you reasonable solution asap. Please dont worry.
Your support and understanding will be highly appreciated.
Give me a break. I have to jump through those many hoops to make a return? This company clearly doesnt care about return customers. Theres a reason Amazon and Nordstroms are so beloved - they would NEVER treat customers this way. And theyre getting rewarded handsomely for it. EFF YOU, bellelily. I look forward to your site shutting down soon.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue and find a reasonable solution for you. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Took my shirt almost 2 months to arrive, AFTER I paid for the quicker shipping. Customer Service was horrible - they kept emailing me the same blurb that the order had been shipped and was at the Canadian Border (for 3 weeks?). I ordered the shirt on Dec 5, for Christmas and it arrived on January 25... Not impressed and will not be ordering again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Unbelievable that I ordered goods for Christmas before Thanksgiving. Don't even need them now but sure can't return them. Their web site has a US flag in the corner leading you to believe the items are coming from the US but clearly came from China! Would have never ordered. Shame on me.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
From the business
All Free Shipping Cute Clothing at BelleLily.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We have to say that we are legit store and not scams. Our products are in good quality and lower price at the same time. Did you ever place order from us? Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily