Bellelily Reviews Summary
Bellelily has a rating of 1.9 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 1928th among Women's Clothing sites.
I should have read the reviews before I ordered. Similar to what others have written, I placed an order December 3rd, and paid for standard shipping (10-18 business days to my location) and a tracking number. Now January 15th, the order hasn't come--43 days and 30-35 business days (depending on counting holidays) later.
Cute Saying and Fits My Family Perfectly. It was an impulse buy that I Love. Every time I wear my shirt I get multiple comments about how cute or how fitting it is with my family.
'Losing my mind one kid at a time'. I have 4 kiddos and have Lost my mind, Haha
I saw Belle Lily advertise on Instagram with adorable shirts and other items. I ordered two Christmas shirts on Dec 6,2017 thinking I'd get a few days before Christmas. I'm still waiting to get my order and it's January 1,2018.
These items come from China and take at least a month to arrive, according to the shipping information. I should have read this before placing my order.
The company doesn't give refunds, just replace. At least I can track my package.
The shirts are in transit somewhere in Chicago at a freight place. LOL!
Learned my lesson! Read fine print always, always, always.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
This is the biggest rip off! I paid extra to get my order shipped in 2 weeks. It has now been 4 weeks and still no items. I have emailed and poor response. Difficult to reach for information... huge scam. Steer clear of this site, order elsewhere!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Ordered T's early in November for Christmas. They have never been delivered. No answers from customer service. No phone number. Horrible company! Wouldn't give 1 star.
They are the same company as Fairy Season, only Fairy Season actually ships your stuff! I placed an order with Belle Lily before Halloween that included several holiday themed items. Needless to say, it is now after Christmas and I have yet to receive my entire order. I've received a few pieces, and another message nearly 2 months after the original order was placed saying that one of my items is unavailable and I need to select something else... Im convinced that I will never see my items, so I will be filing a charge back with my credit card company in the morning.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I placed an order for a Christmas gift on 12/6/17. I received an email on 12/10/17 that my order had shipped and I would get a follow up email within 3 days. I have never heard anything else from them. I contacted customer service on 1218/17 and also on 12/22/17. Both times I was given a reply that someone would be contacting me as soon as possible. I've never heard back from anyone. Their customer service is supposed to be open 24/7. So disappointed. Do NOT order from them
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
If you aren't worried about when you receive your item, then use the free shipping. You have no way to track the shipment. I ordered a shirt for Christmas on 12/06/17. It didn't arrive until the day after Christmas 12/26/17. So much for wearing it to any festivities! Also, I normally wear a Women's XL but after reading reviews about sizing, I ordered a 3XL thinking to big is better than to small. Guess what, it's skin tight. Luckily, I didn't pay very much because I will probably never wear this shirt.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
DO NOT ORDER FROM THIS COMPANY! I ordered over a month ago. STILL havent received all of my items but they didnt hesitate to take my money out of my account. However, I ordered a summer hat and received what looked like a child had written. I was refused a refund and told because it didnt meet my expectations and because it wasnt perfect to me I was only allowed 10%back of what I paid So heres your warning Facebook friends! This company is a scam! Took my money the day I ordered, its been well over 30 days, still missing some of my order and I have only got this piece of crap... Lesson learned. Never ordering again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Do not order from BelleLily
I ordered items mid-November and six weeks later, still do not have them. In addition, I have multiple charges on my credit card. I have sent an email to their customer service department with no reply as yet.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
If something looks too good to be true, then it probably is and this site is no exception. The pictures look cute but when the products come in, they are nothing like the pictures at all. The colors were faded and the printing on the shirts are very hard feeling and low quality. I am very disappointed and will never order from them again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered two dresses November 6. I did not receive my order until December 14. The pictures made the dresses look very nice and stylish. When I received the two dresses, they looked awful! The material looks cheap, does not look like the pictures at all, and feels horrible. I am very disappointed that I cannot get my money back and have waisted about 40 dollars on two items. Horrible.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
My daughter & I ordered Halloween & Thanksgiving themed tshirts because they looked cute at very low prices. We'll never order again. Items came from China & were too late to wear for Halloween. Sizes were way smaller than their sizing chart showed. One shirt was too small to even wear. They don't allow returns or exchanges & offered only a 20% refund & told me to gift the shirt to a friend. I only gave it 1 star because I had to pick one, it shouldn't get any!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered 3 size Large shirts from them. All 3 are different in size. When I asked about this and if they can replace the 2 smaller shirts with the size of the larger one, they said they do not accept returns and offered me 15% off my next order. WHAT? I don't want anything else from them with this poor quality and horrible customer service. It also took 6 weeks to get my merchandise. All 3 shirts came in separately as well. HORRIBLE
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
DONT ORDER FROM THIS COMPANY! I ORDER FALL T-SHIRT FOR THANKSGIVING 2 WEEKS BEFORE THANKSGIVING AND HERE ITS ALL MOST CHRISTMAS AND STILL NO T-SHIRTS. JACKIE SMITH
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
They have my money, but I have no goods! I do not recommend buying from this company. Onto report them to BBB
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Their clothing is cute, it runs small though so ALWAYS order up, but the main thing is order at least 12 weeks out. It is currently December, NOW is the time to order for April or May. If you need a gift and you order less than 8 weeks out, you will be pushing it to get it on time. To save disappointment, order with the shipping time of 12 weeks firmly on your mind. And that is IF you get it at all.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Ordered 10 items at the end of November 2017. Still have not received 5 items. The other 5 items i did receive did not look like the pictures. I ordered a fluffy long gray sweater. It came in with holes that you can see right through. The sleeves were short, half length and in the picture it was suppose to be down to the fingers. The quality of this site really is awful! I will never buy from here ever again. I really think they steal pictures and try to make items look some what like the item. The sweater was definitely the worse. Not fluffy at all. I could make the sweater myself better than what i received. The tank tops that i ordered... not the same. The dress that i ordered. Not the same. Sizes don't match up either. If your a small, you might as well get a extra large but i would highly recommend no one ever buy from here. You could get better at goodwill and i don't shop at goodwill. No stars from me but i had to put in 1 to submit!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
"I ordered a shirt from BelleLily on 11/30/17. It is now 12/7/17 and it has not been delivered. They claim it cannot be tracked due to the free shipping, but I need that shirt now. If not... I want my money back. According to the reviews I am reading... doesn't look like I will be ordering from them again if I do not get my purchased item soon. I will make sure no one else does either. It sure didn't take them long to accept my payment.". It was actually shipped on 11/30... so it should definitely be here! Doesn't even want to give it one star!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Just use their pictures as inspiration because you will never get your order or money back! I ordered some fall leggings and gifts for friends and have never received them. No shipping info even though they tried to send some. I lived overseas and I know things can get lost and take a bit longer but this is ridiculous! I would not have ordered if I knew it was coming from China.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
From the business
All Free Shipping Cute Clothing at BelleLily.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily