Bellelily has a rating of 1.9 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 1928th among Women's Clothing sites.
Order for Thanksgiving shirt was placed on November 6 and supposedly shipped on November 8. As of November 27, I haven't received shirt.
Images online are exact to the actual clothes and the size measurements were really close. Just took about 2weeks to ship but was still enough time for me.
While I got my order in a timely manner, unlike others on here, it was completely ridiculous! I ordered an XL shirt. When it came in, the tag said LX instead. That part didnt matter too much to me. But when I pulled it out of the bag, all I could do was laugh! A friend of mine wears a small and it was skin tight on her! Of course, they wont allow me to return it or give me my money back. Live and learn. DO NOT ORDER FROM THEM!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
J purchased without reading reviews and then was nervous about what i would receive, but then was very pleased with my shirts! Nice quality, shipping from China was quick ( 2 weeks)
Ugh I ordered from BelleLilly after watching Indias video and the quality was laughable! The stitching was lose on about five of the item I ordered. I ordered the same Tommy shirt and the stripes on the arm dont match where they come together to meet-they were an inch off. None of the measurements were accurate on the site. Either things were too small or gigantic and unwearable. And one shirt even had white blotches all over it. Ive never seen anything like this before and they dont accept returns so you are pretty much fuxxed.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Ordered $200 worth of clothing in august and it is now September. No one should order from here. It is utterly ridiculous that a parcel would take this long to deliver!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered a dress from them on 7/17/2017. It is now 11/9/2017 and I still haven't received my dress. I emailed them and they said that the dress wasn't delivered due to the delivery company. Likely untrue. I asked for my money back seeing how summer is over and I won't be wearing a dress for several months. They are refusing to give me my money back. They want me to pick another product similar in cost. (They will cover the shipping they said, haha) This company is a joke and I do not recommend ordering anything from them. Terrible customer service.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Thank you so much for my shirt, loved it so much and it fit perfectly. Will definitely be ordering again. - Emily C
I am very happy because the prices are low and all the items were delivered without any extra cost.
I suggest you to visit it and buy something with a good price.
I bought way too many items for not knowing what I was getting into. Took forever for my order to arrive, because it is shipped from China, no returns allowed so that should have been the first red flag. I finally recieved my items and they were really unproportional and I ordered large and XL both were made for a person in the US that wears size zero or 1.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Waiting for my package for over 3 weeks to arrive and one shirt has not been sent and decided to check the review. Live and learn
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Honestly, this site is not worth your time or money. The pictures of the products are very misleading. The sizing runs extremely small. I was not able to track my package at all until I contacted customer service. I had no idea the items were being shipped from China so when I figured that out I was already preparing myself for disappointment with the sizing. Once I received my items, as soon as I opened up the package I regretted my decision. The material felt extremely cheap and smelled like a lot of dyes and chemicals. I ordered my items in a size up so they could be a little bit more comfortable but they turned out to be tight. I'm usually a small and I ordered them in a medium and it felt like I had ordered extra small. I should have looked up reviews before ordering because then I would have known to stay away. Cute affordable clothes were too good to be true. I cannot even return the items or exchange them because the company does not allow it.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Horrible fit! Everything that i ordered oversized to compensate for size differences in their country, still was WAY TOO SMALL. We are talking like an extra large looks like an extra small and has ZERO STRETCH. You cant even stretch it over your body because it is just firm fabrics. The collars on many of them are bubbly and look home sewn by someone learning to sew. Horrible mistake ordering from them. I wish i could go back in time and get money back. Lesson learned. NEVER ordering from one of these types of sites again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Don't waste money, orders 2 pairs of shoes from them and when they turned up battered and bruised in just a bag with no protection they barely resembled the ones pictured on their site and were, without doubt, the ugliest shoes I had ever seen, the soles on them looked like something you would use if you had a disability or had one leg longer than the other. They were also appalling quality - i asked for a refund - after many emails back and forth they finally refunded me 15% - PLEASE DON'T GET RIPPED OFF LIKE ME
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I had no idea that this company was based in China as you can't find this information anywhere on the site. Anywho, I ordered 4 swimsuits and a cover up on 12 June for my cruise at the end of the month. Because I chose free shipping, a tracking number was provided but could not be tracked because... hey the shipping was free... right? I finally received 2 swimsuits and a cover up 10 days later. After 6 weeks passed, I contacted them via email to inform them that I never received my other 2 swimsuits. I also informed them that they were no longer needed and I wanted a refund. The company insisted that my items had shipped and to allow time for delivery. I went back and forth through emails for well over 3 weeks before the company finally decided to issue me a credit after denying me a refund. Needless to say, I ordered a few t-shirts to utilize my credit. Items were "shipped" on 29 August... today is 25 September and I've yet to receive anything. I contacted them last week and they advised me to allow 2 more weeks. Let me help you guys out... DONT WASTE YOUR TIME, MONEY OR ENERGY.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
So far I liked everything I got... shipping was fast for 1/2 around the world to Chicago. The quality was alright but for the prices what do u expect... Everything I received looked just like the pics... Def will order again. I'm a chucky chi town girl and the large fit fine.
Got the clothes falling apart and my dress ripped and my leather jacket is costume material and honest to god I got a sweater and got me a Walmart shirt from belle Lily and my shirt I was waiting for is umbrella armed and no returns just my luck
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Put in order late July for 2 dresses & pr. Of shoes. Took over a month to receive and the dresses were absolute garbage both in fabric and workmanship. Shoes were so-so; funky and okay for summer but certainly not of great quality. Getting a refund was a lesson in futility. It was even suggested I might like to give the dresses as a 'gift'. I THINK NOT! Got $15.60 refund on a $76.29 order. Buyers beware! Carol M.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Oh how I wish I had known about this site before I ordered. Still waiting. Too good to be true. It probably isn't! Goodbye $$$. Carol Milligan
I ordered a tankini in size medium. When it arrived, the top fit like a 2XL and the bottoms like a large. I emailed them telling them the issue. They responded by telling me that I needed to take pictures width measurements of the clothing and if it was off by a certain amount they would give me a replacement or partial refund. I took the time to do the measurements and pictures and send them to the company. They then responded that they would give me a 10% refund. What a joke! I can't even use the tankini at all and they only refunded me 10%. So frustrating! I will never order from this company again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
The shoes i bought were not fit for purpose, refused to refund me, offered me a 15% discount then a 20% discount, obviously i am never going to buy from them again so why would i want a discount.
Shoes were cheap and wouldn't stay on my feet.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Answer: It takes about a month, or it doesn't show up at all.
Answer: Don't order at all. Company is a SCAM! Be happy you didn't decide on size yet! Go elsewhere!
All Free Shipping Cute Clothing at BelleLily.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily