Bellelily Reviews Summary
Bellelily has a rating of 1.9 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 1928th among Women's Clothing sites.
Beware! Very dissatisfied. Clothing sizes are totally wrong. Very small compared to sizing specifications. Very cheap material, cheaply made & barely resembles pictures. Will never buy from them again.
I supposed that all products outside USA are travelling by ship. So, that was the reason of delaying my cloth. Everything else was fine. As I expecting.
Thank you very much.
Maja
I ordered wholesale from them - didn't realize the shipment would come from HONG KONG! Took 18 days and when the shipment arrived the tshirts were not in American sizing - they were very small. In fact, the S, M & L tees were all the same size. I expressed my dissatisfaction and requested that I'd like to return the items and get my money back and they said no. It was very disappointing. Do not do business with this company.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered a headband 7/5/17. They immediately took my money from my account, but almost 2 months later I still have not received my headband. I have emailed them repeatedly and all they do is send me the same email saying they can't find my order and I need to give them more information. DON'T ORDER FROM THEM!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Dont Order anything there. The quality is bad the sizes are Not live written on the Website. One of the items i Dont received and the Support Service is Not competently to replay to your Mails professional. And you dont receive your money back... Its a whole $#*!!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I think that belle lily gave me the correct service when I needed it and treated me like a queen thank you belle lily!
DO NOT SHOP AT BELLELILY - I REPEAT DO NOT SHOP AT BELLELILY. They sell you terrible quality items for cheap and when they aren't what you expected they will offer you a terribly small percentage off of a future purchase (like there will be one) instead of refunding your money. BELLELILY IS A SCAM and their customer service team have to be computer operated because I've never met a more inconsiderate group of individuals. They do not put their customers first whatsoever, in fact I would go as far as say they do not even care about their customers from the experience I've had. I had to repeat myself on numerous occasions explaining why I was unhappy with their product and would like a refund and I'm told tough luck. They won't let me speak to their supervisor because he/she is apparently never coming back from vacation. I mean absolutely ridiculous service. I will never shop for this $#*!ty company again and if I could offer zero stars I would.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
If you're expecting amazing quality for these low prices you're mistaken. I knew going into this that the clothes were cheap and knock offs but I knew this going in and expected the long shipping date and not the most expensive feeling clothing. With saying this I am very pleased with my items purchased for these low prices
I don't know how this company can consciously still be in business. I wish I had read the reviews and done my homework. The customer service department talks in circles. If they stood behind their products, they would offer FULL refunds to dissatisfied customers because apparently there are a whole lot of 'us.'
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. Did you have place order from us? We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered £120 worth of stuff, then read all these bad reviews and panicked thinking it's a scam and fake company, I was that concerned I was messaging them pretty much everyday questioning everything... I can honestly say I should of ignored these bad reviews and NEVER DOUBTED this company, customer service spot on constantly replying, products all delivered ok 1 day late but came a long way... all tank tops, bikinis and my shoes, in excellent condition and the shoes were better than expected! Only regret I have, is ever doubted this company! Do order them them, you will not regret it!
If they had allowed a 1/2 star that is what I would have given. I ordered 4 shirts for a trip 17 business days prior to our trip date. Their order site states 7-10 business days from ship date. According to their site, my order was shipped the next day, but didn't arrive until 4 days after I left for my trip. That gave them 21 days to ship the products. I watched the tracking--how does it take 20 days for an item to get from China to America? I guess they ship by boat. I had called and emailed prior to leaving to cancel the order, which they would not do. When I returned home, I opened the items and the shirts were horribly made, stitching incomplete, necks were not even on the shirts. When I asked for a refund, I got the following answer:
Dear Customer,
We are deeply sorry about the inconvenience caused by the imperfect quality testing of the clothes before shipping. We will try our best to reinforce the quality checking details to avoid such issues happening again. For the inconvenience, we can refund 10% for *******_3 and offer you 10% off for your next purchase as compensation. We will try our best to offer better services and high quality clothing to our loyal customers. Wish we could have more cooperation in near future soon.
WOW 10% refund. Holy cow. I will NEVER order from BelleLily again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
They do not send your items that you have paid for they just keep saying I'll update you and never do they're a rip off
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. Did you have place order from us? We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I received the parcel in time, and I am satisfied with the products. Will order again in the future!
I never received my item, nor do they rectify this issue. A total rip-off! Don't be fooled by anything they have to sell. Not worth the hassle!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I've bought 4 swimsuits from this site and they were all super tiny (I'm a small) I Purchased small and medium sizes and all 4 for XXS (not exaggerating)
The photos make the times look good but the quality is compared to clothes sold in dollar stores. Supee poor quality and the fit is ridiculous. The bikini tops could barely hold my breast in and I am not a large cup. It's like clothes for dolls. Terrible! Please save your money. They most likely take photos from elsewhere and make their own "look-alike". Nothing like the pictures.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
They steal copyrighted photos of real peoples hard work to make their knock offs. Shame Shame Shame. Don't purchase from this kind of company.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
The pictures you see are stolen from other people, often who have have made these items themselves and given no permission for the images to be used, let alone the items you are buying being the same.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. All pictures are from our suppliers. Did you have place order from us? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
After reading some reviews I became concerned for my order, I politely emailed customer service asking if they knew when about my package would arrive and they replied within 24 hours and activated the tracking even though my selected free shipping. I got all 6 items together, a week before they were expected, correct color and size, I noticed on my longsleeve, jacket and swim suit the sizing was a little small but still fit.If you have any questions, politely speak to customer service or try small orders at first
I ordered 5 headbands in April and im still waiting for 2 more
I contacted customer service in June asking for an update or my money back and they basically told me to keep waiting, and guess what! I'm still waiting
They sent 2 headbands in one package and 1 headband in another package, just doesn't make sense
If you have a few months time to wait for your stuff order from them if not don't even bother looking!
This was the first and last time I will ever order from them
Thanks,
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
DO NOT purchase anything from them! I ordered 9 shirts for my bachelorette party for us all to wear. I paid extra for shipping as it stated that I would get it within 7-10days. I did not receive my order within that time frame so I emailed them explaining that I paid extra to get the shirts and still did not get them and that if they did not come before my bachelorette party date that I would not want them or have use for them. They replied that they have no control over how long it will take (even though they have to option for 7-10 gaurenteed shipping) and said I can not cancel the order. Basically I am S-O-L.
It's been about 20 days and I still have not received my order and my bachelorette party is passed.
Not happy!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
From the business
All Free Shipping Cute Clothing at BelleLily.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily