My 15 year old Ordered the Drone with his own money and was so excited but waited and waited and 3 months later, no package and when we contacted for refund they also told us to wait and when we got a "tracking" number it still
Had not been shipped so this is obvious fraud! We demand the site to be taken down and all who purchased refunded!
I purchased a rc plane kit and it arrived severely damaged. I've sent several e-mails to banggood and it's been more than a week since I sent the first e-mail but they never responded. My item is completely unusable and I can't even contact them. I've heard very good things about their customer service but it turned out to be nonexistent in my case.
Edit: They responded and offered a full refund without any hassle! I will keep buying from banggood
Dear Ali B,
Thanks for your order and we are sorry for the inconvenienced.
According to our warranty Policy, if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We will reply our customer within 24-48 hours after we confirmed the case.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I was a customer of Banggood but never again. After taking weeks to send my order they refuse to help with an issue and want me to buy more product from them to fix it. Stay away. They don't know customer service. Terrible experience,
Dear David O,
Sorry for the unhappy experience.We have to explain that, about products problem, we will surely solve it according to our return policy: http://www.banggood.com/Return-Policy_hl104.We would like to get more details from you to better our products and service.If you are not satisfied with our service, please send your complaint with order number to complain@banggood.com.We will try our best to solve it for you and improve our service.
Best regard,
Banggood Team.
Their phones are not compatible with US systems and they don't tell you that. Their phones work only on Chinese networks. With some configuring it worked for one day then dead. Returned item and they refused to pay return postage. Item was sent back and lost in the mail, out $500 USD.
Dear efdrt f,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our warranty and return policy, if the phone appears to be defective within one month from its delivery date and the cause is related to its manufacturing process, we can arrange a repair or a replacement in case the item can not be repaired.
Please return the product and we will arrange a replacement or repair after receiving it and confirming that the issue is caused by defective materials, components or workmanship.
We will not cover the return shipping fees.
We can offer you other forms of compensation in case the problem can be solved in other ways, as by upgrading the software or the version of the system.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories.
We can arrange a refund or a replacement of the product after receiving the defective item and confirmin that it is indeed defective;
- The return shipping fees will be at the customer’s expense, except in case of DOA or products defective within one month;
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I purchased four clothing items from Banggood last year. It took over 3 months for the items to arrive and none of the items fit. The garments looked NOTHING like what I selected. Very poor quality. I'm extremely disappointed that Facebook would continue to advertise for a website with such horrible reviews.
Dear Sandy A,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Banggood is the worst eCommerce store i have ever done business with, and what is even worse is the customer experience.
I have ordered an electric scooter in May and 2.5 months later my scooter was still marked as shipped but not actually shipped, UPS verified this. Banggood told me to wait another 1 month instead of refunding me as they claim they do!
Never ever again from a Chinese website.
Dear Irak L,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood is not trustworthy.
My order did not arrive for over 3 months. After contacting customer service they confirmed that order was returned long time ago. And they did nothing about it, did not even inform me. Probably just tried keeping money. After some email they refunded into my paypal account but left paypal fees on me. So even there was no mistake from me, it cost me money. Will never use their services again, there are plenty of cheap websites to choose.
Dear Kestas G.,
So sorry for all the inconvenience caused.
Could you please kindly tell me the order number first?
You can also contact me directly to katherine@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Katherine
This was my first and last time ordering anything online outside of Amazon (who will refund unsatisfied customers without any scrutiny or difficulty). My product arrived and I was very disappointed in the quality of the material (Cheap fabric that smelled of chemicals). When I contacted customer service to find out the return process I was highly discouraged and told that I would be responsible for the shipping costs. Much to my dismay, the postage cost of returning an item to China costs almost as much as the dress... so now I am stuck with a dress that I will never wear. Banggood offered me to keep the dress and they will give me points... but who wants to buy anything more after seeing the crappy quality of the items! I got banged pretty good... will never, ever make this mistake again!
Dear Bonnie T,
We apologize for leaving an unhappy shopping experience at banggood. We are sorry to hear this news: quality of the material (Cheap fabric that smelled of chemicals). Would you please tell us your order number first? We will investigate the case again and offer you a reasonable solution after checking. Maybe this link will help you: http://www.banggood.com/help-search-k-?search=return.
And you can also contact us by this way: http://www.banggood.com/Contact-Us_hi111.
Sorry again to all the inconvenience we caused.
Hope for your kindly understanding.
Looking forward to hearing from you soon.
Best regards,
Banggood Team
They used to provide quality services and sell mediocre products at low prices but all these quality are no longer exist. If you buy things from them and run into issues, you are on your own in recovering your money even if you use PayPal to pay for it. Also their prices are not the lowest anymore. It seems the company had a new owner now and they are ruining it. I had stopped doing business with them after so many good years.
Dear phil j,
Thank you for placing an order on Banggood and we hope you will enjoy the products you bought.
All products of Banggood purchased from eligible supplier, the quality of the products are guaranteed.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
Best regards,
Banggood Team
I made the mistake to purchase several security cameras on their website to save $$ vs amazon, I only wish I had spent the money for amazon. The cameras had various issues - including one just not connecting. After a week of working the manufacturer, nothing, so I emailed them explaining everything thinking they would just initiate the return and refund. Two weeks later, after several rounds of explanation, they still somehow wanting proof that the cameras have a problem.
Avoid. I gave up trying to work with them and have filed a complaint with paypal. Spend a little money and buy from US website like amazon. You will be thankful if you ever run into a problem.
Dear Pejman K, thanks for contacting us. If there is some problem with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to cservice@banggood.com
Our staff will help you to solve the problem after receiving your request. We need the proof since we would forward it to our specific staff to check what caused the problem and would solve your problem in a better way. Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
After waiting 44 days the shipping info hasn't been updated and they keep saying: just wait... come on! Even I paid for the insurance... it is a 300$ vacuum cleaner... this is a scam, I opened a claim in paypal, but I won't buy anything else from them
Dear Victor E.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We apologize for this delay in the shipment of your order.
And here are some policy on our website, please check by the following link.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
https://www.banggood.com/Shipping-methods_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
The store is OK, but I have chosen never too use it again for 1 reason, if your complaint is not black and white, the level of stupidity from customer service is beyond me.
Very poorly trained staff.
Also after spending few thousand Euros I get shipping coupons which they fail to honor, and it vanishes.
Then they fail to honor the shipping method they sell and after product is paid they require more money or cancel order.
It's one thing to get your money back in a few weeks time, but nothing curses the disappointment that follows. They have your money and your product, and it's theirs for a week or 2.
I just had it to my head.
I think I placed a total of 5 or 6 orders. 4 came very quickly with no problems.On one the quality was not great the others were as advertised. 2 additional orders seemed to have got lost but showed up a week later. Were as advertised. I had contacted customer service and they seemed very open minded. Every thing worked out fine.
Dear customer
Sorry for the inconvenience. We will try our best to upgrade our service and take your case into serious., thanks for contacting us. We apologize for this inconvenience. Normally, we will reply your email within 2 business days after receiving your inquiry. And we will do our best to help you to solve your problem. Please check your mailbox later. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
I had a recent order from Banggood which was missing one item. I contacted them and was pleasantly surprised when they not only sent the replacement almost immediately, but sent it via expedited shipping. Great service at great prices
I've purchased 3 items from them. First was an electric drill that I've been happy with. Second was a wrist watch that ran for about 6 weeks. Warranty is 30 days! Most recent was an 8" chain saw that came without a battery... sure enough although the ad states it has a battery if I had looked closely at fine print it say without battery. They will let me return it but has to be shipped to China at a cost greater than the saw!
Dear Customer
We are deeply sorry for the inconvenience.
After checking your order information we found that our colleagues have processed your issue. Would you mind waiting a few more times and they will provide you with the most effective solution?
If you have any questions, please feel free to contact us at vipservice@banggood.com. Have a nice day!
Thank you for your understanding and your cooperation.
Best regards,
Banggood Team
I warned you that it was going to cost you more than simply refunding me for the defective item. There is no excusing your continued delay and divert tactics. It is clearly a dishonest ploy to avoid standing behind the products you sell, and demonstrates a lack of concern for customer satisfaction.
There is nothing you need to say here about promises and sorry, inconvenience, and other lofty ideals.
Refund now, or it's just more B. S., and everyone reading this will clearly see that!
Dear Tr J.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
If your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
https://www.banggood.com/Banggood-Warranty_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Of 4 items ordered, 2 cloth bags were just OK, as expected. Glass prism arrived broken (garbage now). Smartwatch clone is defective. Sent pictures as required (had to find a way to edit to reduce pixels to comply), not good enough, need VIDEO!? Emails back and forth numerous times. Seems they don't read mine thoroughly, and intentionally make it so difficult to pursue refund that customer will give up. I will never order from them again, and suggest others STAY AWAY.
Update: It is now 2 weeks since I was promised a refund for the pet beds that were cute but never delivered. I still have not received a refund. As others have advised: Avoid this company at all cost.
Dear Michael M,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We will arrange the refund for you once we received the parcel which you returned to us. You can refer to the link to get more information about the refund time: https://www.banggood.com/Search_hl71_at434
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood claims they use "priority airmail" for delivery. Twenty five days after they claimed my products were shipped, I had not received them. It was extremely difficult to use their help site because you can't just describe your problem, you have to go through a maze of qualifying question categories to get your concern addressed. Not receiving my products was not one of "the categories." I finally learned my products were "returning" to the factory, with no explanation of why they had not been delivered, and no notice there were problems with the delivery. I had ordered pet beds for my cats and dogs, which were very appealing in the pictures, but they never arrived, so I have no clue as to their quality.
I will likely have another prolonged wait for my refund with poor or lacking communication.
Why put up with this poor service when there are so many other companies who can actually deliver and communicate more effectively. I just wanted to do something nice for my pets, but now I will have to wait to see if I even get a refund at all. I should have read the reviews before using my credit card. It was an impulse to do something nice for my pets but it was not wise. I regret attempting to do business with this Chinese company.
I've purchased items from Banggood in the past, and although cheap, of a very poor quality. They make it extremely difficult, bordering on impossible, to claim under warranty, or getting a refund. I see their employee has just written a load of fake feedback, making out they sort problems out, quickly. This is to counter the real feedback, that says the opposite. It happens every time bad feedback comes in. They can't use any good feedback, because they don't get any. It's a joke when these fake people claim they sort out claims quickly, knowing from experience, they don't, ever. Watch this space, a load of good feedback will suddenly appear, again, all fake
Dear Michael M,
Thank for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will forward your feedback to our supplier and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
Faulty product, asked me for proof and didn't even review proof before suggesting I just take care of it myself. Customer service incredibly lacking and it's obvious they only care for their own profit as opposed to customer satisfaction. Also, the customer service is lacking in English grammar and business politeness. If you're going to sell to different countries of different languages, you should really try harder to hire customer reps that can communicate in those languages. Such a shame.
Dear customer,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. The warranty period for an item begins on the day the item is delivered to you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I tried to rate the product. They do not accept lower ratings on product. Also the user comments seems to be moderated as per their own rules. They attract people to rate by giving points. So obviously product rates are not genuine rates.
Secondly refund process is very bad. I requested refund for bad quality product, but even after 10 days, no status change.
Finally, their delivery team is bad. They have tie-up with some courier companies in India and they cannot locate address properly. They do not call us back if they are unable to deliver and return the product.
Dear Mahesh P,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
And our refund process is optimized for speed, refund requests are, by default sent to your BGpay account. Once approved the refund is immediately available in your BGpay account.
And according to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). If you have any other questions about your order, please do not hesitate to contact us.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Overview
Banggood has a rating of 1.9 stars from 3,248 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 30th among Electronics sites.
Instant Feedback
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- Hong Kong, NY, China
- Edit business info
Business History
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear C c,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Since your parcel has shipped for 3 months, we suggest you contacting us with the links below. As for the tracking number, it is valid, but maybe it needs more time to be updated.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team