- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I purchased a rc plane kit and it arrived severely damaged. I've sent several e-mails to banggood and it's been more than a week since I sent the first e-mail but they never responded. My item is completely unusable and I can't even contact them. I've heard very good things about their customer service but it turned out to be nonexistent in my case.
Edit: They responded and offered a full refund without any hassle! I will keep buying from banggood
Ali B.'s review of Banggood earned 3 Very Helpful votes
Ali hasn’t received any thanks yous.
Ali doesn’t have any fans yet.
Ali isn’t following anybody yet.
Empty.
Dear Ali B,
Thanks for your order and we are sorry for the inconvenienced.
According to our warranty Policy, if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We will reply our customer within 24-48 hours after we confirmed the case.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team