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I ordered a 4.5" mirror diameter telescope. They sent a 3" scope which I could have bought for cheaper here. To much trouble to return but I may return it. 3" is much less light gathering power than 4.5" they advertise.
Tip for consumers:
They bait and switch, fraud, reported to government mail fraud investigators.
Products used:
4.5" telescope
I sent a old cell phone to mainland china. They charged $175 to ship from US. Tracking says it got to Guangzhou then said returned to shipper per sender. Item was never returned and DHL stole it. No contact phone number and email chat only has computer answer that item was returned to shipper per DHL policy.
Products used:
international shipping
Although I reported this company to the FBI cyber crime division I doubt they will do anything about this company. Company will demand Zelle payment which cannot be refunded by any bank or traced. Of course I wasn't that smart in buying almost $500 worth of stuff and didn't think about most fraud companies use Zelle because it is like cash and cannot be traced or refunded. Zelle actually should be regulated more as there is massive fraud online that uses their money transfer service. They recommend only sending Zelle money to people who you know and nobody else.
Their phones are not compatible with US systems and they don't tell you that. Their phones work only on Chinese networks. With some configuring it worked for one day then dead. Returned item and they refused to pay return postage. Item was sent back and lost in the mail, out $500 USD.
Dear efdrt f,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our warranty and return policy, if the phone appears to be defective within one month from its delivery date and the cause is related to its manufacturing process, we can arrange a repair or a replacement in case the item can not be repaired.
Please return the product and we will arrange a replacement or repair after receiving it and confirming that the issue is caused by defective materials, components or workmanship.
We will not cover the return shipping fees.
We can offer you other forms of compensation in case the problem can be solved in other ways, as by upgrading the software or the version of the system.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories.
We can arrange a refund or a replacement of the product after receiving the defective item and confirmin that it is indeed defective;
- The return shipping fees will be at the customer’s expense, except in case of DOA or products defective within one month;
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team