It is now March 6 I have followed up with Australia Post and they have no record of the number quoted by Banggood. The second order I have been asked to be patient for also has not arrived 3 months after the order was placed and paid for. How much longer will this process take?
Bought a quad and it arrived defective. I understand stuff happens, but now the problems start. The quad has a number of issues that make it unsafe to fly (ie it will randomly take off at high speed until it hits something, in one case, my throat). For electronics, they offer a '3 day guarantee'. The catch is I need to send a pic or video to document the issue. I suppose I am suppose to tape a camera to my forehead and record both the quad and my hands so they can see what it does and that I'm not doing it. Did manage to send a 3 sec video that showed one (1) of the six things I reported as wrong. Not good enough. They'll replace it, only if I pay more. In the end I suppose I will need to get both PayPal and my credit card company involved to get my money back.
Bottom line, if it arrives and works, great. If it doesn't arrive or is defective, that's when your problems start. IMO, spend a few extra bucks and buy from a company not in China.
Dear Russ S,
Sorry for the unhappy experience. All the products are tested before they are sent, but if there are product problems, we need a picture or video from customer to show more details about the problem and pass it to the supplier, so that we can find the solution as well as improve the product quality. Could you please send your order number and the problem to complain@banggood.com?We will investigate your case and give you a reasonable solution. What we can promise is that we will surely solve your problem according to our return policy.
Best regard,
Lucerne
Bought laptop, well since than its been hell, after you buy none cares about you, if you got broken item, talk to walls, you might get answer faster. No 40 hours reply just dont buy at any cost. After a promise to reply im still waiting and no one helps me, wast of money and time. Order: *******
Dear avi b, thanks for contacting us. We apologize for this inconvenience. Normally, we will reply your email within 2 business days after receiving your inquiry. And we will do our best to help you to solve your problem. Please check your mailbox later. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
First I was attracted by the merchandise items listed on their online shopping web page. I attempted to buy a couple of items that seem useful. After the items were purchased, they were not delivered for a long time (more than 30 days), finally I had to cancel the items and requested for refunds. Refunding process was not easy either, so I had to approach credit card company for disputes.
Again I attempted buy a few items after sometime thinking that it will not happen again, but happened exactly the same. Items were never shipped even after a month. When I contacted they said they will refund because of security reasons.
I think, the merchandise items are shipped from China, and they use probably cheapest shipping method, that's why they take long time. Anyway, if you cannot wait to receive items, please do not buy from this website. Just sign out so that you don't see them at all.
Dear Kiran S.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Please ensure that your card details and personal information have been entered correctly. Below are some of the most common reasons for why your credit card was declined:
- You did not honor your credit card issuing bank;
- The funds in your card are not sufficient to complete your purchase;
- You are buying restricted items, like e-cigarettes or adult toys;
- The card has expired or the new card has not been activated yet;
- System section time-out;
- Your card has been stolen or is lost;
https://www.banggood.com/Search_hl69_at390
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I ordered 3 fake security cameras. When I received them I installed new batteries in them and they would even turn on. These were nothing but a pile of junk.
This is the last time that I would order from this site. Lucky I am only out $45.00.
Francis Burdett, Ontario
Dear Francis B, thank you for your comment. I feel so sorry about this, could you mind contact us http://www.banggood.com/Contact-Us_hi111?(Please provide the pictures and video) because we couldn't handle this after sale problem in there, Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Good prices, but shipments a slow. Overall pretty good but don't expect to make a deadline depending on the shipping. Wide variety of products for most any use. Have ordered electronics as well as tools. I'm no longer working so tools do not have to be heavy duty but most every thing has shown quality that should last.
Good prices, but shipments a slow. Overall pretty good but don't expect to make a deadline depending on the shipping.
Unbeatable. The buying process, good. The time of delivery, better than any other China web store. The quality of the product is really good. The return policy works exceptionally well, my product doesn't work unfortunately but their agents are lovely and they solved the issue quickly with the best option for me. I have all the certainty I'll buy there again.
I purchased a LiPo battery 4/13/21
Order supposedly shipped the day after. Well it's now 5/18/21 and still no update on "fedex"
They keep giving me different ship dates and the run around. Beware, do not buy! They are trash and a scam
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
Having had a bad experience recently I have realised that trying to get these people to accept responsibility for their errors is impossible. You are blocked from feeding back to anybody who has any level of customer interest. They are happy to lose a customer by wasting enormous amounts of time on emails that will not accept blame for their hopeless systems and customer ethos. Beware. Absolutely dire attitude to customer service.
Bought 3D printer Qidi X-Pro. Tried to return in 7 days and briefly described why I'm not so happy about it - they started asking questions like asking for video review of the problem, more information etc. Why would I want to spend another 5 hours to make a new 3d print and shoot a video (! Like I'm a video operator of some kind?) just to show at the end the model is not printed up to a good point where I'm happy with it. Not to mention the front panel is cheap plastic and so flimsy every time you push the screen it moves, the damn thing is trash and not met my expectations...
"Returns - 30 days No Questions asked" is not really no questions asked but they will ask enough so you want to quit, so I did. I will just sell the printer elsewhere as used and never come back on this site ever again.
Dear customer,
Thanks for your order and we are sorry for the inconvenience caused.
We are a customer-centric online store dedicated to providing customers with quality products. There is a reassuring after-sales guarantee.
The pictures and videos are provided to confirm the problem more quickly and accurately.
You can open this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
Here are more details about the No Reason Returns Policy if customers don't like the product:
https://www.banggood.com/help_center/question_category.html?catid=279&artid=2006
Due to insufficient information, and in order to safeguard your personal information, we regret to inform you that we are not able to assist you in a better way here. We recommend that you contact us at any time via email: vipservice@banggood.com.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
You might get your items, but their website jerks you around until the price changes while purchasing. I had and order increase $20 just sitting in the cart. The first time I tried to purchase it denied me until I went through Paypal and then the price jumped $20. Contacted customer service and all they said was and I quote "moment please, sorry there is little price difference". That was it, their whole explanation! This company is a joke. Don't order from them unless you don't really care about quality, timely shipping or price changes. That is all.
Dear ben O, thanks for contacting us. We apologize for any inconvenience caused by this issue. Would you like to tell us which product you mentioned? And you could also check if the price arises since the promotion sales have been finished. Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Banggood is my favorite store and first place to visit when I need anything for my home, car and mostly for my hobbies. In most cases all orders were delivered within two weeks. Much appreciated their customer service as well.
Good job Banggood!
Perhaps you should include a few 4 star reviews. You have been writing way too many 5 star reviews lately that mention customers receiving faulty merchandise or having major issues with their orders. No real customer would give 5 stars based on this. Also, perhaps you should spend more time focusing on delivering a quality product in a reasonable amount of time and less time posting phony reviews on various review websites.
Dear Stephen G,
We have to explain to all the customers here that we are unlikely to plant 5 star reviews here. According to Sitejabber`s FAQ, you can see that siteJabber takes review fraud seriously and there is a review guideline. Writing or paying for fake reviews is unethical, against SiteJabber’s terms and is illegal in many jurisdictions. If a company is discovered to be writing or paying for fake reviews they may lose access to their SiteJabber Business Account, have their business publicly flagged as manipulating reviews and be demoted in SiteJabber search. Please note that we will never do that and we don`t need to, as well as deleting the negative reviews.
Best regard,
Banggood Team
I've been a customer of BG for a few years and they've always done right by me. They ship as quick/cheap as you want, handle issues professionally, and try very hard to keep your business. I appreciate what they offer and will continue to buy from them.
I've ordered a Badminton set on June 6,2020. It is now over two month later and I still didn't get my order. I have emailed them, but all I got was some stupid Chinese bull$#*!. Don't buy from this underhanded Co. Because they take your money, but you won't get your order! If I could have given a zero star, better yet a minus star review, I would have.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. If you have not received your parcel yet after the estimated delivery time, please contact us, we are willing to help you.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
Absolutely shocking experience, never will use again.
Ordered items which arrived damaged and unusable, asked for a refund and to let them collect the items, and they would only offer <20% refund which is completely illegal in the UK. They offered "points" initially, then when I rejected they offered the dollar amount... same to the points they offered, completely disregarding my requests.
After pointing out it is illegal in the UK they then offered ~45% refund... despite me making clear I wanted a full refund.
Be aware that if you have any problems they will not stick to the laws of the country they're selling into - buy on credit card and ensure you're covered.
Dear Robert C,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
We are leaving for a trip today 8/29/15 and we placed an order 8/8/2015... half of the order still has not arrived... really crap $#*! shipping... we placed one large order and have gotten them in seven different shipments (some still waiting on)... will not buy from again... truly terrible way to do business.
Dear kevin h.,
We are sorry for your unhappy experience at banggood.com.
Could you tell me the order number of the order you have not received first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I can't believe the way they conduct business. I am waiting over one month for my order and when I said let's just cancel and get refund I was told it would take 2 to 3 weeks for that to happen! It will be a race to see what happens first... my order or my refund! What a joke! I cannot in good conscience recommend this company to anyone and will never use again. Besides you cannot reach by phone, only e-mails. Seriously?!
Dear sue r.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Very good selection of products and good prices. Many Asian internet stores have a bad reputation for customer service, but Banggood is an exception. My first order with them didn't go very well as the product arrived non-functional. Banggood customer service responded quickly to my emails and a replacement unit is being sent. Thank you Banggood! I'll will be buying more from them in the future.
Purchased bearing assembly, Product ID#*******, Received order but missing 1/2 of the contents that were supposed to be in the package. The Banggood system charged me 2 times. No help with customer service. Loss of 2 X $36. No recourse. Loss of $75. My suggestion is to never purchase anything from Banggood. I should have known, the website is also deficient and that is the tip off. When order is placed, they do not include the order number, cannot go back to customer service without much research. They ask for photo's to be included, but they don't do anything for you once everything is provided to them. There is many more responsible retailers out there, look somewhere else.
Dear Keith B.,
Thanks for your contacting.
Here are product guarantee in our website.
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3. If approved, we will refund or resend the item, you may also be asked to return the product.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2. We will contact you for more information or give you a response within 48 hours;
3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
If it still can not solve you problem. Please click to know more detail：https://www.banggood.com/Banggood-guarantees_hl103_at587
If your order was actually paid twice, you can send proof to us. If confirmed, we will arrange a refund for you.
Hope your understnding.
Best Regards!
Banggood Team
Overview
Banggood has a rating of 1.9 stars from 3,248 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 30th among Electronics sites.
Instant Feedback
- Visit Website
- Hong Kong, NY, China
- Edit business info
Business History
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John C., we apologize for this inconvenience. We check the order 22601667 has arrived in your country. Would you like to confirm your shipping address and check your postal box or if any relative or neighbour accepted the delivery and signed for you? You could also contact your local post office with your full name and this number A00037161228012J, to make sure that the package was not held by them by mistake. And for order 22602623, it was shipped to you on 2017/1/23 by Air Parcel Register. The estimated time is 7-25 business days(weekends not included). Please wait a few days for its arrival. Hope for your kind understanding and look forward to your reply.
Best regards,
Banggood Teams