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BanggoodReviews 3,246

2.1

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Banggood Reviews Summary

Banggood has a rating of 2.1 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.

service
548
value
1,256
shipping
1,266
returns
264
quality
1,258
This company responds to reviews on average within 45 days

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123,164 reviews

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Spain
1 review
0 helpful votes
Follow Charles U.
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Deberían poner los precios del mismo artículo igual en todas sus páginas no una 99$ y a la hora de hacer el pago 152$ si vuelve a ocurrir no compraré. Espero que lleguen los 2 productos pronto y en perfectas condiciones junto con el regalo. Un saludo.

Date of experience: April 23, 2021

Deberían poner los precios del mismo artículo igual...
May 23, 2021
Previous review

Deberían poner los precios del mismo artículo igual en todas sus páginas no una 99$ y a la hora de hacer el pago 152$ si vuelve a ocurrir no compraré. Espero que lleguen los 2 productos pronto y en perfectas condiciones junto con el regalo. Un saludo.

Date of experience: April 23, 2021
Saudi Arabia
3 reviews
1 helpful vote
Follow Mohammed A.
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This website not only allows sellers to post misleading pictures of items they also dare to side with them.

ORDER NUMBER *******

I bought a 15$ small umbrella only to discover that the item I received was a cover for an umbrellas not an actual umbrellas claiming that it can be used against rain? Isn't' the whole point of umbrellas is to be water resistant?(https://i.ibb.co/qp46gDL/umberlla.png) If you VIEW this item from their MOBILE APP you will not see the whole name of the product which the seller abused to scam people into thinking that the product is an actual umbrella.
His main picture for that product is a picture of an umbrella not an umbrella cover. Also charged 15+ USD for a poorly made plastic cover. When I asked banggood for a refund they said in the item detailed description you can see its a cover, WHO WOULD DO THAT someone who looks at an item in a shop if you see an umbrella and ask for seller to buy it then the guy gives you an umbrella COVER instead of UMBREALLA because this was written under the displayed umbrella would that justify this

You can clearly see that BanGGood is siding with the seller instead of the buyer even though the seller is clearly on the wrong (Misleading title, Misleading MAIN picture).

In the attached pictures you can find my experience with BanGGood support and how they try to buy me for 200 points on their website thinking that I will consider buying again... I even game them a chance to refund me but I guess 15$ is worth more to them than their reputation. I guess now I know why people stick to Aliexperss and DHgate on the Chinese market

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thanks for your order and we apologize for any inconvenience caused.

Regarding your concern, we already contacted you via message, Would you mind to checking your inbox, if you did not find our message please do not hesitate to contact us at vipservice@banggood.com.

Best regards,
Banggood Team

Greece
1 review
0 helpful votes
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Placed the order on 17 of March 2020.!
Paid $6.36 US for 6-8 days shipping time.! My order arrived in Austria on 22 of March. I'm in Greece. Today 10 of April my order is still in Austria! 20 days sitting in Austria.!
And 26 days from the day I placed the order!
After so many emails and complaints no one does absolutely nothing!
All they offer me is Banggood points!
I don't want points. I want my order!
Worst company on shipping! Keep away.!

Ps. By the way. They call this... Priority shipping.
WOW.! Lucky I got priority shipping.
Imagine if i didn't have priority shipping.!

Ps. I rated one star because I can't rated zero..

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 10, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for placing an order with Banggood.
We're really sorry about the order issues you experienced.

According to the information you provided, after checking, we found that a solution has been provided for you and the problem has been solved.

If you have any questions, please do not hesitate to contact us at vipservice@banggood.com

Best regards,
Banggood Team

GB
1 review
0 helpful votes
Follow Jacek J.
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60 days gone and still no phone
Order nr *******065
Scum company. Avoid
Poor communication with customer service

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 9, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment.
We are truly sorry to hear that you have not received the package and you are not satisfied with the assistance you received from us and we will try our best to help you.

Due to different regions and transportation methods, the transportation time is different.

Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321

Deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions.

If you do not receive your parcel within our shipping time, you can contact us at vipservice@banggood.com

Best regards,
Banggood Team

Germany
1 review
0 helpful votes
Follow S B.
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The item I ordered had estimated delivery time of 3 weeks, which is already annoying. A couple of weeks later I checked the status of the delivery, out of curiousity, and I found out that the courier Hermes tried to deliver the package to me a couple of times during the same week, but they claimed that they couldn't find my address, even if it was correct, I was at home, they had my phone number and email address and I never got any notification. I contacted Banggood's customer support and they told me to call the courier to fix the things by myself. I'm very unsatisfied and I will never order with them again, I will rather give even more money to Amazon because they at least offer a better service.

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for placing an order with Banggood.
We're really sorry about the order issues you experienced.

According to the order you provided, logistics shows that your package has been signed for.

We cherish every custome's the opinions and suggestions. We will report your questions to the transportation department, and continue to choose more high-quality logistics companies in the future.

You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com

Best regards,
Banggood Team

Israel
1 review
0 helpful votes
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Oneplus
March 30, 2021
Updated review

First time... A little confusing using a discount coupon

Date of experience: March 30, 2021

First time...
April 23, 2021
Previous review

First time... A little confusing using a coupon

Date of experience: March 24, 2021
Greece
1 review
1 helpful vote
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The best shop ever
March 30, 2021

"The best shop ever".

If you want to earn everytime you order from Banggood, download BG-bee and use the Invitation code: b9hxei to register.

Date of experience: March 28, 2021
California
2 reviews
0 helpful votes
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Orders never arrive - No warranty
Placed 3 orders 2 never came after 4 months.
The 3rd order was defective and they refused to pay a full refund or send a replacement. After constructing and a sending video verifying the product was defective They sent support emails in that they knowledge that the product is defective. They offered me a refund. The stipulation is I must return the product to China at my expense. I paid extra amount to have product sent from USA Wherehouse, no matter has to be sent to Chia

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment.

According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168

We take the security of your personal information very seriously, you could contact us at vipservice@banggood.com

Best regards,

Banggood Team

AE
1 review
0 helpful votes
Follow AKHIL S.
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Worst service
April 17, 2021

You will never get the purchase on time. I have done some purchase, Still I did not receive my order.

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment.
We‘re truly sorry to hear that you haven't received the package.

Due to different regions and transportation methods, the transportation time is different.

Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321

Deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions.

If you do not receive your parcel within our shipping time, you can contact us at vipservice@banggood.com

Best regards,
Banggood Team

GB
1 review
0 helpful votes
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Very good
March 17, 2021
Updated review

To much jumping around icons to small
I need smaller fingers
Enjoyable experience

Date of experience: March 17, 2021

Very good
March 28, 2021
Previous review

To much jumping around icons to small
I need smaller fingers
Enjoyable experience

Date of experience: February 26, 2021
Israel
2 reviews
0 helpful votes
Follow דב G.
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Another item arrived from what I ordered, first delivery took over a month, I contacted and immediately the matter was checked and a similar item was decided,
The product was shipped free of charge and arrived in a very short time within two weeks. Praises the company for its treatment and solution. Thanks

Date of experience: March 13, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!


טעות במוצר
February 25, 2021
Previous review

Another item arrived from what I ordered, first delivery took over a month, I contacted and immediately the matter was checked and a similar item was decided,
The product was shipped free of charge and arrived in a very short time within two weeks. Praises the company for its treatment and solution. Thanks

Date of experience: February 25, 2021

הפרטים מוצגים טוב, מקווה גם לאספקה מהירה
January 8, 2021
Previous review

הפרטים מוצגים טוב, מקווה גם לאספקה מהירה

Date of experience: January 8, 2021
GB
1 review
0 helpful votes
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Rubbish company
April 12, 2021

Don't use them they don't know what customer service is they refuse to refund you for items they don't post they keep telling you wait 1 week wait one week, I have never ever had to deal with such a dishonest uncaring company in my life with no understanding of customer service keep well clear from them it will affect your health the stress they put you through

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 13, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for placing an order with Banggood.
We are sorry to hear that you are not satisfied with the assistance you received from us and we will try our best to help you.

Regarding your concern, we already contacted you via message, Would you mind to checking your inbox, if you did not find our message please do not hesitate to contact us at vipservice@banggood.com.

Best regards,
Banggood Team

Kimberly M.
1 review
0 helpful votes
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Rubbish
April 8, 2021

Six weeks ago placed 1 order with Banggood, cancelled order within 5 minutes, unfortunately my one order was split into 2 and contrary to multiple requests to cancel they shipped anyway, and now they refuse to tell me where to send packaged so I get my refund. Yesterday "VICIK" sent me an email offering to refund half of the money. Really. Order was cancelled for a reason, part of order not intended for use North America but Europe (ac plug) the single order was cancelled now I have to deal with 2 orders, and 2 rerfunds bet I get screwed.

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for placing an order with Banggood.
We're really sorry about the order issues you experienced.

Your order will be automatically splited by our system because one of item is out of stock and the order has exceeded it's estimated dispatch time or there is no available shipping service currently.

If you find that the cancellation is unsuccessful, you can contact us directly, as long as the package has not been sent out, we can cancel the order for you.

You can contact us by phone, email, facebook, livechat.

Here is more details of contact us: https://www.banggood.com/Contact-Us_hi111

You can contact live chat via: https://www.banggood.com/Contact-Us_hi111#right_submit

If you have any questions, please do not hesitate to contact us at vipservice@banggood.com

Best regards,
Banggood Team

GB
1 review
0 helpful votes
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Great buy
March 9, 2021
Updated review

Good prices and a great company would definitely recommend them

Date of experience: March 9, 2021

Good prices
February 3, 2021
Previous review

Good prices

Date of experience: February 3, 2021
South Africa
1 review
0 helpful votes
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Thank you
March 9, 2021
Updated review

Good experience, thank you. The parcel got to South Africa in good time and condition.

Date of experience: March 9, 2021

Good experience, thank you
January 24, 2021
Previous review

Good experience, thank you. Hope the parcel will get to South Africa.

Date of experience: January 24, 2021
New York
1 review
0 helpful votes
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Bought shoes jan 28 th, March 8 th still haven t received a thing!
If you track it says pending if you contact customer service they ask to wait it will get there.
The site advertise shipping in a week it s been almost 2 month never using this again!

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment.
We are really sorry to hear that you didn't receive the package.

Due to different regions and transportation methods, the transportation time is different.

Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321

Deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions.

If you do not receive your parcel within our shipping time, you can contact us at vipservice@banggood.com

Best regards,
Banggood Team

Italy
1 review
0 helpful votes
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La mia esperienza di acquisto fino ad ora è buona.

Date of experience: March 8, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!


La mia esperienza di acquisto fino ad ora è buona
February 10, 2021
Previous review

La mia esperienza di acquisto fino ad ora è buona.

Date of experience: February 10, 2021
Israel
1 review
0 helpful votes
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General comments
March 8, 2021
Updated review

It would have made my order of two items cheaper if you could have packed them together, now I pay for separate shipments.

Date of experience: March 8, 2021

It would have made my order of two items cheaper if...
October 25, 2020
Previous review

It would have made my order of two items cheaper if you could have packed them together, now I pay for separate shipments.

Date of experience: October 25, 2020
New Zealand
1 review
0 helpful votes
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20mm Bench dogs.
March 7, 2021
Updated review

Easy to find what I was looking for, good ratio price/quality. Amazing fast delivery. Only problem was the 20mm bench dogs are 15/10 too big, which caused problem at the moment to do the holes for them.

Date of experience: March 7, 2021

Easy to find what I was looking for..
February 15, 2021
Previous review

Easy to find what I was looking for..

Date of experience: February 15, 2021
Colombia
1 review
0 helpful votes
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Muy fácil el trámite. Tiempos de transporte cortos.

Date of experience: March 7, 2021

Muy fácil el trámite
January 26, 2021
Previous review

Muy fácil el trámite. Tiempos de transporte cortos.

Date of experience: January 26, 2021

From the business

Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.


banggood.com
Founded in 2005
Hong Kong, NY, China
+410