The service has been good all the way and not nechaev i regret for having ordered something from them. They link us with so many sellers and choosing the perfect thing that you want is actually very easy if you know what you are looking for. If you are far then it will take some time to get your items delivered.
I ordered a replacement part - a threaded rod for my 3D printer. Waited for 90 days. Never received it. Refused to give a full fund. They only offered the banggood points so you can use it towards for next item for discount. Shame on them. Worst online shopping experience, period!
Spend a few bucks more and get something that actually works. The only thing worse than a Chinese product is Chinese service. The readers digest version of my (only) perches was... product not as advertised, didn't work and took two months to receive. Just remember that you credit card company will fight them for you. Banggood needs to be shut down!
Dear Chris C,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Bought shoes jan 28 th, March 8 th still haven t received a thing!
If you track it says pending if you contact customer service they ask to wait it will get there.
The site advertise shipping in a week it s been almost 2 month never using this again!
Dear customer,
Thank you for taking the time to leave your comment.
We are really sorry to hear that you didn't receive the package.
Due to different regions and transportation methods, the transportation time is different.
Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321
Deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions.
If you do not receive your parcel within our shipping time, you can contact us at vipservice@banggood.com
Best regards,
Banggood Team
I have ordered from them in the past and had no problem (other than long waits) but this time is different.
I ordered from them in January with estimated delivery before Valentine's day. Near the end of February and they haven't delivered. Efforts to get any information at all are always met with the reply "wait".
The customer service cannot provide any delivery information, tracking information, or customer services.
Refund requests are met with polite requests to wait longer. I think they hope customers will give up on them. It looks like Banggood is a scam company.
No one at Banggood is able to resolve problems.
Don't waste your money or time with this retailer.
Dear Denis B,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I ordered a gift for my daughter, a DIY doll house last december, until now we haven't received the package. I sent a query to the service and they promptly replied that I might need to check the local postal office if the package was dropped there for whatever reason. We checked even though if you receive anything thru postal, they will send a notice which we didn't receive. I communicated this to Banggood, twice, i have yet to receive any replies from them. I don't want to think they're trying to ignore me, so please reply to my emails, or give me a refund. At least I can get something different for my daughter.
Dear Bryan A, thanks for your order first. We apologize our service could not satisfy you fully. Since there are many customers' inquiries from all over the world, it may take some time for our staff to check and investigate all these cases. And it may show we could not reply you timely and offer you a quick response. However, we always hope to provide a better service to every customer. In order to know more details of your order, would you like advise your order number to us? We will help you to check it again and reply you the latest situation of your order. Hope to hear from you soon.
Best regards,
Banggood Teams
Excellent help, have made several orders from this company without any problem. Replaced an order without problem because it didn't work as it should. Shipping takes a while but not their fault, just be patient.
After waiting two weeks longer than they said it would take for shipping; the laser engraver I ordered arrived damaged. Dozens of emails and pictures later (and more than a month), they finally say the part will arrive in 15 days. It'd been 2 months and still no part; and repeated attempts for a refund are unanswered.
Do yourself a favor and stay away from this company!
Dear Mike D,
Thanks for your order and we are sorry for all the inconvenienced.
Due to that we can not know well the details of your order, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I had multiple windows open watching the countdown timer for the anniversary $9.9 sale.
All high items said sold out over 20 minutes before timer was set to expire. Nice scam to get you onto the site. I have ordered quite a few items form this site. First few arrived in decent time. Future orders took longer and longer. Waited 45 and 50 days for some. I am done with this crazy shipping.
Dear Michael H.,
We are sorry for your unhappy experience at banggood.com.
Please get further information for our Snap-up Statement,
1. We offer “ super low price, but limited quantity” for the Snap Up.
2.The campaign is only for those lucky customers who can snap up the items, not for every participants
3.If your Snap-up order status is pending order(s), it means you missed out the Snap Up, even if payment success, the order(s) is still invalid and we will refund you.
4. Snap-up process(5 steps): Snap-up page -> Product Page -> Rush to buy -> Check out with Paypal -> Payment success.
Payment by other ways instead of Paypal, the order(s) is invalid too.
5. Sorry that`s how our system works, we will try to improve it.
6. Banggood Ltd. Reserved All Rights
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Excellent customer service. I had an issue with the right channel of a bluetooth speaker making a large whining sound and that channel never playing music. I wrote in and submitted a short video showing the sound problem and they responded within 24 hours offering to ship me another. Very quick and polite email. I am thrilled at how quickly they resolved my issue. Does make me want to test a product quickly before leaving it wrapped as a gift for an extra week. Superb Banggood.
I've made multiple purchases with Banggood, most of the 'hard to mess up' variety. All was well until my first electronic device. I ordered an SDR receiver, and as noted by other purchasers of the same product, it was missing a critical area of functionality. I pointed this out to Banggood, and they refused to refund or replace the item unless I provided video evidence of the problem. This evidence would consist of the device sitting there not working. It's unnecessary, and meant to discourage warranty claims. I will update if there is a change in status.
Dear William P., thank you for your comment. We're sorry for this inconvenience. In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)with more details? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team.
Received a defective drone that was also missing the 2 extra batteries I paid for. Tried to get a refund in first 2 days. Sent pictures as asked and then Was told to ship to China instead of US warehouse it came from. Not worth the effort to pay for shipping to China and then wait at least 6 weeks for a refund " maybe". Found out later Amazon has dealers that sells the same drone with the famous no Hassle Amazon return and refund process. Scam company in their customer service. Never buy directly from Chinese vendor again. Not reputable
Dear Mike O,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I have been having trouble with Banggood for 3 months now, searching for my order my USB accessories. They dont maintain systematic tracking number or status nor respond via email. I lost hope and now ordered it from ChinaBuye as i need it pretty urgent for my business and received in 28 days without shipment delay as promised. I am not ready to take up the product if Banggood gonna send me and I want my money back.
Bought 2 pairs of shorts. Both pair were WAY too small. I sent pictures as requested showing they were the wrong size (tape measure@ waist). They still wanted more proof. This company never intended to correct the situation. Contacting my credit card company and all board of communication to warn everyone about this dishonest "so called" company!
Dear estark08,
We are sorry for your unhappy experience at banggood.com.
Regarding your order, we have sent you the email, please kindly check it and we will solve all the issues for you soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best regards.
Banggood Team
Bought a phone on 26-06, tried to contact the customer service, but their only answer is robotic no proof of delivery or anything else. Just please wait a week and so on until now.
I've opened a dispute on Paypal and will convert it soon. They shield behind an hidden policy that says 60 days, but they advertise their delivery in maximum 15 days.
FRAUD! FRAUD! FRAUD!
Just time wasting. Spend 20 buck more and buy on ebay or amazon.
Dear Santino O.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
https://www.banggood.com/Shipping-methods_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
If you know what you're getting into, you can get some great deals for quality products. Please note, never buy anything from here if you are in a hurry. If you plan ahead and make your purchases here, you'll get some great deals. Always give them about 3 weeks for delivery.
Also, customer service will obviously be slower as they Banggood operates in the opposite time zone, but I have always been taken care of by them in the end.
If you are lucky and receive your order you're good!
BUT if not it's very bad news.
The customer service is the worst I've ever encountered in my life.
I've written over 9 emails so far and no refund yet.
Dear Bob T,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that you have not received your order. According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
And once the refund was made, we will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times: https://www.banggood.com/Search_hl71_at434
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I was so looking forward to receiving my 2 rc helicopters from banggood spending over $400 AU. They arrived the best part of 5 weeks later, when they arrived they were both damaged I sent them an email to tell them this and they said sorry to hear that we will give you 500 points LOL. I said I would not accept this as they were brand new and I would like them replaced. To cut a very long story short today 4/8/15 I got my refund phew. This purchase was started in early May. I would advise anyone buying from this site to pay a bit more and purchase somewhere else.
Dear Stuwart S.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Have ordered and received many articles, all cheap. Arrived as stated ( so far). But i ordered a machine, it seems perfect for what i want, but one small part is the wrong size. After many attempts to contact them, i finally received an offer of $10 off, no good as the machine doesn't work. Now they totally ignore me. Bums.
Dear Joseph B.,
Thanks for your comment.
If you are not satisfied with our after-sale service, could you kindly reply the email and negotiate with our customer service, we promise we will provide the reasonable solution for you.
For any further information or assistance please contact us at any time: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team
I received some shoes I had ordered. Within a half an hour 5 bits had fallen off. I contacted Banggood and they asked me to 'glue' them back on myself! Said it was because of the long hot postage! I have had no satisfaction and will recommend all my friends to stay away!
Dear Jo-Anne D,
Thank you for your comment and we are sorry about the situation.
Could you please give us your order number so that we can check it for you again?
If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Best regards,
Banggood Team
Overview
Banggood has a rating of 1.9 stars from 3,247 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 803rd among Electronics sites.
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- Hong Kong, NY, China
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Business History
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dan L,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team