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Denis B.

1 Level 1 Contributor
  • 2 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Computers & Technology, Home & Garden

Member since June 2019

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2 Reviews by Denis

I have ordered from them in the past and had no problem (other than long waits) but this time is different.
I ordered from them in January with estimated delivery before Valentine's day. near the end of February and they haven't delivered. Efforts to get any information at all are always met with the reply "wait".
the customer service cannot provide any delivery information, tracking information, or customer services.
refund requests are met with polite requests to wait longer. I think they hope customers will give up on them. It looks like Banggood is a scam company.
No one at Banggood is able to resolve problems.
Don't waste your money or time with this retailer.

Tip for consumers: avoid Banggood

Katherine L. – Banggood Rep
Dear Denis B,

Thanks for your order and we are sorry to hear that you still have not received the order yet.

We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.

According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.

We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team
Poor customer service, inferior products, lengthy shipping times all leave feeling scammed. They named wish, because their customers are only left with wishes

Tip for consumers: Don’t

Denis Has Earned 3 Votes

Denis B.'s review of Banggood earned 2 Very Helpful votes

Denis B.'s review of Wish earned a Very Helpful vote

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