I have ordered from them in the past and had no problem (other than long waits) but this time is different.
I ordered from them in January with estimated delivery before Valentine's day. near the end of February and they haven't delivered. Efforts to get any information at all are always met with the reply "wait".
the customer service cannot provide any delivery information, tracking information, or customer services.
refund requests are met with polite requests to wait longer. I think they hope customers will give up on them. It looks like Banggood is a scam company.
No one at Banggood is able to resolve problems.
Don't waste your money or time with this retailer.