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I have ordered from them in the past and had no problem (other than long waits) but this time is different.
I ordered from them in January with estimated delivery before Valentine's day. Near the end of February and they haven't delivered. Efforts to get any information at all are always met with the reply "wait".
The customer service cannot provide any delivery information, tracking information, or customer services.
Refund requests are met with polite requests to wait longer. I think they hope customers will give up on them. It looks like Banggood is a scam company.
No one at Banggood is able to resolve problems.
Don't waste your money or time with this retailer.
Tip for consumers:
avoid Banggood
Poor customer service, inferior products, lengthy shipping times all leave feeling scammed. They named wish, because their customers are only left with wishes
Tip for consumers:
Don’t
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Denis B,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team