I would caution you about buying anything from China. I purchased this unit as new via Bang Good's website paying it using PayPal and received a used unit. The unit cost was $69.99 but trying to return it to Hong Kong costs $120.00. After much argument with PayPal I got a credit without having to spend $120.00 for the return (only because I have used PayPal since 2001). Lesson learned, DO NOT buy anything from China and especially from Bang Good. Just saying... China is now 1950-60's Japan, shipping junk into the US market. The company name is indicative our what you experience will be...
Michael Wilson
Order takes more than 20 days to ship and the advertising on the site is deceptive. They ship from China... not the US. THERE IS NO tracking number. Customer service simply tells you to be patient because of customs clearance issues. I will never use them again.
Dear Floki K,
Thanks for you shopping on Banggood and we are sorry for the inconvinienced.
We are sorry to inform you that some shipping methods have not tracking number such as the Standard Shipping. And about the shipping time, please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
And we take the security of your personal information very seriously, and for this reason we suggest you could contact us via these link:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I had to contact customer service because my smartphone malfunctioned. And it was one of the best and most positive encounters with any customer service. These guys are very helpful, polite and focused on actually solving my problem. They're responding very fast and always provide clear information on possible next steps of my return/refund claim. So if you're worried how your guarantee would work in another end of the world - just don't. It works perfectly.
I ordered two small items that were suppose to be in a US warehouse. According to website they were shipped out on. Oct. 27,2015. Today is Nov. 23,2015. When contacted via live chat I am told 7-20 business days. If they did the math they could see that it has been that long. Won't be doing business with this Asian Rodeo again.
Dear Mike C.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you have not received first?
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Wong product shipped & no response from CS
Wong product shipped, filled the complaint form with all information required along with picture, still no response for customer service at all despite 3 submissions for the past 5 days.
So much for 24 hours reply notice/policy and they don't provide any other way to contact for such case but e-mail and now stuck with no response.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We are really regretful that one of the item you received was not the correct one you ordered. Please provide us with the a detailed description of the problem.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.
Best regards,
Banggood Team
Promised 30 days shipment. Tracking indicated it still had not left china at 30 days. Customer service chat indicated I could not cancel because it had shipped and to was wait for 75 days. I opened case with paypal. Paypal paid me back after banggood did not respond to case. Got package about the same time as credit from paypal. Both boxes crushed because poorly packaged. One item did not match what I had bought entirely. So if you can't trust the description of the product and the shipping means that the product will be damaged while in transit and it takes over a month to reach you, i'd pay more to someone in us for product
Dear Carleton T,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Avoid at all costs. I paid immediately by Pay Pal. They said they shipped the batteries but nothing 3 months later. They will not correct their problems and will not refund the $ even after offering that option. Chinese rip-off specialists. I have done business with 100's of internet companies, and thank goodness most are honest and efficient. Not true for BangGood.
This is the worst company ever! I cancelled an order 5 minutes after placing it (after reading these bad reviews, which I should have read first). The assured me they would cancelled it and not charge my card.
The next day they said I had waited too long to cancel.
5 minutes is too long? I've worked in warehouses. Orders don't get placed in 5 minutes.
Banggoods deliberately ignored my cancellation so they could steal my money and send me products I don't want.
I contacted customer service several times and each time they said "Don't worry. Trust us. We will cancel."
Liars.
DO NOT ORDER FROM THEM!
Below is a screen shot of their lies.
Dear Reed R,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
The reason I am giving this 2 stars is because they misplaced 1 item from my order and my attempts to contact them for a resolution went to no avail. Other than that, I appreciate the fast delivery but did not follow through for customer satisfaction.
Never buy from here. They're a big scam, they try to steal your money and don't want to give back. From order *******. All 4,5* reviews are fake and they will respond this review as have sent me the email about a solution..., but actually nothing.
Dear HaMy P,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have sent you the latest solution to you on 2019-12-11, could you please check the email? If you have any questions after reading the email, please reply to our email to let us know.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
My package has still not arrived 23 days after it supposedly shipped and the Custer Service rep (Autumn) refuses to do anything about it. Horrible service that doesn't take care of their customers. Won't ever get any of my business again.
Dear Alex M,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I've made two orders with few products and both orders came damaged and lowest quality on earth. They do false advertisements. A pair of "leather" shoes that were advertised with a discount from $400 to $40. This was a total scam. They were not even real leather, some soft plastic. I've thrown them in the bin. Totally RUBBISH!
Dear Matt K,
Thanks for your order and we are sorry for the inconvenience caused.
According to Banggood General Item Return Policy, if the item arrived broken, please contact us within 3 days from the delivery date and follow the procedure for the 3 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs by the email: https://www.banggood.com/es/Contact-Us_hi111
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
To get more: https://www.banggood.com/Return-policy_hl103_at528.
Thanks for your understand.
Best regards,
Banggood Team
Not one of my last few orders arrived within the estimated time because they will lie about shipping the item when in actual fact only the shipping label have been printed. It is a waste of time talking to the customer service as well. Honestly if you have a issue just bring it up with paypal, or better yet just avoid this lying company altogether
Dear ahma c,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Camera shows not installed, no connection, when watching videos. Program stopped comes up frequently and I have to restart tablet.
There is a canned message to please email customer service. 6 days ago I did twice re a problem with my tablet not functioning. Still no reply. Horrible customer service so far. FOLLOWUP: They gave me instruction to download firmware from a download site. In CHINESE! Even with translator and passwords I could not download firmware. Now they ask me to pay shipping and ship it back to them. Unreal. That would only take another 4 months to receive another from them. UNREAL! Your Order #******* (placed on Wednesday 02 December, 2015) {Their reply}: I am so sorry that this table can not be fixed on you own. Then would you like to return it back for replacement? If you do, could you please check and inform me the cheapest shipping with tracking number to Shenzhen City, Guangdong Province, China? Will you bear the shipping fee?
Dear John S.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
They provide a tracking number, but no updates on it. They keep telling me to wait for it, waited 2 months with no update. Do not recommend at all, worse online store ever encountered. I'd give NO STARs if i could
Dear a t., we apologize for this inconvenience. Could you advise your order number so we could check more information for your order? We are looking forward to your kind reply.
Best regards,
Banggood Teams
Order an item from them and it was sent with a cable missing, something that is unique to the product making it useless.
Rather than send me the missing cable which is worth about 20 they send email after email demanding pictures or videos of the item.
I'm not the only person to suffer at the hands of the (non existent) customer services complaints all over similar forums which I wish I had read before ordering.
Avoid these sharks
My order number is ******* but I don't expect to hear any more from banggood
Dear Paul b,
We are sorry for any inconvenience we caused. We already checked your reply on Banggood forum, and asked the technical staff give you a solution as soon as possible. Could you please tell us your order number, we will supervise if the customer service dealing with your case in time.We promise that we will resend the missing parts to you and give you 200 points as a compensation to show our sincerety and sorry if the situation is as you said. Banggood always put customers needs on the first place, we will rethink ourselves and try our best to improve the service.
Looking forward to your reply.
Best regards,
Banggood Team
Wish I could give them no star! The customer service seems to be helpful but all they do is copy and past pre-written transcripts. I purchased my items 3 months ago and I still don't have any shipping information available. Every time I contact their customer service they promise that my problem will be solved within 8 hours but it never happened. This website is a huge scam!
Dear Milo M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Ordered a prop and the wrong was sent, right order description but wrong item. The only way to contact anyone is with email. I sent two emails and still haven't heard back. Wished I had never seen this site, stay away if you want customer service.
Dear JP J,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
For my Order Number: ******* (Android Box) on www.banggood.in, the Beijing Exchange Station has returned the parcel multiple times after been delivered to air transport.
Now since 12-Oct-2019, the package is untraceable and when contacted the live chat customer care they promised to revert via email in 24-48 hrs. With investigations.
With several security returns at the air transport and item been bagged multiple times, I have the apprehensions now that it is broken and/or lost, and therefore is untraceable.
Can any representative from banggood.in advise here?
Dear Puneet P,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Your order is still in normal shipping, now it is in your country.
We have sent you an email on 2019.10.21 about more details, could you please check the email? If you have any question after reading the email, please reply to our email to let us know.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I submitted a negative review about defective product and it never showed up on Banggood site so Banggood's product rankings are inflated. If you buy simple items and do not mind to wait for 20+ day for delivery then it is okay site. If there is a big chance your product might have issues (electronics,...) then I would go with another vendor with stronger customer support. In my case, for example, I was advised by customer support representative to "find someone who can test your item". It has been almost two weeks and this case has not been resolved yet.
Dear Dmitri V,
We need to explain that in our help center, we have our review guideline: When you review a product, please follow these guidelines to prevent your review from being rejected or removed.
Avoid:
- Offensive or abusive language.
- Links to other stores or competitors.
- Our prices are always changing so please don't mention how much you paid.
- Questions about orders or products, payment or delivery. Please contact us or use the forums.
- Criticism of Banggood's service; keep the review focused on product attributes, post such a comment in the product forum or contact us.
- Reviews for products that have already been removed from Banggood.com.
- Reviews those are overly simple. Please be informative.
-Reviews for products you purchased more than 6 months ago.
- Any personal contact information such as e-mail address and phone numbers.
- Multiple reviews for the same item.
If the problem is complicated, it may cause a little delay and wish for your kindly understanding. Please believe that we will try our best to solve it for you. Could you please offer your order number? We will investigate and surely give you a reasonable solution.If you are not satisfied with our customer service, you can send your order number and complaint to complain@banggood.com
Best regard,
Banggood Team
Overview
Banggood has a rating of 1.9 stars from 3,251 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 803rd among Electronics sites.
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- Hong Kong, NY, China
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Business History
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we are sorry to hear you received a used unit. Could you please tell us your order number? We would like to have a check for you.
Sorry for the inconvenience caused.