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JP J.

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Total Points
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1 Review by JP

Banggood

  • Banggood

“Sends the wrong product and you can't contact a real person.”
7/14/19

Ordered a prop and the wrong was sent, right order description but wrong item. The only way to contact anyone is with email. I sent two emails and still haven't heard back. Wished I had never seen this site, stay away if you want customer service.

  • Comments (1)
  • 221K Views
Helpful  (8)
Thank you
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Katherine L. – Banggood Rep

Dear JP J,

Thank you for choosing Banggood and sorry for any inconvenience caused.

If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:

Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;

Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.

We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

JP Has Earned 8 Votes

Jp J.'s review of Banggood earned 8 Very Helpful votes

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