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Update: It is now 2 weeks since I was promised a refund for the pet beds that were cute but never delivered. I still have not received a refund. As others have advised: Avoid this company at all cost.
Banggood claims they use "priority airmail" for delivery. Twenty five days after they claimed my products were shipped, I had not received them. It was extremely difficult to use their help site because you can't just describe your problem, you have to go through a maze of qualifying question categories to get your concern addressed. Not receiving my products was not one of "the categories." I finally learned my products were "returning" to the factory, with no explanation of why they had not been delivered, and no notice there were problems with the delivery. I had ordered pet beds for my cats and dogs, which were very appealing in the pictures, but they never arrived, so I have no clue as to their quality.
I will likely have another prolonged wait for my refund with poor or lacking communication.
Why put up with this poor service when there are so many other companies who can actually deliver and communicate more effectively. I just wanted to do something nice for my pets, but now I will have to wait to see if I even get a refund at all. I should have read the reviews before using my credit card. It was an impulse to do something nice for my pets but it was not wise. I regret attempting to do business with this Chinese company.
Dear Michael M,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Michael M.'s review of Banggood earned 3 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Michael M,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We will arrange the refund for you once we received the parcel which you returned to us. You can refer to the link to get more information about the refund time: https://www.banggood.com/Search_hl71_at434
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team