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This was my first and last time ordering anything online outside of Amazon (who will refund unsatisfied customers without any scrutiny or difficulty). My product arrived and I was very disappointed in the quality of the material (Cheap fabric that smelled of chemicals). When I contacted customer service to find out the return process I was highly discouraged and told that I would be responsible for the shipping costs. Much to my dismay, the postage cost of returning an item to China costs almost as much as the dress... so now I am stuck with a dress that I will never wear. Banggood offered me to keep the dress and they will give me points... but who wants to buy anything more after seeing the crappy quality of the items! I got banged pretty good... will never, ever make this mistake again!
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Bonnie T,
We apologize for leaving an unhappy shopping experience at banggood. We are sorry to hear this news: quality of the material (Cheap fabric that smelled of chemicals). Would you please tell us your order number first? We will investigate the case again and offer you a reasonable solution after checking. Maybe this link will help you: http://www.banggood.com/help-search-k-?search=return.
And you can also contact us by this way: http://www.banggood.com/Contact-Us_hi111.
Sorry again to all the inconvenience we caused.
Hope for your kindly understanding.
Looking forward to hearing from you soon.
Best regards,
Banggood Team