When purchasing on the site they do not disclose custom fees until you go to the post office to pick it up.
As far as I am concerned don't waste your time here. You will end up paying way more than the item is worth.
I was told if I refuse the package it will take 1 month or more for the refund.
Absolutely disgraceful customer service!

Their promo codes dont work. It's a scam. They made me put in my card to complete the order, even though I had a promo code, and then they charged the card instead of using the code at all. Then they offered that I could mail my package all the way back to them, receive a refund when they receive it, and re-order the item using this same faulty "promo" code.

How insensitive to scam someone who is already scraping along the bottom. I'm literally $5000 in debt, and I'm investing in a few new clothing items to improve my networking/job search results. And what does my supposed friend ASOS do? They STEAL $50 from me!

Please do not shop at this website. They need to go out of business as FAST as possible because every second their up another honest, low income person gets RIPPED OFF.:(

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This is the worst online store experience I had ever had when I went to check out I made sure it was free shipping and no added duties. However, when picking it up from the post office I was charged $150 for duties. I only purchased 3 items from them and ended up paying almost $300 I am absolutely outraged and will never shop here again. When I tried to contact ASOS about this they were absolutely no help. Do not buy from them unless you don't care about your money.

I have used ASOS on a number of occasions because they carry some good brands and they offer tall clothing, which can be difficult to find for women. However, their customer service is absolutely awful. I've had to use their chat boxes twice now and they are not helpful, and their service reps keep disconnecting during the time they investigate the issue. Fool me once, shame on you. Fool me twice, shame on me. I won't be shopping there any more.

Do not order from this company. Do not be deceived by their incredible prices, styles and collaboration with YouTube beauty / style gurus. I order a pair of shoes from this site and it did not match the picture at all. The shoes did not have the same shape or color as advertised on the site. They provide you a label with 8 different reasons to indicate for a refund and because this is provided in my order, I am assuming that refunds to the site occur regularly and this allows them to process them faster. However, when I checked how much I would cost me to refund the shoes at my post office, the price was four times what I paid for the shoes itself. There is no contact information or customer service on the website to make inquires. Keep your money and buy things from other places. You have been warned.

Nightmarish experience with making returns using collections. The instructions on their website led to only one of the parcels being collected. ASOS and the courier company they're partnered with gave updated unclear instructions which took a long time to figure out. Speaking to their customer support took it nowhere. The second time, the courier didn't turn up. I've been stuck with several parcels occupying the lounge for weeks now.
Never again. Dangerous, untrustworthy company.

I have used the company for a number of years and recommended them to friends... then it began. First order of 2016, didn't arrive, it took another three weeks for the refund to be made. Live Chat was polite but useless. I have a 24 hour concierge service in my building, and all packages have to be signed for... but ASOS didn't bother to say it was THEIR issue. Of course since the items were all sale items, nothing could be resent, except a pair of shoes in the wrong color. I gave up complaining and thought I will try again before my vacation. All sale items and once again... nothing. I contacted them and the same performance. This means two orders this year alone, nothing has been delivered.

Don't be fooled by free delivery... just be happy if you get ANY delivery.

I placed an order 3 weeks ago with ASOS. Yesterday, I got an email saying my order was cancelled without any further explanation. I contacted the customer service via chat and was told I needed to reorder. Absolutely no effort was made by ASOS to rectify the situation and it is still very unclear why my order was cancelled in the first play. I never requested a cancellation. I am extremely disappointed and frustrated by the complete lack of assistance I received from the customer representatives. Now some of the clothes I had ordered are out of stock and I still haven't received my money back.

I have ordered 2 dresses and 2 pairs of shoes from Asos. The first dress has a terrible chemical smell & I cannot hang it inside my home. After 5 days outside it still smells. I contacted Asos and they have not responded. I am forced to pay for return shipping to return a FAULTY clothing item at the tune of $22. Both pairs of shoes are fine if you like cheap plastic shoes. The second dress appears white in the photos but when it arrived it has a pink & green sheen to the sequins & I look like a 5 year old in it. No woman over the age of 12 would want to wear it. In order to return it, I am (again) having to pay $22 for return shipping. There is no where on their site that they allow for customer reviews of their products in order to forewarn other potential buyers - clearly deliberate on their part. Asos gets a big fat fail from me & I will not be making a purchase from them ever again.

I received the order with 2 wrong sizes of a footwear. I ordered slides size 9 and received size 8; Also I ordered 6.5 size sneakers that I found in women's section and received the same model of sneakers but for men so men's 6.5 size is quite big. I contacted the customer support and they refuse to pay for their mistake, they just said I need to return the items and since I am an international customer they don't offer free return from my location. So it does not make sense to pay shipping cost which is very expensive. The worst service! Just stay away!

I was guaranteed my items would arrive on August 4th and they arrived today - past the wedding that I was trying to find a dress for. Like all of the other reviews... I contacted customer service and was given the same BS explanation with a 10% discount that expires in one month. First of all, when you lose a long time customers trust it is going to take me over a month to want to shop with you again.
I finally received my order and it was the. Wrong. Freaking. Dress. I emailed again asking for better compensation then a lousy 10%. They said that is the best they can do. They said they will ship another dress if one is available (although online it says it isn't). Super disappointing experience. Work on your customer service and satisfaction and show some loyalty to your customers. I mean, we are the reason you are still in business.

Terrible experience with ASOS. They owe me $300 in refunds. I returned their package from the post office bc they lied to me saying the shipping is free. Post office asked me to pay almost $150 for shipping. It is more than a month that im chasing them to refund my money and they keep lying to me by saying the package hasn't arrived their warehouse. This company is very, very dishonest. I will take legal action against them and I will write reviews every where to let their customers know. Shame on you ASOS..

Do not get fooled by the "Free shipping" mention! That company does not pay for shipping and let you handle it at the Post Office. Well-known as the clerk immediately apologized for the wrong-doing of the company when she saw the package. There are better places to spend your money at.
Obviously laughable customer service on top of that.
STAY AWAY!

Ordered some items to be sent internationally and annoying ASOS does not include all custom charges in their costs. They even decided to split one of my larger orders into two parcels which then incurred two import charges, even though they assured me that one order regardless of how many parcels will incur only one import charge. I contacted ASOS re this and was told to chase customs even though this happened because they decided to put it into two parcels. Regardless, they were the ones that submitted the documentation to customs so in my opinion they should be the ones calling customs and going through that headache.

Another annoyance is that the payment of these fees delayed the shipment. Luckily, I was in country and received the email but this may not be the case for others.

The fact that there are additional hidden fees is not acceptable for such a large company. I frequently shop online with majority of purchases being sent from overseas and have not experienced this before.

If I could put a 0 star I would! There's absolutely no one to contact for customer service. They don't reply to emails or social media messages. I have tried to contact asos multiple times but have yet to receive a response. I have ordered 3 separate orders all over $75.00 to Canada to only be informed by my shipping courier that ASOS company put a COD amount of $33.86 on each order (x3 = $101.58) EXTRA that I'm suppose to pay to ASOS before I'm even able to pick up my parcels at the post office! I will never ever ever buy from this company again and I hope if you're from Canada please don't waste your time or hard earned money on this company!