Sends item to wrong address then says 'tough' reorder if you want. Nothing they can do to sort their issue. Then says item won't be delivered for another week and won't send 1st class as the delivery date is stated on the 2nd order, ignoring the fact the package should already be with me.

Unbelievable.

2 orders, 1st order shoes fall apart and cut feet- crap quality
2nd order sent to wrong address even though I confirmed address during order.
No more.

I used to religiously buy from ASOS whenever payday arrives but their store has really gone downhill. The products are marked up really high (for the outsider brands) compared to boutique prices. It's always a hit and miss for me for the clothes because some of the products do not reflect the images online. I've gotten my orders mixed up twice with them but thank god for free returns. Also sometimes, they gave me the wrong tracking number and I have to call my local post office to get the right tracking number. All in all, I wouldn't shop with them again. Their customer service, free shipping and returns are okay but it doesn't make up for the overly inflated prices and all the hassle.

Very poor service quality... I'm talking all day about a delayed delivery! They have lied to me about 3 times that my order will be delivered to me by end of 08/02, make me remained all day at home... not giving me the chance for a plan B... they insisted that have to wait till 00:01 in order to claim that my ordered is delayed... and now they informed me that i have to wait till 19/02... they do not care at all for customers...

My packages havent been recieved and everytime i email them they keep telling me to go check the postal office? Why did i put an address if its not going to be sent to my house? Also, when i went to the postal office they said that they havent recieved anything.
This is definitely the last time i ever order from ASOS. Ps if ur from the middle east dont even think about ordering from them because that's what will happen.
Worst customer service and worst online web

I've made an order that has the wrong address on it, I found it 2 hours later when the order was made.

I immediately contact their customer service and Mark the person who represents ASOS as customer service told me nothing he can do at all, I just have to deal with it.

I explained my situation to him that the address is in another city and it's impossible for me to fly there and find my parcel, and Mark refused to provide any help.

So it pretty much means that I can only lose my order and my money, too bad!

Wow, I hope you will never put a wrong address on any of your orders in your life Mark, thank you for being so helpful!

Awful experience with ASOS! I have placed an order on Jan 12 that meant to be delivered on Jan 20. The tracking was not showing any details and I've contacted the ASOS support twice - on Jan 20 and Jan 21. Both times I was told everything should be ok and I need to wait.
Today (Jan 24) I've checked myself with the delivery service and they've told me they indeed haven't even received my package! So ASOS didn't even check the status even though I've contacted them twice! Now after this awful experience they not even willing to provide any help despite making such a mistake on their side. They won't even agree to re-send the package with express delivery even though it was clearly the problem on their side and I should've received my package 5 days ago. Outrageous!

Not only did it take two weeks to get my item, I was sent the wrong item and refunded much less than I paid for it! So basically I had to pay for their mistake and have no recourse! I will never buy from them again!

I've placed 2 orders with them and the first one didn't get shipped in over 2 weeks and the second still hasn't been shipped in over 3 weeks. They're blaming the pandemic for the delays but every other retailer I've ordered from has had no issues with shipping. Avoid this company at all cost.

I've spent hundreds of dollars on ASOS and I will never shop there again. Whether it be their hoodies that seem to lose their quality after the first wash, shoes where the sole literally comes out after a few uses, or jeans and shorts that are a bad material and fit awkwardly... the list goes on. I can only pray that fast fashion sites such as ASOS die at some point in the near future.

If you want cheap, good quality, you MUST check out Uniqlo instead. I don't have a bad thing to say about that brand in terms of quality and affordability.

I have shopped online from multiple different websites and ASOS has by far been the biggest disappointment to deal with.

I ordered a t-shirt on december tenth and get an email saying that it has been sent out a few days after.

It is now January 8th and still no package. They told me that it would arrive before or on the 8th and at first I thought to myself that there is no way it would take over 20 days after my order to arrive, but I was wrong.

They provided no tracking number which makes it impossible to know where the f*** my package is.

Now all I can hope for is to wait another few days to receive the package, or get a refund. The worst part is that they wont even reply to my emails.

As good as their clothes seem, it is not worth the hassle to deal with this company.

Will not shop here again.

HORRIBLE experience. They sent me the wrong size. I sent the item back and had to pay for shipping + custom duty both ways and NEVER got refunded for ANYTHING. I've been sending them emails explaining my situation and asking for a refund and attaching my receipts. I got a couple of polite replies that they would... consider it. I guess they decided NOT to compensate for the wrong item or my expenses around shipping. Wow, how can a company of this size conduct themselves in this manner and still have customers. Please be aware you might be next. Never again will I buy anything from them and I tell everyone I know. Shame on them. I long for a more honest and accountable world.

Ordered a few dresses. Poor quality and none fit. Sent back via UPS label from ASOS. 4 wks no refund. No phone number to call. Chatting with clueless customer service reps wasted 4 hrs with no results!

My experience has been really disappointing. I was charged high cost for customs whereas it is mentioned on website that orders below $150 cad will be free of custom charges And customer service was unable to help me and kept telling me to contact local customs office and find out why I was charged when they should have directly contacted their courier provider and helped me out. I had Very bad experience and will make that I do not recommend ASOS to anyone and also make them aware of what happened to me.