Kim s.

I don't know why I didn't learn. I ordered items at Christmas and they took forever to ship. And when you contact customer service the give you a canned answer to just keep waiting. I recently ordered again and my shipped package hasn't moved in two weeks it's obviously lost, and they are of no help. I just filed a claim with PayPal to get my money back. Do not order from them online.

I have been a suscriber for over a year. My December box has still not arrived. Their customer service is no help. When you ask on instagram you get a generic response but no explanation for why so many people have not received what they paid for. They also overcharged me and keep asking for proof. Well if you look at my account you can see you charged me 23.00 instead of 21.00. I cancelled and wil be switching to birchbox.

The shoes I bought smelled so bad. Like moth balls. I could not get rid of the smell. Had to throw them away.

I ordered items 11/29 they still have not arrived. They use some low cost shipping company. The tracking is awful my package has been "awaiting arrival at usps" for a week. Dont order from them. There customer service is not helpful badly written reponses from obvious non English speakers. Then they had the nerve to ask for a 5 star rating lol. Finally received items. Shirt ripped first time I wore it. The chain on the boots busted as I was putting them on. Poor quality.

My package has not arrived it was shipped 2 weeks ago. Since they do not use tracking they can't even tell me where it is. When you email customer service they tell you to wait another week. What online company ships without tracking?

I never received my order after 3 weeks. They said they shipped it but they ship from overseas with no tracking number. Who does that? They did refund my money.