ASOS UK

Just received my order, item turned up without its belt. I order here because things are normally on point. Now the item in question is out of stock, so will start looking elsewhere to shop as I don't like the backward and forwards of returning items.

Terrible.
3 weeks and still waiting for my order!

Every day, I chatted with someone different, all giving me rubbish excuses and that the package will be sent soon, soon after a supposed 'IT' issue, as well as another saying it's an issue with the carrier.
It's been a week and told the same; that their specialist team will contact me - what a lie.

If they cared, surely someone could go and get the clothes I ordered, put them in a bag/envelope and send them.

We won't be using them again!

Update: tried to get a refund, as Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place it and doesn't end until 14 days have passed from the day your goods were delivered to you, but they wouldn't even do that.

Disgusted

Bought a bikini from ASOS - had to buy the top and bottoms separately as this was the only option. Quality very poor and the first time I wore it the bikini top broke - wire poking through the fabric into my chest. I had already worn it so unable to return. I contacted ASOS who agreed to refund the top but not the bottoms as "they are not a set"?! The bottoms are now unwearable as they don't match anything else I own, and the thing that frustrates me the most is the inability to speak to a rational person who understands that this stance is ridiculous. I will never be shopping with ASOS again. I've never encountered such frustrating and deliberately obstructive customer service.

I purchased the Asos Premier service on 26/09/2022, the main feature of which is next-day delivery.
On 12/10/2022 my account was blocked for no reason.
I have contacted Asos many times about this problem but they are unable to resolve it.
On 14-10-2022, I received an email stating that my account was active, but this was not true, so I could not log in and use the service.
In addition, on several occasions, Asos did not deliver my orders the next day and I only received them 3 days later.
As Asos is unable to resolve the account issue and prevents me from using the service I have purchased, I requested to cancel my Premier subscription and issue a refund, but Asos just ignores customers.
Customer service is extremely useless and unprofessional, and the management is disreputable- they do not care at all about the poor and scammed customers.

Warning parcels are not leaving asos. Orders not being received, refunds refused, poor customer service. On twitter on the news a man was saying how much debt asos are in. I think they're going onto liquidation soon. Do not order unless you want to risk never receiving your order and not getting a refund. They put all the blame on evri but evri are not even receiving orders from asos warehouse. Beware scammers! I still havnt received my order and everytime you get through to a foreign sustainer service operator they keep telling you to wait 2 more days baring in mind you have only 30 days from when you ordered to get your money back. Absolutely disgusting they would steal from people in this financial climate. Also all customer service emails even to the director just bounce right back. Asos are in trouble, order at your own peril

I tried to buy a pair of shoes through their website using my One4All gift card. I was unable to and they blamed One4All for this. Messaged Taylor, who advised to buy a voucher through the ASOS website with my One4All card. When I tried to do that, they rejected the order and blocked my account (I have all the chats saved to prove this). Contacted their chat service 7 times over 4 days. Messaged Taylor, Leanne, Aaquib and some other people. Leanne was by far the rudest of all. People kept logging out while "looking for a solution". No actual solutions offered, no manager available, no one to contact. I called head office, spoke to the receptionist, apparently they are not allowed to give any names, or emails, or contact details for any of their staff, and advised to "keep trying the chat". Wow, I mean, can a service be more inaccessible than this? I genuinely think this is a SCAM service and I advise people to stay well away from it.

Terrible store, blocked and did not return the money.

Order No. ******* 04/26/2023.

They returned part of the order to them, but they simply blocked and did not return my money.

They don't care about their customers, saying that they can't solve the problem they created themselves.

Never mess with them - they are not adequate.

Is it possible to unilaterally so unscrupulously?

I am shocked what has happened to this company! Last week they ran a promo of 50%off, I entered the code, and the discount was reflected in my cart, however when I began entering the payment info, the price changed. Needless to say, this occurred multiple times. I chatted with a rep by the name of MariaJennell who claimed I was lying that Asos never ran a 50% off promo. She was claiming this despite me having a screenshot of my browser history which captured the code, she claimed never existed. I asked for a manager 8 times, and she refused to transfer me to one. Since that time I have chatted 4 times, and advised I wanted to file a complaint, each time I have been told that my complaint has been escalated and I would be contacted in 72 hours. Needless, to say that time frame has passed, no one has contacted me nor responded to my many emails. The service is appalling!

Worst online shopping experience ever! Made a purchase where their display stated the product comes in "2-pack". Received only one. Contacted them, asked them to either send the remaining pack or refund pro-rata. They changed their display from 2-pack back to 1, and then tell me they are correct and it was me that has made a mistake/mixed-up. Not sure if this action is legal. Unethical for sure. They even sent me trustpilot review link and tell me to leave a review if unhappy. Beware of this unethical online distributor.

Attachments: screenshots of my order details taken on (1) May 14,2020. This screenshot shows 2-pack clearly; and (2) May 16,2020 (where ASOS changed the display after I contacted them).

Stay far away from this company, I brought a pair of shoes for my son but didn't receive them I contacted their support was told I would be refunded and then they sent me a email refusing to refund me this company is a big scam so I'd suggest staying as far away as possible from it

I ordered the items on next day deliver on a Sunday and I am still waiting on a Thursday, Customer service just tell you to wait and they don't know where the order is.

AVOID this company, they simply do not care.

My order was destroyed before being delivered. I have no idea why Asos and Skynet would do such a thing. I'm struggling to get a hold of anyone from this company. Absolute scam

Since writing my last review regarding Asos, I have contacted the consumer programme Watchdog regarding my complaint. I suggest others do the same as it might have more of an impact and Asos might realise they cannot treat their customers this way, after all we are paying good money for them to provide a service, which they are clearly failing in doing. They are an absolute disgrace!
I have taken my complaint regarding their couriers to the Retail Ombudsman, how can a company of this magnitude think it is acceptable for their couriers to leave a customers order in the street unattended and not even post a card through their letterbox, if it happened once I'd be annoyed, but accept this, but this has happened numerous times. They are quick to take customers money but not so quick to deal with complaints!

I accidentally left out an underscored from the email address the voucher was to be sent to. I contacted them the next day (by live chat) and explained and was told it would be sorted. After a week I re contacted them - had to go the same info and was told it would be sorted. Still nothing! I tried to reach out to the email address I had wrongly entered and it would not accept an email - making me believe the voucher was never delivered. Long story short - I finally received my refund after 9 weeks and many, many, forms of contact - email, live chat and customer service - which I was charged a rate per minute. So please be aware.

I have tried to communicate with customer care service but none of the employees were helpful. Especially Priya from ASOS Customer Care. I made 3 orders from your site one 125 pounds, one 87 pounds and one 93 pounds. The 2 orders came smoothly to my nearest post office but the one that was supposed to come on 8th of October never came. I told that to the customer service and they put me into a set of actions like it was my fault. This is unacceptable from a site like ASOS to have this kind of treatment to the clients. That was my last time ordering from your site because of that incident. I am very frustrated from how they treat their clients. The delivery is over 12 days delay and I get no response from their customer service.