- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Worst online shopping experience ever! Made a purchase where their display stated the product comes in "2-pack". Received only one. Contacted them, asked them to either send the remaining pack or refund pro-rata. They changed their display from 2-pack back to 1, and then tell me they are correct and it was me that has made a mistake/mixed-up. Not sure if this action is legal. Unethical for sure. They even sent me trustpilot review link and tell me to leave a review if unhappy. Beware of this unethical online distributor.
Attachments: screenshots of my order details taken on (1) May 14,2020. This screenshot shows 2-pack clearly; and (2) May 16,2020 (where ASOS changed the display after I contacted them).
Tip for consumers:
ASOS is an unethical company. They ignore and hide their own mistakes. They blame customers when in fact it was their own faults. ASOS rather harm their own reputation than to honour their own mistakes. In my case, it was only concerning a pro-rata refund of about 10GBP (equivalent to about 100HKD).
Worst online shopping experience ever! Made a purchase where their display stated the product comes in "2-pack". Received only one. Contacted them, asked them to either send the remaining pack or refund pro-rata. They changed their display from 2-pack back to 1, and then tell me they are correct and it was me that has made a mistake/mixed-up. Not sure if this action is legal. Unethical for sure. They even sent me trustpilot review link and tell me to leave a review if unhappy. Beware of this unethical online distributor. Attachments: screenshots of my order details taken on (1) May 14,2020. This screenshot shows the 2-pack info clearly; and (2) May 16,2020 (where ASOS changed the display after I contacted them).
Tip for consumers:
ASOS is an unethical company. They ignore and hide their own mistakes. They blame customers when in fact it was their own faults. ASOS rather harm their own reputation than to honour their own mistakes. In my case, it was only concerning a pro-rata refund of about 10GBP (equivalent to about 100HKD).
Connie L.'s review of ASOS UK earned 2 Very Helpful votes
Connie hasn’t received any thanks yous.
Connie doesn’t have any fans yet.
Connie isn’t following anybody yet.
Empty.
