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2 Reviews by Dalia

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Asos.co.uk

Asos.co.uk

12/26/18

Do yourself a favour and do not order from this website. It used to be much better a couple years ago. The customer service policies are very stict and unfair to customers. They truly send you defaulted items and if you don't receive the item, they tell you to check with your neighbours and they just don't do anything about it.

ASOS

ASOS

12/26/18

I have so many horror stories that I have been through with this shop. From not sending my orders to sending faulty items every single time to sending me items that are not exactly as they appear in the pictures. Not to mention their customer service is by far the worst experience ever. They never will satisfy a customer even when they are at fault. I've been dealing with so many different issues and every single time, they have excuses without reason and they always send the same response when you contact them. For example, I contacted them about an order I didn't receive which was 4 weeks past the date, when I contacted them they told me my order was sitting in the warehouse still so they refunded me my order and returned the products back in stock and sold my items again to other customers and now the items were sold out. The last item I received was slightly different from the picture but they won't do anything about it. Do yourself a favour and order from other sites. There's plenty

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