ASOS UK

I liked asos, I ma their costumer more than 3 years but lately (half year) their
Services are so bad
Their order process is one week after you put order, delivery too late or even never come.
But what happen now is too much.
I made order for one couple as a gift, I made budget for every one to have the same value of gift... after one week asos sent me email "order dispatched" and
After that another email came with "we sorry one of the items is missing, out of stock"
Are they serious? Why didn't let me know and ask me if I still want the order?
Its holiday season they should know it will be gift specially if the delivery address is not mine
Anyway even if not they should first contact me and then dispatch it

I am done with asos bn

I have tried to communicate with customer care service but none of the employees were helpful. Especially Priya from ASOS Customer Care. I made 3 orders from your site one 125 pounds, one 87 pounds and one 93 pounds. The 2 orders came smoothly to my nearest post office but the one that was supposed to come on 8th of October never came. I told that to the customer service and they put me into a set of actions like it was my fault. This is unacceptable from a site like ASOS to have this kind of treatment to the clients. That was my last time ordering from your site because of that incident. I am very frustrated from how they treat their clients. The delivery is over 12 days delay and I get no response from their customer service.

I as going on a sailing trip and so i bought a bunch of stuff from swimsuits, sandals and dresses bec i gave birth and nothing from my old stuff is my size.
I chose next day delivery, and paid extra for this service. Just to make sure i get everything in time, in case they don't fit well.
This was june 1st. Not its june23, i didnt receive anything, the shipping website states that the order is on the way back to ASOS.
When i contacted ASOS, they had no answers, no help, and basically they told me theres nothing they can do and that i have to wait for a whole month until they receive the things and check it and then i get a refund if the package is returned safely. This is a joke! I pay money, expecting a service and this is the way I get treated.
I would imagine, after totally $#*!in up my trip. To either refund me instantly, to offer to send them back ASAP. Anything,
Its been almost a month now, and nothing... nothing from this horrible company. Such a rip off!

I LOVE ASOS. I love every bit about this brand, their collections for men are always so classy and trendy even from time to time they have launched very bold designs but it doesn't mind and instead it adds more fun; another point i'd like to mention is the fibers they used for their garments, which are very high quality and comfortable; due to that the price is a bit higer as well but buy less choose it well and make it classy!

This is the second order I have waited days for. I pay for premiere delivery which is supposed to be next day delivery however I am now into the second d day of waiting for a delivery even though I pay for next day delivery.
I have tried customer service which is automated and they stated I would receive my delivery next day which I haven't. It is so frustrating when you cannot actually speak to someone to sort the problem out.
After 10 years of shopping with asos I have now had enough and will not be ordering from them again

Although I've been shopping with asos for a very long time they have recently come up with some strange international shipping idea and instead of receiving my order after 10 days I got it after a month. I have never received any reply to my complaint. *******@asos.co.uk address exists only in theory, in practice the messages get returned as undeliverable. I don't think I will be coming back.
Reasonalbe quality clothing at reasonable prices.

I needed an after 5 maternity dress and was not happy with the selections at MM. So I started searching some sites. I came across ASOS and was worried because it's another overseas vendor and that makes me nervous. I was showing the picture of the dress to a co-worker who said that she shops at the regular online stores and she had success and said the only thing I needed to be be sure of is the sizing and that there are warehouses in the US. I went over for a few days in my head and decided to order - and held my breath...
The dress arrived and I held my breath some more as I opened the package and put it on. I was in shock. It looked amazing. No hanging threads, the stitching was good and the dress fit perfectly.
I don't usually take risks with my clothes, but I guess having someone I know who had a good experience inspired me a little bit.

Got refund of £0.60 for a £54 jacket. No customer service phone number to talk to. Chat is useless. Never using asos again

Accurate, quick, quality service and support. Very easy process to order and have good shipped. Thank you. I will buy more.

I PURCHASED SOCKS AND PAIR OF SHOES THESE SHOES WRECKED MY FEET I CANNOT WALK FROM BLISTERS. THEY NEVER HELPED AND THEY DON'T REALLY CARE ABOUT CUSTOMERS. I HAVE REPORTED THEM TO CONSUMER AFFAIRS AND AFTERPAY PAYMENTS. VERY BAD SERVICE. DON'T BE THEIR VICTIM IF YOU HAVE A PROBLEM THEY WILL NOT HELP. SOME PEOPLE WERE LUCKY HAD NO ISSUES BUT WHEN YOU DO HAVE AN ISSUE THEY WILL NOT WANT TO KNOW YOU. GARBAGE SERVICE.
I WILL SEEK EVERY WEBSITE ADVERTISES THEIR NAME AND I WILL PLACE THE FEED BACK ON IT.