ASOS UK

I ordered the items on next day deliver on a Sunday and I am still waiting on a Thursday, Customer service just tell you to wait and they don't know where the order is.

AVOID this company, they simply do not care.

I have been shopping at ASOS for more than 3 years and I can honestly say that I am very satisfied with their overall service. I'll be honest, if you're looking for quality branded clothing, keep away! But having said that, the items I have purchased have always been of decent quality and arrived quickly. The returns policy is also very easy to use and understand.

I have bought a variety of items, including flat shoes, dresses, and earrings and they have all been of satisfactory and affordable, and are still in okay condition even after several years.

My order was destroyed before being delivered. I have no idea why Asos and Skynet would do such a thing. I'm struggling to get a hold of anyone from this company. Absolute scam

Why they offer a lot on the website as discounts, and them you click happy your size and them the disappointing part, Just availble XXXXXXXL or XXXXXSSSSS
That make you nuts. As your expectation was positive as you see all the stuff, after a while you ended buying just something that was not that your desire on the page.
Honestly they should remove items by the filters, so if i made a search example SIZE M. Why they should still appear on results stuff XXXXXL? No sense.

Terrible store, blocked and did not return the money.

Order No. ******* 04/26/2023.

They returned part of the order to them, but they simply blocked and did not return my money.

They don't care about their customers, saying that they can't solve the problem they created themselves.

Never mess with them - they are not adequate.

Is it possible to unilaterally so unscrupulously?

Le site web est très convivial, il est facile de commander et de payer, ce qui est un énorme avantage pour moi, car je n'aime pas faire les magasins et je trouve plus facile de commander en ligne.

Got refund of £0.60 for a £54 jacket. No customer service phone number to talk to. Chat is useless. Never using asos again

Я ОБОЖАЮ ASOS. Мне нравится все в этой марке, их коллекции для мужчин всегда такие стильные и модные, даже время от времени они выпускают очень смелые дизайны, но это не мешает, а наоборот, добавляет больше веселья; еще один момент, который я хотел бы отметить, это волокна, которые они используют для своей одежды, которые очень качественные и удобные; из-за этого и цена немного выше, но покупайте меньше, выбирайте хорошо и делайте это стильно!

Accurate, quick, quality service and support. Very easy process to order and have good shipped. Thank you. I will buy more.

This is the second order I have waited days for. I pay for premiere delivery which is supposed to be next day delivery however I am now into the second d day of waiting for a delivery even though I pay for next day delivery.
I have tried customer service which is automated and they stated I would receive my delivery next day which I haven't. It is so frustrating when you cannot actually speak to someone to sort the problem out.
After 10 years of shopping with asos I have now had enough and will not be ordering from them again

One word to describe asos will be (Terrible).

Shopped here since 2002. Been a super loyal customer I make regular purchases for myself, family and friends so I DO keep most of those orders (my card statement is proof of that) I spend a lot.

But Lately they've been sending a lot of damaged goods without checking them I've even had things missing from the order with parcels arriving open which I always make note when returning those orders as to reason why I am returning it and contact live chat.

Anyway now.

They have Blocked my account even with active orders so I went onto live chat to see what's going on and I'm being told it's due to security reasons! Without actually telling me what those security reasons are.

Breach of GDPR playing with customers sensitive data and not notifying the customer of any reasons as to why they have been blocked.

Asos do not look at the long term history only recent so if you make a couple of returns in a row even if you spend hundreds they will just block you. Disgusting company got rich off loyal customers like myself and then go and show thanks in this way.

Furthermore seems they pay trust pilot a lot of money to keep negative reviews removed. I have provided multiple proof of my review yet no response from trust pilot team they keep removing it. Fake platform do not trust the reviews on there.

I cannot wait for the day Asos go into administration and fyi that wont be long as they are reporting huge losses after the way they have been treating customers it's no wonder. So be careful it can be extremely difficult getting your money back if this happens unless you use a credit card and make a chargeback claim.

Good riddance ASOS I'll take my money elsewhere plenty of better stores online these days.

Tip for consumers:
Advise not to shop here because incase you need to return anything they will end up blocking your account with no refund.'infact many have had missing orders and have been declined a refund even when asos did not deliver. Trust pilot reviews are fake and asos pay the platform.

I LOVE ASOS. I love every bit about this brand, their collections for men are always so classy and trendy even from time to time they have launched very bold designs but it doesn't mind and instead it adds more fun; another point i'd like to mention is the fibers they used for their garments, which are very high quality and comfortable; due to that the price is a bit higer as well but buy less choose it well and make it classy!

Terrible.
3 weeks and still waiting for my order!

Every day, I chatted with someone different, all giving me rubbish excuses and that the package will be sent soon, soon after a supposed 'IT' issue, as well as another saying it's an issue with the carrier.
It's been a week and told the same; that their specialist team will contact me - what a lie.

If they cared, surely someone could go and get the clothes I ordered, put them in a bag/envelope and send them.

We won't be using them again!

Update: tried to get a refund, as Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place it and doesn't end until 14 days have passed from the day your goods were delivered to you, but they wouldn't even do that.

Disgusted

Warning parcels are not leaving asos. Orders not being received, refunds refused, poor customer service. On twitter on the news a man was saying how much debt asos are in. I think they're going onto liquidation soon. Do not order unless you want to risk never receiving your order and not getting a refund. They put all the blame on evri but evri are not even receiving orders from asos warehouse. Beware scammers! I still havnt received my order and everytime you get through to a foreign sustainer service operator they keep telling you to wait 2 more days baring in mind you have only 30 days from when you ordered to get your money back. Absolutely disgusting they would steal from people in this financial climate. Also all customer service emails even to the director just bounce right back. Asos are in trouble, order at your own peril

Just received my order, item turned up without its belt. I order here because things are normally on point. Now the item in question is out of stock, so will start looking elsewhere to shop as I don't like the backward and forwards of returning items.

Bought a bikini from ASOS - had to buy the top and bottoms separately as this was the only option. Quality very poor and the first time I wore it the bikini top broke - wire poking through the fabric into my chest. I had already worn it so unable to return. I contacted ASOS who agreed to refund the top but not the bottoms as "they are not a set"?! The bottoms are now unwearable as they don't match anything else I own, and the thing that frustrates me the most is the inability to speak to a rational person who understands that this stance is ridiculous. I will never be shopping with ASOS again. I've never encountered such frustrating and deliberately obstructive customer service.

I purchased the Asos Premier service on 26/09/2022, the main feature of which is next-day delivery.
On 12/10/2022 my account was blocked for no reason.
I have contacted Asos many times about this problem but they are unable to resolve it.
On 14-10-2022, I received an email stating that my account was active, but this was not true, so I could not log in and use the service.
In addition, on several occasions, Asos did not deliver my orders the next day and I only received them 3 days later.
As Asos is unable to resolve the account issue and prevents me from using the service I have purchased, I requested to cancel my Premier subscription and issue a refund, but Asos just ignores customers.
Customer service is extremely useless and unprofessional, and the management is disreputable- they do not care at all about the poor and scammed customers.

I love the idea of trying clothes at home, on my own, and with asos it was nice that you could send an item back to exchange it for a different size. I was surprised to see this is not available anymore...

I am shocked what has happened to this company! Last week they ran a promo of 50%off, I entered the code, and the discount was reflected in my cart, however when I began entering the payment info, the price changed. Needless to say, this occurred multiple times. I chatted with a rep by the name of MariaJennell who claimed I was lying that Asos never ran a 50% off promo. She was claiming this despite me having a screenshot of my browser history which captured the code, she claimed never existed. I asked for a manager 8 times, and she refused to transfer me to one. Since that time I have chatted 4 times, and advised I wanted to file a complaint, each time I have been told that my complaint has been escalated and I would be contacted in 72 hours. Needless, to say that time frame has passed, no one has contacted me nor responded to my many emails. The service is appalling!

Stay far away from this company, I brought a pair of shoes for my son but didn't receive them I contacted their support was told I would be refunded and then they sent me a email refusing to refund me this company is a big scam so I'd suggest staying as far away as possible from it

Worst online shopping experience ever! Made a purchase where their display stated the product comes in "2-pack". Received only one. Contacted them, asked them to either send the remaining pack or refund pro-rata. They changed their display from 2-pack back to 1, and then tell me they are correct and it was me that has made a mistake/mixed-up. Not sure if this action is legal. Unethical for sure. They even sent me trustpilot review link and tell me to leave a review if unhappy. Beware of this unethical online distributor.

Attachments: screenshots of my order details taken on (1) May 14,2020. This screenshot shows 2-pack clearly; and (2) May 16,2020 (where ASOS changed the display after I contacted them).

It has to contact with them only chat and it takes so long and always lost connection and only one order and ask them for help and not fully refund

I PURCHASED SOCKS AND PAIR OF SHOES THESE SHOES WRECKED MY FEET I CANNOT WALK FROM BLISTERS. THEY NEVER HELPED AND THEY DON'T REALLY CARE ABOUT CUSTOMERS. I HAVE REPORTED THEM TO CONSUMER AFFAIRS AND AFTERPAY PAYMENTS. VERY BAD SERVICE. DON'T BE THEIR VICTIM IF YOU HAVE A PROBLEM THEY WILL NOT HELP. SOME PEOPLE WERE LUCKY HAD NO ISSUES BUT WHEN YOU DO HAVE AN ISSUE THEY WILL NOT WANT TO KNOW YOU. GARBAGE SERVICE.
I WILL SEEK EVERY WEBSITE ADVERTISES THEIR NAME AND I WILL PLACE THE FEED BACK ON IT.