I suggest everyone to stay away from this website because of the following:
Their '' buyer protection '' system is a joke.
If the seller sends you a diffrent item, not the amount you ordered or an empty package then you get only dissatisfying solutions like the following:
Option 1: 25% - 60% refund or sending the items back
Option 2: no refund or full refund / refund based on missing goods if you get official ( damage ) reports from the post office ( which is almost impossible to get )
They always favor their ( scamming ) sellers, if the seller says that the item you received isn't theirs then aliexpress will always give you option 2 which gives me a feeling that they prefer their sellers far more over their customers.
If you receive a empty package or not the amount you ordered and the seller doesn't agree with your complaint then they just have to make a weigh video about the product and aliexpress will favor them even if you can show them that the package you received weights excactly as much as the package information says!
After I opened about 10 disputes over a total of 150 orders they also terminated my account and then you can't open anymore disputes so you lose your money 100%...
There are also many many others which got their accounts terminated as well for '' violating the buyer protection program '' even tho their disputes where valid.
Aliexpress will just ban you and take all the money from the remaining not delivered / not as described orders if you open to much disputes it seems, even if your disputes are valid!!
That all being said: don't think you have actually a good buyer protection at this site.
- They prefer their ( scamming ) sellers whenever is possible
- They ban your account whenever they want so you lose all your money from not received or not as decribed items
- There customer support are robots or something
If you want to shop chinese items, DON'T buy it from aliexpress; NEVER
They can steal all your money and will do that whenever they feel like they want to.
There are a lot better chinese online webshops which have a decent buyer protection program and often support PayPal.