We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

Johan S.

  • 2 Reviews
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Business, Shopping

Member since April 2017

  • Reviews


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

2 Reviews by Johan

I suggest everyone to stay away from this website because of the following:

Their '' buyer protection '' system is a joke.
If the seller sends you a diffrent item, not the amount you ordered or an empty package then you get only dissatisfying solutions like the following:

Option 1: 25% - 60% refund or sending the items back
Option 2: no refund or full refund / refund based on missing goods if you get official ( damage ) reports from the post office ( which is almost impossible to get )

They always favor their ( scamming ) sellers, if the seller says that the item you received isn't theirs then aliexpress will always give you option 2 which gives me a feeling that they prefer their sellers far more over their customers.
If you receive a empty package or not the amount you ordered and the seller doesn't agree with your complaint then they just have to make a weigh video about the product and aliexpress will favor them even if you can show them that the package you received weights excactly as much as the package information says!

After I opened about 10 disputes over a total of 150 orders they also terminated my account and then you can't open anymore disputes so you lose your money 100%...
There are also many many others which got their accounts terminated as well for '' violating the buyer protection program '' even tho their disputes where valid.
Aliexpress will just ban you and take all the money from the remaining not delivered / not as described orders if you open to much disputes it seems, even if your disputes are valid!!

That all being said: don't think you have actually a good buyer protection at this site.

- They prefer their ( scamming ) sellers whenever is possible
- They ban your account whenever they want so you lose all your money from not received or not as decribed items
- There customer support are robots or something


If you want to shop chinese items, DON'T buy it from aliexpress; NEVER
They can steal all your money and will do that whenever they feel like they want to.
There are a lot better chinese online webshops which have a decent buyer protection program and often support PayPal.
I made a order on ASOS but received a empty package ( with only packaging material )!
I mailed them directly and they told me that they would investigate.
A week after that I got a mail from them saying that my account is closed and won't get a refund or my items.
Now I think I lost my money...

Johan Has Earned 5 Votes

Johan S.'s review of AliExpress earned 5 Very Helpful votes

Johan hasn’t received any thanks yous.

Johan doesn’t have any fans yet.

Johan isn’t following anybody yet.

Similar Reviewers on Sitejabber

V B. reviewed AliExpress

Seller sent wrong item. In order to have a refund, I am asked to pay the shipping back to China....


I make regular purchases on this trading floor. And everything was kind of normal, but came...