Ashley Homestore

Going on since January 2022. I am an my 3rd exchange and about 15 calls. Seems their reps, systems and delivery system do not talk to each other. Reps are not empowered to help, it is a call somewhere else. Small defect on exchange the furniture smells.
Called last week and asked for an accommodation to end the madness. Offered 15% but I declined.
Today and Decide to take it. Nothing in the system. The person offered me 30.00, what an insult. Still on the call after 20 minutes, her supervisor declined. Now, being told a supervisor did not approve. I will update this review- I would not recommend this company!

Priced sectional sofa. Sales guy ( Tom) stated that the price was good for 2 days. Went back within the 2 days and there was a significant price increase. Sales person stated that they made a mistake but would honor the price. Ordered sofa and paid. Next day got a call from Tom and said he did not quote the price. Cancelled order. I will never set foot in another Ashley store. After reading reviews it's apparent that I am not the only disgusted customer. The store was located in cedar Falls, Iowa

I purchased a sofa set from Ashley, London. Worst service, worst customer experience, hidden details, rude sales person, worst sofa & now they are not returning it and asking for unnecessary return fee. Would never recommend to buy a sofa from ashley. Negative rating

Ashley furniture refuses to service or warranty any of my 3 pieces of furniture couch, pillows,mattress, and box springs. All items being broken and was told at purchase 10 ur warranty. I spent over 10k on these items and they are complete garbage and when I called for a service call I got the old non English speaking run around and was told that there's nothing they will do to fix it. This company preys on taking advantage of consumers and could care less about the garbage they sell you

I called customer service about the table and chair set I purchased in June 2022. Less than a month later the sides of the table began to peel, flake off. Cheaply made table. The picture below is one side that is bad. I would never buy from them again I would not recommend them ever!

Ashley Furniture home store has awful customer service on the phone, and at the store, a least the store here at 4865 Auto Plaza Ct. CA. For over five months, I have been battling with this awful company. They have delayed deliveries and poor quality products: missed deliveries and horrendous customer service. I have been struggling with this for over five months, and until today, they haven't given me a solution to the damaged sofa I purchased. Also, on top of that, they made me waste my time and money. I didn't go to work because I was waiting for them to do delivery as they promised. So the only thing you will get from this company is stress and frustration—Ashley home furniture is the Worts store company to buy furniture.

We bought our furniture from Ashley Furniture and at first loved it! We paid the extra for the protection plan also. Within 6 months of buying the furniture it started to crack and peel. Then a spring broke. After calling a claim in for the protection plan we were told that only one claim could be submitted and they would fix the cracking and peeling due to it not being covered in the plan. (It clearly states it is covered but they refused.) So now we have a couch that is cracking and peeling and it is not even 2 years old.

Very unprofessional the way they are handling delivery part. I was told that my furniture will arrive in February. Middle of February I contacted them and they told me it will be delivered third week of April. As we approached April of course I got new delivery date which is end of June. That is more than a six months from the purchase date. I would not be surprised that they move delivery date again. I would never buy anything again from Ashley no matter what.

Ashley furniture has provided the worst customer service experience I have ever received. Calling both the corporate number and local store to report the problems with the items I purchased and have had in my home for less than a week, has
Been contentious and stressful. Do yourselves a favor and go elsewhere for your furniture needs because after the sale is done you as a customer are no longer of any value to them and they let you know it at every point of contact when you try to reach out to them real SHAME!

Purchased the "Porter" bedroom set from our local Ashley's and was told by the Saleman 13-16 weeks for item to come in.
Ok. Fine. Called at 14 weeks to find out progress and was told it could take 18-24 weeks for product to come in.
Really hate that we were blatantly lied to just to make a sale. And the company really is holding you hostage because you have waited this long already and they know that you don't want to start all over again.

Truly bad business practices. But they don't really care.

We ordered a bed and base in september 2021 from Ashley furniture highland indiana. The bed was a 5000 dollar factory reject with a 7 degree slope a ridge and bowed side. It was unsleepable. The 2000 dollar base broke within three weeks. The sales rep lied and praised their 90 day return policy. It is actually less than 90 minutes.

Have fought for 6 months with customer service and still no resolution. Corporate says go to the store. Store says call corporate. They offer zero warrantee on anything. They just sell it. Once they have your money you are less than dirt.

The store manager and customer service have not doubted the salesman lied and they reward him with the commission. I have never seen a company that had such disregard for the customer.

Run don't walk away from this store. It has been one of the most horrid experiences of my 60 years.

I ordered my couch at the beginning of September. I was told at midnight the day before it was supposed to arrive that a hold was placed on it. I resolved the hold in less than 12 hours and they said that it now wouldn't be able to be delivered until the almost 2 weeks later. I dealt with several representatives all of which were unhelpful, who kept interrupting me, and were downright rude. Customer service was abysmal and I will never buy furniture from them again.

I would give them less than one star if it was possible. Worst experience of my life. We ordered an entire house full of furniture for a 2nd home.
We had a delivery date scheduled and confirmed, and booked flights to deal with delivery.
We were supposed to get a call to confirm the time the day before. We received no such call. When my husband called to follow up, they no longer had over delivery scheduled. No one could tell us why. No one in the "delivery department" was available. I continued to escalate my call with no resolution and the representative had the audacity to suggest it was our fault for booking the flights. All I was told was someone made a mistake on their end and there was nothing they could do. I don't know how companies like this stay in business. Unfair and deceptive business practices. Never buy furniture from Ashley.

What a nightmare of a store. The wife and I ordered dining room and living room furniture, and it took 5 months for delivery. This was post-pandemic, so we were understanding. The problem started when it finally was delivered, some of it was either damaged or didn't function. So we contacted Ashley, and they said they were going to order replacement parts and send out a "technician" to make the repairs. 4 months later, the parts came in. The technician came over to make the repairs, but his repair did not fix the problem. So, I contacted Ashley for an exchange or refund and was told that this was impossible, that they do not accept exchanges or give refunds, and that I would have to try again to have it repaired. IF you do go to this sorry excuse for a furniture store, make sure you get the protection plan! But I advise you to steer clear of this place altogether.

I bought a Purple Mattress from Ashley Online less than 30 days ago, in this time my back is killing me and the side of the bed is broken down already. In 30 days this should not be happening. I reached out for a refund/return and I am told there is no refund once the product is opened and used. This is not a way to treat your customers and to have faulty products. I have been told multiple times they will not help me. So now I am stuck with a $1200 Mattress that is a POS. I am never gonna purchase from Ashley again and I am blowing up negative reviews everywhere. Their customer service is BS!

While we are all challenged by the supply chain issues as of late, it is incomprehensible to me to have to wait for your product only to be told at the end of the wait that they aren't going to fulfill it because somewhere along the line it was discontinued. Had I not called to find out what was going on, I likely would not have even known that - no effort to mitigate or to find from another Ashley the product - just nope sorry - terrible company to do business with regardless of the situation - will never shop here again

Order furniture on Oct 16 waited for delivery it was poor. Felt rushed and pushed. The after calling to put in a complaint. 6 WEEKS later I call and nothing was done. Also found out the table I order was sitting in there warehouse for 5 weeks without them letting me know it was in. And I paid for delivery. Worsed experience with buying anything. Also the furniture is poorly made.

Ashley was to deliver this past Friday and didn't. Then Saturday and you guessed it - didn't. I called this morning to verify delivery for tomorrow/Wednesday and was assured everything was in order and delivery would take place. Later today, I received a phone call from Jillian, who claimed to be a manager and was was quite curt and rude, who asked if I wanted delivery on Thursday, Friday or Saturday. It's hard for me to fathom that a company of this size could be so bad at logistics and plainly incompetent. I've purchased more than $15K at Ashley in the past 2 months. No more.

Just needed to change an address on the delivery. Spoke with 8 differen people from delivery to customer serve online for my delivery items and each person says it is the other departments job. I can't find a representative at this point who can change the address. Very disappointing. I will never purchase again from ashley furniture due to poor customer service.

I'm only giving 1 star for the person who sold me the furniture.
I was in the process of purchasing furniture from Ashley's but canceled my order. I was told different delivery dates from having to go to the store each time due to zero communication. Finally, after approx. 5 mos., the delivery people texted us to notify of delivery and canceled twice. Both days my husband took the days off without pay to wait for the furniture, meanwhile we took out our old furniture (luckily we didn't toss it) and it got soaking wet! After no delivery, we just canceled. I bought furniture here in the past and never had this kind of issue. In attempt to reach out to the store all I got was a corporate number and hang up calls after cold transfers. I will NEVER again purchase from this store. Luckily, I was at least able to get my delivery fee I paid back.