Ashley Homestore

I'm only giving 1 star for the person who sold me the furniture.
I was in the process of purchasing furniture from Ashley's but canceled my order. I was told different delivery dates from having to go to the store each time due to zero communication. Finally, after approx. 5 mos., the delivery people texted us to notify of delivery and canceled twice. Both days my husband took the days off without pay to wait for the furniture, meanwhile we took out our old furniture (luckily we didn't toss it) and it got soaking wet! After no delivery, we just canceled. I bought furniture here in the past and never had this kind of issue. In attempt to reach out to the store all I got was a corporate number and hang up calls after cold transfers. I will NEVER again purchase from this store. Luckily, I was at least able to get my delivery fee I paid back.

I bought a dining room set in late 2021. I noticed immediately how poor quality the table and chairs were. I thought moderate price would equal moderate quality. Instead I got particleboard and one coat finish that made the table top look worn within a month. One of the chairs was knocked over during an emergency and it literally shattered. I will NEVER purchase from Ashley Furniture again and I warn off all my friends and family.

Waiting on dining room for 3 months, keep promising and changing the date. I purchased from them as they said table was in stock, delivery this Wed. I won't have it in time for the holidays, and will never purchase from them again.

I recently bought my sofas and bedroom from Ashley and very happy with my order... i got it delivered to Montreal and had them pay for it as it was fairly big order
The quality of thei furniture definitely beats any other furniture store in Canada

My 70+-year-old parents went into the store to buy an entertainment center. They were instructed to purchase it online and get the "No Hassle Delivery + Assembly". The product arrived via 3rd-party shipping without any type of assembly, while still charging $74.99. Their paperwork even shows that they opted into the "No Hassle Delivery + Assembly". Now they say that there is nothing they can do because the product was purchased online! What a scam...They were never told that they would have to assemble it themselves; they paid not to. Ridiculous!

After adding items to our cart and submitting all addresses and credit card info, the prices increased dramatically right before we hit the PLACE ORDER button, AND they tried to add an unwanted protection plan, which they claim is automatic. When I questioned this misrepresentation via chat, they advised that prices are increased based on the area. They ended the chat before we were done discussing, effectively ending any chance of us making any purchases from them ever. Talk about fraudulent business practices. Who does this?

No delivery confirmed. There is no customer orientation. You have to pay a large percentage if you want to return the terrible furniture. In the store, the consultants do not show the actual size of the sofas and as a result bring a much smaller size.They also try to cheat with the price, they constantly change the price and you have to pay more.

Received a letter ONE YEAR after paying them and said they never received payment. Now they say my CC was expired, it was not. I did not finance, paid in full and have a receipt for it.

I even had a damage claim on my dresser and they have no records of that either.

Bought a bed and 3 days later i rolled out of the bed and that $#*! snapped… took about 3 months to get the replacement…. To only break again in the same spot…. And they wont give me a return on this faulty $#*! bed… honestly its infuriating

This was my first and last time to purchase anything from them. 20 days of delays, 3 times delivery schedule change, they only give 48 hours after the date of purchase to cancel your order plus 25% of purchase price is gone.

After all these troubles, they show up, the footboard for my bed is missing and the driver doesn't ssemble the handles for the storages, leaving them in the package hiding in the storage.

I kept calling, got hung up 2 times, they won't let to reach out to their managers for your issue. Eventually, it was scheduled to bring the footboard, then they automatically without confirmation from you changes the delivery date. Discrepancy of information. I have recorded all of my calls and did screenshot my chat with them and I will try to get this viral so it doesn't happened to anyone else.

I hope you read this and hope it'd change your mind to purchase from them.

Terrible Customer service! They never have a direct line to help and must email the service department to call you back. I purchased a table and chairs and within 7 months of purchase, the top middle lifted for no reason, they said it was my fault and did not cover or offer any repair.
It took 3 weeks for a technician to come out to look at it. The technician said he could tell I didn't do anything but he wasn't able to repair it as it didn't have screws in that part.

Customer service finally called me backend told me it was my fault and I spilled something on it and it wasn't a manufactured defeat, which is NOT true at all. We barely even ate on it and used place mats when we did.

I will never purchase anything from there again!

Bought a dresser and matching side table. The side table was damaged on arrival. Instead of ordering a new one they sent it back to be fixed. When it was to be delivered our delivery was cancelled. Called the help number. Lady said she would find out what happened and would call back. She never did. Went into the store and they found out the side table was damaged a second time. The clerk called the help line and let me talk to them. They said they would fix it again and re deliver. I did not pay $500.00 for a twice damaged side table. I still do not have this resolved. I will never buy from Ashley furniture again. Do not buy from them. It borders on scam behaviour. The worst customer service I have ever seen. STAY AWAY FROM ASHLEY FURNITURE!

I ordered a pull out couch and was told it would be 6 weeks before arrival. The couch arrived 6 months later. Within 2 months this poorly made product was broken and stuck open in my living room. The costumer service I received was horrible. I was told basically to suck it up and it would take 2-4 wks for a tech to come over to assess. Knowing at this time the couch was stuck half open and closed in my living room making it complete I functional. The tech that came hardly touched it and stated yep that's really broken. Left in the same situation, the tech advised the couch be replaced. Head off called me to tell me they would only be replacing it the part and that it would be another 3 weeks before the part even arrives to the warehouse.

BUYERS BEWARE. Terrible cheap product and bottom of the barrel costumer service. Do not waste your money on Ashley Furniture.

Purchased a sofa and love seat as a gift to daughter and husband. Grandson got yogurt on sofa. Plan refused to clean stating we tried to clean it and voided out the plan. Were we supposed to leave yogurt on the sofa as ashley wasn't coming out for two weeks? They would only deal with me since I purchased. I finally got to management after several attempts. I have names and numbers of people to whom 9 spoke to along with dates. They refused to refund the money I paid for the plan, and sofa was never cleaned. Has been about a month now still waiting for someone in management to settle this after being told to appeal the decision. I am very disappointed as I feel I was talked into buying the protection plan "if we can't clean it we will replace it" is what I was told. What a joke! If you are considering buying from them I would really think twice. Meanwhile my daughter is living with a stain on her sofa and who knows if it will form mold since it's food!

I purchased furniture from Ashley furniture in Richmond ky. The items were not delivered as agreed to. Postpone another week. I ask for my money back they refuse. I only want my money back and will never again do business with Ashley. They will not try to help you and are very rude. Please do not buy furniture from Ashley until they restructure their customer services. You will get No help

While Ryan our salesman was great. The customer service is horrible.
I bought and received some bedroom furniture. But when it arrived one dresser was scratched all across the bottom.
I called customer service m first time and lady said need a tech. Why? It's brand new wood that's Grey in color.
I don't want it sanded and stained.
Lady said ok. And hung up.
Later in day I called again. Customer service asked " what do you want?"
I said I want dressee replaced since was all scratched. She said " what furniture?"
What did I want.
What? I just want the dresser replaced.
I called the salesman and complained. He told me he would inform area manager of issue. So we will see. Was finally told replacement in 4 days.
Look. People just want to be treated as a customer. We spend a lot of money in the store. As far as I know the ladies at customer service laughed their butt off after hanging up.
If you go there make sure everyone on the same page. Cause I feel like Ashley could care I less

BEWARE. Do NOT do business with this company. Ordered furniture online that took 5 months to arrive and when it did arrive they only had half of my sectional and had no idea when the other half would come in and one of the dressers was broke. Costumer service hung up on me 3 times and I was given the run around only for them to tell me it was non refundable. I am very UNHAPPY with this store. Costumer service is no good and the furniture is cheap quality. Save yourself the headache and shop somewhere else

Had two different reclining sofas and loveseats delivered neither one of the two reclined properly or would the footrest stay up when you put your legs on them. Called the store to just have the last one picked up scheduled for Saturday between 7:30 and 9:30 am called them several times and said they were 20 minutes out starting at noon on Saturday at 9:40 pm called them and the said boss had called them back on and they would probably pick up on Tuesday. The week before we sat home all day for a 9:30 am delivery on a Saturday that actually was after 6:00 pm that day. I wasted two perfectly good Saturdays waiting on them and they could care less. If I could give them negative stars I would. High priced low end furniture and even worse delivery. If I can get this furniture picked up and credited rest assured they will never ever have my business again!

Do not order merchandise online. It's a night mare to return. The worst customer service! You can't get anyone to speak to you. I ordered a desk online and the color did not match properly. I'm trying to return and their policy is insane. They want you to pay for shipping and then they will supposedly reimburse you. I NEVER BUY FURNITURE from them again.

They left out items to my bed room set can't assemble the bed at all, I was told one week, that was weeks ago now it's April 26, I unable to reach any corporate person left messages and sent out letters nothing