Ashley Homestore

So me and my husband bought a new house around November around about late November we thought it'd be a good idea to go check out Ashley Furniture store so we went to the store and we seen as couch that we like and the table my couch got here pretty fast it came around the beginning of December my table I didn't get it around the end of December when they first delivered my couch I had a a broken piece they still haven't came out to fix that yet when they deliver my table it had a crack piece on it they exchanged it for a different table which really didn't make a difference and now my chairs are cracking they charge for that table about $2,000 or 2500 my couch I paid 3000 there Furniture is not even worth 500 I got beat and cheated Ashley Furniture should be a shame that they self

Color described as "grayish brown." Color received was definitely a true, charcoal gray. It has absolutely no brown tint at all. Not happy at all. I did not want gray furniture.

I bought a chair a few years ago I bought warranty with it The warranty still good I tried calling in because the chair is completely coming apart the back wobbly the leg rest does not come out so I have no foot rest and it's creaky sounding I put in for the warranty and they go we need a bunch of pictures waste my time for 2 weeks and then tell me it's denied because I noticed The product was broken a month or two before so they denied it I am beyond pissed I will never ever shop at Ashley because they sell this awful fraud warranty company platinum warranty. They are a SCAM!

Never buy anything from Ashley I bought a sectional and it looks like I've had it for 15yrs it's fraying and I couldn't even give it to Goodwill. I only had it not even 2yrs.they wouldn't do anything about it when I called them it wasn't even a year old. Bad company.

I would go into the details about my situation but there is a lot. To make this short...don't buy from this place. They are all smiles while they are taking your money but once an issue arises, they are no help. And the people in the store are very unprofessional.

During the conversation with Samuel, he laughed several times and when I asked to be transferred, he didn't realize that I could still hear him or didn't care and was like "I'm so sorry you have to deal with this" as he transferred the call. How unprofessional is that? And it's no point to even try to escalate because their Operations Manager Courtney is just as useless.

She actually canceled my order without even telling me or leaving notes as to why. The only reason I can think she canceled my order is because of the conversation I had with her about the damaged headboard I received on another order which she wouldn't even try to address.

Plain and simple...listen to al these BAD reviews about their BAD customer service, terrible management, delayed orders, receiving damaged products and the list goes on. Every one of these reviews is ABSOLUTELY TRUE so READ and LISTEN to every one! Go spend your money with another company that actually wants your loyalty and business not one like Ashley who simply wants your money and cares less if you come back.

Ashley Furniture is the worst Company. This company should be closed by this time because I hear a lot of people had bad experience Also I have a bad experience too. When I enter the store They were welcome And treat me nicely. I bought the bed they told me I can get the delivery after one month but my stuff came after four months they didn't deliver all my stuff at the same time. When the delivery was the first time they bring me the wrong bed and I return it end then when other days they bring me my bed, but it was t half of a part. I wasn't able to use it that bad until the complaint so it took me another month. The company always calls me and they told me they will bring my stuff by this day but they never keep the delivery time and date they always change your mind and a liar you about the delivery. I tried to talk to a manager the manager told me she don't have any way to help me I am still waiting for myself it took me almost 6 months I am upset with this Company. In my opinion, anyone who wants to buy stuff from Ashley furniture needs to be careful also Dont believes what they say the first day in the store. It's is very hard trust them they are such a liar and a working unprofessional. Even if they don't have good material, their Customer Service is zero they never keep their promise! When you wait for the delivery they never show up one time and the date. They always change your delivery date. My opinion is people need to read all review about Ashley furniture and believe it. When I see people express all that I read right. They took my time and they make me unhappy.

We bought the airdon 3 piece coffee table set from Ashley's in December. When we picked up the set there was alot of unfixable damage, example, the coffee table top did not match the holes on the base. Therefore you can't even assemble it. Legs scratched and dented, stain on one of the end table tops. Flaking of the table top sides. We had a technician come take a look and see what he could fix, he said it had to be replaced. That was February 9,2022 it is now July 11,2022 I've been calling monthly as to where my replacement pieces are and everytime I call, they tell me they don't know and that I have to wait another 4 weeks. I've tried to get my money back but guest care tells me I can't do that until the replacement pieces come in. They tell me they're going to keep me updated and call me at the end of the 4 week wait, but they never do. I have to constantly call them and ask about where my replacement pieces are. Only to be told that they don't know, and they're going to re order my pieces, please allow for another 4 weeks until they get delivered to you. It's a never ending cycle, at this point, I don't think I'll ever get the pieces. Don't waste your money and get caught in the same terrible cycle my wife and I find ourselves in. Pretty much threw 500 bucks down the drain..

I bought a new bedroom set from the Ashley Outlet in Killeen TX. ReGina Walker was and is the nicest and out going to help us and get the best price! She had a great personality and was very helpful.

09/23/2021 I purchased a credenza in the store in Arlington, Texas. Was told my purchase would arrive before Christmas. On 12/21/2021, I checked on my order after trying several phone numbers. I was told that my delivery would now be March, 2022, so I cancelled my order. Since I paid cash (MISTAKE) it would be 12 weeks before I received a refund check. It is now late April, 2022 and still no refund! Unfortunately, I am unable to find my order receipt (still looking), so I am unable to contact anyone regarding my refund. My next step is to visit the store and see if they are able to retrieve my order from their data base for that date. I have little hope that I will see any of my money again. This was a hard lesson to learn especially since we have shopped and bought quite a few items from this location.
My advice to all: NEVER DO BUSINESS WITH ASHLEY HOME STORE ANYWHERE. I am telling everyone I can about my frustration and disappointment.

Ashley Furniture is HORRIBLE... online customer service is pathetic. The merchandise was missing parts and the phone rep argued with me then finally agreed to sent parts. The next day i get an email that they were mistaken, that the parts are not included! So they want to offer me a 10% discount to make up for the misinformation, WTF! They want me to spend more money and shop some more. Nothing but insulting. The assembly instructions clearly show all parts needed. It has been a battle trying to get them to do the right thing which they refuse. I emailed the CEO and he will not respond. I told them to pick up their junk but now they want to send a technician to inspect... again WTF! So i just told them not to bother, i am putting it out for bulk trash pick up and will just count my losses. Expensive mistake made shopping with them. Now they have some goon calling my phone leaving a msg that he would like to know what he can do to fix this... a little too late. I wont do anymore business with them and they can kiss my ***! BUYER BEWARE update I am a month into dealing with this. Still no resolution. The CEO Todd Wanek has failed to respond to my requests to speak with him. I have been dealing with Chris Heintz | LCC Supervisor. He has promised to send the missing parts.Has not happened. He promised a full credit for the bed due to all the trouble. Has not happened. On the contrary there are now erroneous unauthorized charges showing up on my account. I have had to cancel the card being charged as a result. Will be filing my complaint with state attorney general and very possibly my attorney.

In order to make a decent salary you have to work long hours like 55-60 hours a week and stalk customer via the phone and email.
I lost orders because the furniture didn't get made in the time period that the POS quoted which made me look like a liar to the angry customer that decided to cancel the order.
Also, the so call fabric called Durablend is like the Frankenstein Monster it's made of 17 percent of scraps of leather, some cotton and polyurethane (plastic). Doesn't that sound wonderful. And the regular "cloth" fabric they use is polyester.
They also try to sell you this furniture protection using fear tactics that is rubbish, because when something does happen to your furniture, they don't honor it.
The also have the LIST price and the SALE price on tags which is just rubbish as well.
I could have done well if I was willing to give up my life for this place and give up my morals as well
There is a reason why they have high turn over, the floor is flooded with desperate sales people.
Lastly the training is horrible and too complicated. And when you try to get a short to the point answer, you get a lecture and nothing but a lot of words that don't answer your simple question.

Lastly two days after I told my manager at the Plano, Tx store that I had
Schizophrenia that was well under control he suddenly fired me with no reason.

Do America a favor and go out of business.

I purchased a power lift chair in April 2023 for my elderly disabled mother and had to use the online store for Ashley because she and I live in different states. We were happy at first with the chair as it was comfortable for my mother. However, in September we had to contact customer care because after only 5 months, the chair cushioning was failing as you can see in the photos. It took a few weeks but they did come out and add additional cushioning to fix that problem. Then on a Saturday evening (Nov 4) my mom became trapped in the chair in the reclining position due to a motor failure. Customer Care wasn't available at that hour, so when we connected with them on Monday, they scheduled a Friday Nov 10th appointment for a service technician. However, the technician never showed up. So we connected with Ashley again, they scheduled another technician visit for Monday, Nov 13th, and that technician never showed up. We connected with Ashley again and they have scheduled a technician for this Friday. We asked if they could just ship a replacement chair - they said not until a technician confirms if the current chair can be fixed. This would be outrageous if it was a side table due to the complete lack of communication on the technician's part - but it is especially heinous given my mother's condition and the necessity of this chair. I'm beyond frustrated and have never experienced such horrible customer care! Not have I ever experienced such poor quality in manufacturing from Ashley Furniture!

We purchased 19,000.00 dollars in cash, in 2021 to fill our house, it took 1 and 1/2 years to recieve it, but in the mist of all of this we had to change our order several times, cause they no longer made the products or they just discontinued the products. We were told 8 to 10 weeks, lies lies, we want our money back, nope in small print no cash refund... we have not had anything but a constant problem with them, they also told us the furniture was under a 5 year protection, NOPE another lie, only 1 year, DO NOT PURCHASE THE PROTECT ALL... it does not protect anything... I am still having to fight, now Ashley home furniture has lost my refund. From the protect all. I canceled it and it took them from Dec. 5 to February 2, but like always NO ONE EVER CALLS THE CUSTOMER TO INFORM THEM OF ANYTHING... IM STILL WAITING FOR MY MONEY
PLEASE ALL CUSTOMERS STAY AWAY FROM THIS PLACE! NOTHING BUT CONSTANT HEADACHES... AVOID!

Ordered sofa and loveseat from Ashley Furniture in Novi, MI. Salesman was great.

Then, furniture was delivered two weeks later than told at time of sale with no communication or explanation. When items were delivered, we noticed the love seat was only wrapped in plastic wrap unlike the heavily packaged sofa. When we asked the driver, he said they had to open it to ensure it had the legs because they had some issues with this recently. Before we were able to open it, the delivery truck drivers promptly left. Upon opening the package, it was clear that the item was not only damaged, but it had obviously been used. It had signs of wear and tear on the cushions and arms.

We called the service number provided on their website and in our confirmation email. The agent was not pleasant and told us they could only send a service agent out to see "if it could be fixed". We clarified that this was not fixable and it had been used. We paid full price for a new item, not a used one. We asked to speak to her supervisor who was even less pleasant. She said we should have refused delivery, and since we didn't, she couldn't do anything. Are you kidding me?!? This company is an absolute joke!

Do not buy anything from this company!

I ordered a sofa thru amazon it had a very large tear on on arm refused that I loved the style so I ordered the love seat what are the chances it would be damaged it also was damaged small tear on

We purchased a sofa. The first one was delivered heavily damaged. We sent it back. The second one came with paint splashes on it, but Ashley and the delivery company requested that we keep the sofa in the home to see if they could fix it - with the option of requesting a replacement if we decided later to do so (if we changed our mind). After not being pleased with what we heard from customer service about the repair process, we requested a replacement. They went against their word and is now giving us run-around. Now we have to wait for someone to come into the home, take the sofa apart, reupholster the portion with the paint on it. So, we are going to get a sofa that has been taken apart and pieced back together - all with a different fabric run. And Ashley will not tell me if they will replace it them if we are not happy with the results. Again, I keep getting the runaround. I should not have taken them at their word and should have sent this one back too. Lessons learned: don't ever buy from Ashley; you cannot trust them; they are not customer focused; they are too caught up in "policy" to do what is right for the customer; local store managers and regional mangers have no power over what happens when you walk out of the store.

I have a junk loveseat in my living room that I am waiting for Ashley to get out of my house to exchang for a different one! I have not even got all of my living room furniture and I just got a bill for ALL OF IT TODAY! I will be cancelling EVERY BIT OF MY LIVING ROOM FURNITURE ORDER TOMORROW, PRONTO IN THE AM! ASHLEY FURNITURE IS TERRIBLE QUALITY, SEVICE IS TERRIBLE, AND THE COMPANY IS TERRIBLE TOO!