Ashley Homestore

Bought a living room couch and chair and three end tables, they delivered only the couch and chair, said it could be 2 to 12 weeks before we get the tables, fine. Next they delivered the couch and the chair and the power cord was missing for the couch, said they would have to send it UPS, ok. They said they would give me a tracking number when the part shipped, after several days I called customer service to see when this would ship, she gets an attitude and in a snarky voice tell me, well, it only been a few days. This will be the last time they see me and I would suggest that anyone take their business to people who actually appreciate what you spend your hard earned dollar on.

We loved the furniture we bought at Ashley and service was great, BUt we paid $400 for a
Five-year maintenance program because salesman represented it was for ANYTHING, which,
Naturally, we thought was cleaning once in awhile. Four years into the agreement we decided
We'd clean the living room couches. First, we couldn't get a human on the phone for a year and
the website claim application did not have "cleaning" on it, so kept bumping us off. FInally, my
husband got ahold of somebody (I think 'cuz he has a rumbling base voice) and he was told,
"Oh, no, it's Just for spot problems like spilled wine or nail polish" - really? So we found another cleaning company at a cost of $500, so total lost was $900. Does Ashley really think this is good customer service, good customer relations? Has no one in that company heard of repeat customers? Too bad - deceptive practices have their own costs...

I ordered furniture on January 11 2022. Was told I'd receive my furniture 02-14-22. February came and no furniture. I called their 800 number and was on hold for 3 hours. I ended up doing their chat and was told in April I'd receive my furniture in May. May comes still no furniture. Called again and was told June 8th. Still no furniture. Talked to someone on chat and he rudely told me I should get my furniture somewhere else. I will never shop at Ashley again!

First of all Ashley will not give a window of time when the repairman will come. This is the second day I have waited all day for a repairman for furniture I purchased from Ashley. The first day I waited until 4:30 PM before calling customer service again. They apologized & reset an appointment for the next week on Tuesday. I had waited until 3:00 PM for the repairman to come again. I again called the customer service & they are telling me their vendor who does the repair will call me today, but no promise of getting the repair done today. Ashley is lax in their performance of their duties to the customer. Perhaps they should hire a dependable vendor to do the work if they have no repairmen of their own. I waited on hold every time I called, It is now 5:00 PM & still no call.

We went to one of their midnight madness sales in April 2021, and we found a great deal on a sofa and loveseat. The problem is they had no clue of when the item would be available. So instead, they gave us a timeline the cable guy would be ashamed of! It was like buying a bridge from a guy who doesn't own it. Now 10-12 weeks out, we still receive the same old tired message saying no timeline product will be available 10-12 weeks!

Ashley shipped a broken Cowlitz Recliner. The pressed wood frame was split. Then a replacement was delivered. Fast forward a year and 5 days. I am told nothing can be done because the one year warranty is up. Never buying from Ashley again.

Went to store and purchased living room set - SPECIFICALLY chose it bc of the delivery date they promised. The day came no call no text no email

I called to see what happened as to why it didn't arrive and rheh told me because it was in back order till June 27.

Again we are on June 30, no courtesy call! I call and asked for manager because they told me it was now moved till end of July without prior notice. I was placed on hold and then an operator comes in asking how my experience was to date them from 1-5!

What kind of service are they providing Sh$$$&&&

I bought an Ashleys electric recliner on 01/01/19 for $870.00. In January on 2021 my chair stopped reclining, A repairman came and checked it out in February. He said the wires going into the motor were broken and that he would need to order a motor/wiring replacement. That assembly cost me over 100 dollars. In March, I received the assembly and the repairman came back in March and replaced the unit. Well, in December of 2021, my chair stopped working again. I looked under the chair and found broken and bare wiring by the motor again. Im lucky it did not start a fire. I called Ashleys and talked to a lady. She checked and found that the assembly to fix my chair again had been discontinued. She sais she was sorry, that maybe I could find someone that could use it as a display piece. So now I have a chair that no longer reclines. No other options were given. What a waste of money. I will never shop at Ashleys again!

I ordered furniture in October 2022! My delivery dates for my order have been moved 5 times. They have no idea when item will ship it is so ridiculous, I have been requesting days off then have to change them when the email comes through. Do not attempt to get furniture here you will regret it. I am super stressed because i have night tables and they won't take them back otherwise i would go elsewhere in a heartbeat!

I tried calling corporate but that was a waste of time. DO NOT ORDER FROM ASHLEY'S ONLINE! Just go elsewhere you won't regret it!

We ordered a coffee table on April 4,2021. We received the table on May 18,2021. We paid EXTRA to have it assembled. It was assembled at the Orlando, FL warehouse and was delivered all put together... or so we thought. The "assemblers" failed to send the shelving support clips along with the coffee table. After repeated/disgusting attempts to resolve the claim that we filed immediately, our plastic clips won't arrive form China/Vietnam until JULY 22,2021! Of course the clips can't be purchased at Lowes/Home depot because they are METRIC and don't fit the drilled holes. Constant lies and patronization from EVERY "customer care" rep have left me nauseous. Customer beware of online orders for the Ashley "homestore". Go to your local store if you are determined to order furniture from this criminal company. As you may have guessed this is the voice of experience speaking.

I am trying to locate the tracking numbers for my outstanding items. Every time I call, they give me the run around. When I contacted the store, they told me customer service is known to give the run around to get you off the phone.

Buyers beware of the Tempur-Pedic and Sealy 90-day sleep guarantee. The salesperson didn't explain how the guarantee worked. If the mattress is not a good fit, you can only return the mattress for equal or greater value. I am in the process of returning the Temper-Pedic Pro-adapt because the mattress is extremely uncomfortable. I settled for another mattress which also has to be a Tempur-Pedic or Sealy brand and it wasn't as expensive as the initial mattress. I was told I could not get a credit even though it was cheaper. I am now stuck having to choose a mattress that does not work for me.

I also went by Mattress Firm and found the same exact mattress but there 90-day sleep guarantee works significantly different. At Mattress Firm they will allow you to return the mattress for a refund or a less expensive mattress. I'm not sure why Ashley Furniture is not allowing this same type of return, but I will never shop there again.

I advise all potential customers to PLEASE read the fine print on Ashley Furniture's policy on the 90-day sleep guarantee on these mattresses.

Rapheal did excellent job assembling this complex entertainment system. He did sturdy and secure way of assembling to the wall. He is very patient and did the work perfectly. Loved his work and appreciate his time.

I was sent an e-mail that my recliner would be here on the 19 May 2021 also an e-mail about mattress and headboard will be here on the 5th of June 2021. Called the number they gave me and they said we don't have that recliner and we don't know when it's coming in. The same was said about the mattress and headboard. They told me that online orders that they will give you a time but it's not correct most of the time. I cancel all of my orders and will not use a Ashley again. They could have call me or e-mailed me to let me know. One of their supervisor told me that we always tell you up front that orders could be delayed. But my e-mail that was sent to me said it was a confirm date. I talked to my sister in Mobile and she said the same thing. She bought new furniture from them for their new house and she had problem. Bad customer service. One area doesn't know what the other one is doing.

Today I was scheduled for delivery in the morning but they didn't have a part to assemble my bed so they scheduled another team in the afternoon between 4-6 pm. Nobody came, I called Customer service but the girl after 6 pm was so rude and she told me that if I am not ok with a 8,45 team I can write a review. This is my review: I am so disappointed about your services Ashley Home Furniture and I will stay away from you in the future!

Spent 700 on a recliner and it didn't last more than one month the frame bent and the chair no longer recliner or rocked customer service was no help at all they wouldn't do anything because it was in the home more than 72 hours they sell junk I will never go back and would never recommend anyone shop there

Buyers watch the price the quote you, is the price they charge you. They overcharge, add extras. Watch delivery, they ship different item, and if you don't complain in 72 hours they turn their back.

Not customer friendly

I had a great experience with the person name Cody at Ashley Homestore! Cody was very helpful and knowledgeable about the products, and he was able to assist us in finding exactly what we were looking for. I would definitely recommend Ashley Homestore to anyone looking for quality furniture and great customer service.