Art.com

I have ordered 2 framed prints. Delivery was fine, condition of frame good, but in both cases pictures are far darker than on the web site. In one case, almost too dark. Details seen on the site are not noticeable in the prints. Disappointing.

We spent $200.00 on art work. All the prints were low quality. They were wrinkled beyond fixing and had major dented areas. It wasn't at all what they described it to be. Super disappointed! Will never buy or recommend them!

I ordered some sunset photos and chose to get them on canvas. I was worried that they
Wouldn't be as vivid on canvas but was pleasantly surprised when I received them. I had a great experience with a Customer Service employee. I actually got a real person to talk to. She was great. I got my pics sooner then I expected. Barb Pinson, Virginia.

They admitted that they are unable and restricted to correct the bad colors of the print. Total waste of money.

I am really disappointed in the artwork I received from ART.com. The quality of the print is poor. Online the prints look really good, however the prints I received were grainy and visible. This distracted from the artwork. Even though it was framed well, the framing material is cheap. I think the artwork you get from Kohl's or someplace similar is of better quality and I'm not just saying this, I am sincere. I've attached proof of purchase.

ACK! Doesn't remember/expired by password. Sign up with new password. ERROR! Sign in with FB, doesn't have any of my past orders, try again...ERROR! Going to Hobby Lobby. Forget it.

Here was my email to them. I received no response at all.

This was my first time ordering from you and I am sorry to say I will probably not order again. I think it is important to hear feedback.

I like the print but for the price the attention to detail and quality of the finished product is not there. There is a thread stuck inside that is pretty visible, there is a gap between the acrylic and the frame that is pretty noticeable and the frame itself has a chunk out of the wood that was painted over. If this was a $50 product I could look past these things. I am keeping it on my wall because it is my bedroom and only I can see these things for the most part, but you should make sure your end product is higher quality for the price point Sorry for the negative message but repeat business is important to you I would think.

We paid over $400.00 for a framed print (acrylic not glass). After just over a year, it's formed large, extremely visible bubbles beneath the print. The art is not exposed to either heat or cold, nor is it in direct sunlight. We reached out to Art.com, given their 100% satisfaction guarantee, but was told that's only valid for 60 days. Be warned.

I ordered a print, standard shipping, for a new house on July 5. After a period of a few days, I begin tracking shipping, which seems to take forever. I finally see that the package should have been delivered (three weeks after I ordered it); but it hadn't arrived. After making a few calls to FedEx, I learn that Art.com uses a terrible service called Smartpost, which has its own major hitches and problems; it's when FedEx basically ships packages part of the way, then dumps them off at a local post office. Smart Post has its own terrible reviews--apparently sometimes FedEx can dump thousands of packages at a post office at the same time, with little warning. The local post office could not locate my package--I spoke with someone from their mailroom on the phone. I called Art.com; the person on the phone looked at my tracking and insisted the package must have been delivered to my home and perhaps someone else picked it up, although the tracking ONLY showed the package had been delivered to the local post office. After a lot of insisting on my part, she finally agreed to expedite shipping on a new poster (I'm not sure if she was just pretending to claim the package was delivered to get me off the phone, or what). I was completely annoyed, and asked to speak with a manager, who refunded my shipping cost. I received an e-mail that a new order was processed; the e-mail said I would be notified when the package was on its way. Three days later, I had no follow-up e-mail that the order had shipped. I called, and found out the order had shipped, but I was never notified or given a tracking number. The re-shipped poster indeed arrived, thankfully (because I had no tracking number). Someone from Art.com sent me an e-mail after reading this review (which was only one star before) and apologized for the botch. She was also helpful when it turned out I decided to refund the long-awaited print; while I was waiting for it to arrive, I found something else that it turns out I like better. If it wasn't for this art.com staff person, Ashley, being helpful, my review would have remained pretty negative! But Art.com, and other retailers, really should reconsider Smartpost in the first place; and before arguing with customers, they should learn how it works.

Bought three photo prints. They are printed on VERY thin paper that makes framing difficult. Even the resolution is not good. Buy elsewhere -- try FineArtAmerica site for example.

Ordered 9 canvas prints. 2 damaged, 2 no wire to hang 1 lost. Will never use art.com again! No humans to help at customer service.

After repeated attempts to obtain help logging into the art.com site and receiving curt and unhelpful responses, I am baffled that these people are still in business! Is there an owner there that cares about the business? Reads reviews? I am shopping online a great deal on a current project and have no issues with Amazon, Ballard Designs, Grandinroad, Wayfair, Crate and Barrel, Williams Sonoma, CB2, Pottery Barn and everyone except Home Depot, whose website isn't responsive (the people are friendly and helpful though). Shameful! And it is so frustrating for potential customers looking for help finding their account information.

I wrote a 2-star review about art.com last week after getting no response from an email to their customer service about a return/refund request (their on-site "initiate a return" function does not work). I am very happy to say that, after one week, I got a response via email from art.com customer service with instructions to apply for a return or refund. I followed instructions, spoke on the phone with a return specialist and followed that up with a second email to *******@art.com containing my photos of my item, and within minutes, I kid not, a response came and then refund was approved. I am very positively impressed (;^)) and now write this positive review.
Summing it up -- I think art.com prints are good quality (in retrospect they often sell different versions of the same print with different color palates and I should have studied them more carefully); shipping packaging is great and protective, customer service is great though initial email response can be slow around the Holidays, their in-website "initiate a return" function does not work and instead one should phone them for good service *******143), and their framing is ok but not great quality -- but overall, with the free shipping, art.com products are a good deal and customer service is great.

Do not use this scam company their product and their service is nothing but a sham they keep asking me for more characters before I'm allowed to post this. So I'll just say worst customer service. Worst product do not use. Do not use. Do not use. Stay away

My recent order was processed and sent quickly. It was framed well and arrived in great condition. But I was less than impressed with the quality of the giclee print. It was slightly blurry.Other print I have ordered have been fine. So maybe just a fluke?

Easy web-site to navigate, but I am uncomfortable with their constant coupon discounts... hard to know what the real price is from the "sale" price.

I purchased a print for a gift. I did not open it. After the item was opened, it was discovered it was too big. Upon my notification of it not fitting, I tried to return it, only to be told I was responsible for shipping. When I received the print I noticed the print was blurry and terrible quality. I had to pay $63.00 to return it! Do not buy from them!

I ordered 3 large posters which came to about 100$. Had to pay customs coming into Canada before Fedex would release them and then they were dropped off outside my door with the box pretty crushed at one end and posters too creased to hang. Although it wasn't exactly art.com's fault, except for the flimsy packaging, I didn't think I'd get any help from them based on all the bad reviews. I was pleasantly surprised though with the prompt customer service I got from Marley after contacting them by email. My posters were replaced and I didn't have to wait too long for them. It seems the business is run with a lot of automated communication, but you can reach a human when needed. They are selling pretty reasonably priced prints and it was the only shop where I could find all the prints that I wanted. Am happy it worked out.

I bought a large, framed, canvas print for $350 back in October, 2022. Just 5 months later, all edges of the frame have separated. I contacted customer service and they quickly responded that we are outside the 45 day window and I can't return it. I didn't want to return it, but was hoping they would give some suggestions. I will not be ordering from them again and should have checked reviews before I ordered in the first place. Don't make the same mistake I made - there are many other good, reputable companies out there.

I have ordered quite a few items from Art.com with mixed results. Most of the items were fantastic (very vivid lush colors printed on thick quality paper), but some were shockingly amateurish (blurry and faded colors on cheap, thin and frustratingly warped paper.
It's interesting how many reviews I read that complained about the customer service. When I needed to return items, I was treated with professionalism, courtesy and respect. In fact, they said I wouldn't need to return the item at all while providing a full refund. This is why I keep going back; this type of Rockstar customer service makes me feel much more confident about ordering images I love.

Ordered a picture with frame Nov 30 2022. Email from art.com says that out of stock and suggested another frame I accepted thinking that it was available to be made. Today Jan 3 2023 I have to get in touch with them,now find out that frame is now also out of stock. Ive cancelled the order. I understand it's the holiday season and things get delayed but I suggest they update their stock of frame to avoid customer disappointment.

No frames ordered, just prints. Shipping time: 5 weeks.

I don't expect it overnight but 5 weeks is ridiculous.

I ordered a very large (42by72)Monet water lilies poster and paid $98. When it arrived, it was very blurry and the pixels were low. They have a return policy but you pay the shipping. THe cheapest shipping was $52. I wrote them and said they should not sale large posters where quality is compromised. Very disappointed and won't order from them again.

H

Good Day,
I have received an order composed of 2 items for a price of 689$ canadian due to the shipping cost.

The order has arrived damaged, not due to shipping in my opinion but poor fabrication as it can be seen on the picture.

I have received good service from Madam Fiona at the online website. They have refunded the damaged item and told me i can sell, donate the damaged items.

Honnestly, I would have expected a refund, and to get a new one free.

I will not buy from Art.com anymore.