I wish that I could say that I have the product that I ordered on Dec. 1st. Unfortunately, it has yet to arrive. I ordered a print for a Christmas present, and had a delivered by date of Dec. 11th. When it didn't arrive on time, I called customer service. I spoke with a nice gentleman by the name of Jack, and he immediately refunded my shipping costs, and told me it would be there soon- and also sent me the tracking info (as it had not been included in my order receipt).

Well, I have been watching the tracking information, and it hasn't moved since Dec. 12th. It's been sitting at the border- maybe? I have no idea- because they use Ascendia to ship from the U.S. to Canada, and the tracking number cannot be found in any Canada Post, Fed Ex company, or anywhere here! It just seems to be at the border, stuck there. And it was only updated two times, once when they received the shipment (Dec 1st), and the next time when it was at the border (Dec 12th). I have a feeling it updated at the border maybe because Jack inquired about the status.

When I contacted customer service again on Dec. 18th, the man that I spoke with (didn't get his name) wasn't helpful at all. In fact, he seemed annoyed at the fact that I was bothering him with my questions. He proceeded to inform me how the shipping was slow in Canada (umm... really? Because I'm sure that I live in Canada, and know how they are, and they are actually fairly decent, and get packages to me all the time on time!), and that I just had to wait. I told him that this was a Christmas present, and he basically told me that there was nothing he could do. I found out that "Jack", the first rep I spoke with was actually a manager, therefore the good service. This guy was rude, unhelpful, and did nothing for me. Yeah, and he lied and said my "package" just entered Canada. No where in Ascendia's tracking info does it say that.

If I had known that their shipping was going to be so sketchy, I would have thought twice about my order. I've never heard of the shipping company Ascendia before using ART.COM, and I'm less than impressed. It seems like a trifecta of problems, creating a real crap customer experience. One- don't offer a arrival date if you can't keep it. Two- use a RELIABLE shipping company... Especially if you are dealing with expensive art! Three- Get employees in your customer service department who aren't going to tell the customer how it is in their country, lie, and not offer any assistance what-so-ever!

I didn't spend a lot of money on the print- but that's not the point. Now I have to buy another Christmas present to replace this one, because I know it's just not going to be here on time- or if I ever will get it! So I have essentially have had to spend money twice on one person.

Based on the fact that I didn't get my order when I was promised, and the dismal customer service I received the second time around, it is enough for me to stay away from this site. I will never spend another dime at ART.COM.