I ordered 3 large posters which came to about 100$. Had to pay customs coming into Canada before Fedex would release them and then they were dropped off outside my door with the box pretty crushed at one end and posters too creased to hang. Although it wasn't exactly art.com's fault, except for the flimsy packaging, I didn't think I'd get any help from them based on all the bad reviews. I was pleasantly surprised though with the prompt customer service I got from Marley after contacting them by email. My posters were replaced and I didn't have to wait too long for them. It seems the business is run with a lot of automated communication, but you can reach a human when needed. They are selling pretty reasonably priced prints and it was the only shop where I could find all the prints that I wanted. Am happy it worked out.