ArchitecturalDepot

Having never bought from here, my wife and I ordered one shutter set to see what sort of quality we'd be dealing with. When the shutters arrived, they looked great and mounted very easily. Absolutely worth the money!

Five items came damaged. The company said it was during transit. Who knows. They will not send replacements because there is a 72 hour window of inspection--which they don't tell you about until you go to the support and help page. So I opened my packages a couple days after that and they refuse to stand by their product. They had me send photos, which I did and then said too bad. JUST BEWARE

These folks make very high quality materials - easily the best that we found after considerable research. They are not only very well made and deliver serious value for the dollar, but they are packed professionally and should arrive is perfect shape. Their sales staff are entirely competent and knowledgeable and will stay with you to the end. Communications and quality is no problem. Their shipping department needs to have some staff meetings, but i forgive them that rough spot, because their workmanship and quality more than make up for it.

Customer Service Dept is a joke. My order still showed as "Processing" two weeks after estimated Shipping Dates (04/06-04/11). Shutters arrived ten days after estimated Delivery Date (04/11-04/16) on April 26. Tried using online Chat but after start of conversation no response for 30 minutes and I logged out. Email contact was just as bad. In ten days prior to delivery the only response was I will get back to you, no info from warehouse yet. First & last order from Architectural depot. Shutters arrived with a funky grey primer paint color.

I ordered some faux beams and shelves from them for a large project. After paying over $5,000, the shelves I received were only finished on one side and thus useless for my application. I had an extensive conversation with the sales rep explaining what I was using these shelves for. When I went back to management and asked for either an exchange for what I ordered OR a refund, I was told "the items are clearly pictured on our website". When you are ordering something online and speaking with a human being about EXACTLY what you need, and they fail to give competent guidance and then basically say "you should have read the fine print", you've found a business that will not be in business for the long term.

Order received was wrong in size and style. I called merchant and followed with pictures they requested. They agreed they made a mistake and would refund my order but shorted me over 300.00. I called and email without any response now it's with the credit card company. I would be a little hesitant in ordering from them since you might be responsible for their mistakes.

I ordered two columns and paid more to have them shipped than the columns cost. My builder couldn't put them up in October when they arrived. When we opened the columns in the spring they were missing pieces and I tried calling so many times to figure this out. It was super hard to actually get a person. They had me leave messages that weren't returned, they had me fill out a form online that they said they don't have record of and now that its more than 72 hours later than delivery they won't refund my money for the missing items or replace anything. Terrible customer service.

I ordered all new shutters for our mobile home after Hurricane Irma. These lovely replacements were so much better than the originals and at a lot lower cost! Love the pattern and they were so easy to paint! Am 100% satisfied with this purchase and will be back parts as we replace/renovate. Was very impressed with the FAST shipment and email updates, and loved ArchitecturalDepot's free shipping option. Especially since local dealers wanted to charge me $50 to deliver, that, on top of overblown prices for low end shutters! Am so happy I did a web search and found this company!

I ordered shutters made of vinyl and composite wood. I specified the shutters to be a specific color. Shutters came in and were not even close to similar. I sent 3 emails to them with no response. I called them and they pretty much said i'm out of luck and they could only offer me discount on more products. So now i'm stuck with a pair of $600 shutters and an upset client.

They are quick to respond if you want to buy something, but don't expect good customer service when you have problems.

They will no longer have my business.