Why is AD refusing to replace defective pieces that I received in my order?

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Why is AD refusing to replace defective pieces that I received in my order?

asked by Rick D. on 3/22/17

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Hi I'm looking for my tracking number. The one i have through Amazon does not work with Fedex. I ordered them on 5/22 and customer service with your company said they are coming from a warehouse in Michigan. I live in Indiana(1 state away) Amazon shows arrival June1-6. When I spoke with your customer service and let them know our painters through a State Farm Hail Damage Claim are leaving this Saturday, she said she thinks they should arrive before or by this Saturday, which is a MUST, PLEASE! Can you please give me a tracking number with Fedex that actually is more accurate? Here is my info: Amazon.com order number: 113-0656598-5953827 Carrier: FedEx, Tracking #: 1Z5V455Y0356645604 3) Ekena Millwork LJ4S14X06700PG Lifetime Vinyl Standard Four Board Joined Board-n-Batten Shutters with Shutter-Loks Per Pair, 14 x 67", Paintable 2) Ekena Millwork LJ4S14X05500PG Lifetime Vinyl Standard Four Board Joined Board-n-Batten Shutters with Shutter-Loks Per Pair, 14 x 55", Paintable

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Jared W. · Answer 1 · 2021-08-21T09:13Z

Jared W.

on 8/21/21

They absolutely will not replace anything defective. I ordered 5 pho beams over $4400 and they would not replace a damaged beam. This company is very bad. Beware.

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Barry K. · Answer 2 · 2020-05-22T03:26Z

Barry K.

on 5/22/20

They ripped me off. I bought samples thinking I could refund once I made a decision. The product looked terrible, there was no way I was going to put this on my house. So I tried to return, and they could only credit. Once you see the product, you are not going to buy, so you are stuck with samples. It is racket. Do not buy from Architectural Depot.

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