These folks make very high quality materials - easily the best that we found after considerable research. They are not only very well made and deliver serious value for the dollar, but they are packed professionally and should arrive is perfect shape. Their sales staff are entirely competent and knowledgeable and will stay with you to the end. Communications and quality is no problem. Their shipping department needs to have some staff meetings, but i forgive them that rough spot, because their workmanship and quality more than make up for it.