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    Mano Mano

Ratings On Other Platforms

Trustpilot
3.8 / 5
Reviews.io
1.9 / 5
Corporate Values

Overview

Mano Mano has a consumer rating of 2.82 stars from 125 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Mano Mano most frequently mention customer service, concrete guarantee and next day problems. Mano Mano ranks 32nd among Do It Yourself sites.

  • Service
    24
  • Value
    24
  • Shipping
    24
  • Returns
    18
  • Quality
    22
Positive reviews (last 12 months): 8.3%
Positive
2
Neutral
0
Negative
22
View ratings trends
62
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • And as for customer service non existent Think twice before you bye from this company be warned
How would you rate Mano Mano?
Top Positive Review

“Fold up large pool”

Gisella M.
2/12/21

Bargain price for the fold up paddling pool, much cheaper than amazon. Seamless ordering, very fast delivery. I just don't understand all the reviews saying people are still waiting on their refunds from this company months down the line. Pay with PayPal and if you have proof and are dissatisfied report to paypal and get your money back. Simples!

See positive reviews
Top Critical Review

“AVOID!”

Dora P.
11/17/21

What a nightmare! Avoid at all costs! Bought an electric rail radiator which was installed by certified plumber ( extra costs) and find out that the heater is faulty. Now Abby from customers service offered a solution - send it back and we'll replace it. Unfortunately it's not a shelf which you can send back as here we have another job for plumber and extra costs. And then another for putting the new one in... I gave up and will send everything back to them. Already lost lots of money. What a bunch of useless brainless people!

See critical reviews

Reviews (125)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
dorap59
1 review
0 helpful votes
November 17th, 2021

What a nightmare! Avoid at all costs! Bought an electric rail radiator which was installed by certified plumber ( extra costs) and find out that the heater is faulty. Now Abby from customers service offered a solution - send it back and we'll replace it. Unfortunately it's not a shelf which you can send back as here we have another job for plumber and extra costs. And then another for putting the new one in... I gave up and will send everything back to them. Already lost lots of money. What a bunch of useless brainless people!

Tip for consumers:
Avoid at all cost!

Products used:
Electric rail radiator

Service
Value
Shipping
Returns
Quality
gisellam6
3 reviews
0 helpful votes
February 12th, 2021

Bargain price for the fold up paddling pool, much cheaper than amazon. Seamless ordering, very fast delivery. I just don't understand all the reviews saying people are still waiting on their refunds from this company months down the line. Pay with PayPal and if you have proof and are dissatisfied report to paypal and get your money back. Simples!

Products used:
Fold up dog pond

Service
Value
Shipping
Quality
benl284
1 review
8 helpful votes
July 28th, 2020

Ordered a table and chairs that turned up broken and with parts missing. They make the returns policy deliberately difficult so you're unable to get a refund. When you contact ManoMano they put you in touch with the supplier and then its your problem to sort out. ManoMano was their hands of any responsibility. Don't use these guys, they'll take your money and then walk away leaving you to deal directly with suppliers.

janes979
1 review
2 helpful votes
February 8th, 2021

Do not use mano mano... I bought a leaf blower in December 2020. Its faulty. Strap broken and pipe us split... they wont do anything they wont refund and just keep sending me script messages... they passed it on to their supplier Home online stores Ltd who tell me to send it back st my own cost of £15... this has been going on for 2 months... this leaf blower is like a child toy but not as well made... look on trustpilot for reviews about this joke of a company

sharonc803
1 review
1 helpful vote
June 10th, 2020

Bought this table over a month ago and I'm still waiting for the table top came smashed 3 times now and everytime I ring they say we will get in touch about this and everytime they say another 48 hours. I have never been so appalled by a company in my life. They said 3 weeks ago I will receive a gesture of good will and guess what,, I'm still waiting for that too. Absolutely appalling...

stuartw158
1 review
0 helpful votes
March 24th, 2021
Verified purchase

This company just completely ripped me off. After ordering two weeks ago they said my delivery would be here within a week. I managed to email them (there's no contact number which shows how dodgy they are) and they emailed me back saying my garden pergola had been lost in transition. I'm not quite sure. How you lose a 3x3 metre wooden pergola. To top this off, they said I have to wait 5 days to email them back and request a refund.
This is a really suspicious company. I have reported them to Trading Standards. Do yourself a favour and avoid buying from them at all costs.

Tip for consumers:
Totally ripped off.

Products used:
None

Service
Value
Shipping
Returns
Quality
jenj102
1 review
3 helpful votes
April 1st, 2020

Honestly DO NOT use this company they are a liability and will just take your money with NO INTENTIONS of ever sending it to you as they don't have it. I wish I would of read the reviews before purchasing. I ordered a trampoline which they confirmed was in stock (I paid over the odds because their sold out everywhere) wait 7 days and when delivery day finally arrives I receive an email to say 'thanks for your refund request' f@## off. My children are devastated and this appalling business should be shut down. Stick to legit companies.

gracee92
1 review
0 helpful votes
May 25th, 2021

Utterly abysmal customer service.

Rude, dismissive, they will throw you from customer service employee to customer service employee repeating the same messages over and over until you want to just give up.

Have refused a refund on a bed frame bought which was:
Faulty
Broken day 1 of purchase
Incorrect instructions
Incorrect parts
The wrong size - too big for the mattress measured at exactly the same dimensions in the product description

I still haven't had this resolved, despite emailing the CEO himself who hasn't replied either.

Shoddy company top down.

Don't buy anything from here, ever.

Tip for consumers:
Don't. Ever.

Products used:
A bed frame.

Service
Value
Shipping
Returns
Quality
benb578
1 review
1 helpful vote
July 23rd, 2020

AWFUL service. £75 item arrived faulty - initially offered £8 refund if I returned it (!) Finally agreed to return item at their cost - had to wait between 8am and 5pm for courier who never showed. Collected next day. Over next 3 weeks received 5 emails saying full refund had been processed and would be in account in 2-5 days. Nothing. Finally received a "goodwill" payment of £70 - fraudulent emails, poor product and awful customer service - avoid at all costs if I were you.

mmaggia
1 review
0 helpful votes
October 6th, 2021

They use Hermes. Thats first mistake. Expected delivery 4th /5th Felix polite & helpful. Communicated well. I was going to refuse delivery but nipped to loo and hey presto enormous parcel dumped in porch in about 30 seconds. Driver sprinting off the street. But I am thrilled with purchase & finish & design.so Alls well that ends well. No likey Hermes

ianp212
1 review
0 helpful votes
May 19th, 2021

Bathroom Cabinet, one small screw won't tighten on the door, but you can't get inside the door to solve the problem, it attaches a small bit of metal to the door which in turn sticks to a magnet to hold the door shut, 3/4 weeks later, is it solved, don't be daft, I've sent pictures, videos, emails to various people, you just get nowhere, SO NOT BUY FROM ManoMano,

Tip for consumers:
Don’t buy from ManoMano

Products used:
Bathroom Cabinet

Service
Value
Shipping
Quality
ranjeets17
1 review
0 helpful votes
August 5th, 2021

Totally waste of time and money you spend. Customer care is useless and doesn't care about the promises. So if you want to buy anything, don't expect any help from customer care or sellers as they don't care of any ratings. I was promised to get a refund and no response even after following so many times. By the way refund was not even 10% for a faulty product which does not work. Spend more than GBP 600 to promise refund of 50 and got nothing back.

Tip for consumers:
better go for some reputed site even if is little costlier. the time and agony you have to go thru with this site is lot more than money you might save. eventually, you will end up wasting more money.

Products used:
Bathroom fixtures

Service
Value
Shipping
Returns
Quality
catherinew483
1 review
0 helpful votes
December 10th, 2021

Cheap and nasty products from China sold at mid range prices that bear no resemblance to the photo and description when they arrive. The item that I bought was not even fit for purpose.
Six weeks later I am getting nowhere with getting a post paid label to return it and receive a refund.

Tip for consumers:
AVOID. This set up does not follow any laws relating to trading standards and the customer service provides no service at all.
It’s commercial conduct is the worst that I have ever come across and that is saying something.

Products used:
None

Service
Value
Shipping
Returns
Quality
nicolah64
1 review
0 helpful votes
December 6th, 2020

Ordered the hugh wicker baskets when they arrived I was really impressed, couldn't fault the items, I only had a problem with delivery. Royal mail. But I'm impressed with the items. Yes ile be buying from them again.

Tip for consumers:
Good site to order from. Kept me up to date with tracking my order.

Products used:
Ordered hugh baskets, no problems with them at all. Well impressed. Yes ile buy from them again.

Service
Value
Shipping
Quality
andyj148
1 review
4 helpful votes
July 6th, 2020

Bought a respirator for woodworking. It arrived promptly but the inner packaging had been opened, respirator assembled and filter appeared to have been used. Not great during a pandemic! Are they interested? Not at all! After three weeks of emails I'm still being passed around with nobody interested in helping. Shocking behaviour. I suspect they are close to going under. Avoid!

barbarab1626
1 review
3 helpful votes
August 3rd, 2020

Ordered a gazebo, paid for next day delivery. Received email confirming delivery. Sat in all day waiting, item didn't show. Had no apology or communication to say it was delayed. Item turned up. 4 days later, as it was too late I refused to take it and told the delivery man to return it. I insultingly offered a goodwill gesture of a refund for 8.95 which was the postage cost of an item I do not have. No mention of the 55 for the actual item. Wish I'd read reviews before I'd ordered from manomano. Will never use again.

scotth1273
1 review
0 helpful votes
April 15th, 2021

Disgraceful money grabbers - Ordered a garden parasol June 2020 for my elderly mother who is unable to sit in direct sunlight due to her cancer drugs.
The very large parasol was used until September until the weather got cold and was then stored in the garage in the box until 4 weeks ago. When it was winched up again a weld on one of the arms snapped and it broke collapsing on my mother. I wrote to customer services asking for a replacement and was very quickly told it was outside the 6 months warranty. End of conversation! If this is is a something that can collapse and hurt someone surely they would want to insect the item in any event! Item was -
Outsunny Double Canopy Sun Umbrella Parasol Crank Open Outdoor Patio Shade 4.6M Wine Red

Tip for consumers:
dont

Service
Value
Shipping
Returns
Quality
brianf1222
1 review
0 helpful votes
May 20th, 2021
Verified purchase

Just bought a new display cabinet for the wife. Really wish I had gone elsewhere. The quality of the product is awful, simply awful. This is one customer you won't get back. So disappointed! Was going to click the star rating above but I'm afraid one star would be way too generous.

glynh4
1 review
8 helpful votes
April 24th, 2020

Ordered an item, paid immediately by bank transfer thinking that would be better but oh no, Although the money was taken out of my account they took a week to process it, meanwhile i got fed up of waiting cancelled the order, so now after 14 days still have not got my money back.
I wished i had never heard of this company and and its inept staff.

nicolay4
1 review
1 helpful vote
December 7th, 2020

Delivered to wrong address. They won't refund even though I've proven that a) it's not my house/front door in the delivery picture and b) the WRONG postcode that it's been delivered to is flats that only go up to no 9. Not higher numbered addresses like mine! They delivered 10 days ago. Still fighting to get a refund. They stall, fob you off or ignore you. Do not use.

gemmab9
1 review
0 helpful votes
October 4th, 2016
Verified purchase

Claire was incredibly helpful and even when the link online was broken was happy to help and contacted the business my sale had been passed to, which I believe was out of her remit, but she was happy to do. It's good to have staff that still offer good customer service within a business.

Unfortunately the item I ordered had gone out of stock and only on chasing 3 weeks down the line they realised no one had ordered replacement stock, so I have subsequently had to cancel my order.

janes162
Paul S. – Mano Mano Rep

Hi Gemma,

Thanks so much for your kind words. Always happy to help.
All our apologies for the fact that you had to cancel your order.

See you soon on ManoMano.co.uk and have a great day!

Warm regards,

Sophie

kevinb180
1 review
0 helpful votes
September 20th, 2016
Verified purchase

I found ManoMano to be quick and efficient. Prices good

janes162
Paul S. – Mano Mano Rep

Hi Kevin,

Thanks for your message.
We hope to see you soon on ManoMano.co.uk

Kind regards,

Sophie

anthonys1015
1 review
3 helpful votes
June 5th, 2020

Do not buy from these people, they could not sort out a simple problem with a flag pole we ordered. It was smashed up during delivery and arrived with both ends of the box open and damaged, rings to hold the flag, top piece and some other critical parts missing. Ok the damage was done in transport, but the packaging was not adequate for the job, it was extremely lightly packaged. However, surely in this day and age you would think they could sort this problem out, but no, after endless e-mails backwards and forwards, and phone calls about part numbers that had no connection with the flag pole we purchased, they suddenly went cold on us, refusing to answer our questions. Complete con, please beware of this company.

rahimr1
1 review
4 helpful votes
February 4th, 2020

Seen a glossy picture with a tool box and drill, had a web chat, assured me what I was getting, spoke to agent, they said the same,
So I paid,
Instead of parcel being over 30 cm
They sent around 10cm,
Called them and they said the item I purchased was a wrong picture,
Was upset but they would get it picked up, sent item back, now they saying item sent ain't item received, what came is what was sent,
Now they playing god and judge with my money, while either there staff and stealing or running a dodgy business,
Did speak to Larry Harry and Emma and
Seemed to be concerned but I think it's all
A trick so they can keep customers money

Tip for consumers:
Please don’t believe there web chat and customer support as that’s what leaded me to believe them,

Products used:
Still waiting as they have stole my money

Service
Value
Shipping
Returns
Quality
alexs649
Alex S. – Mano Mano Rep

Hello Rahim,

Thank you for taking the time to write a review of your experience using ManoMano.co.uk.

I am sorry to hear of the dispute with your returned goods to the seller My Tool Shed. I apologise for any inconvenience caused.

Please note that ManoMano was alerted to your case as there was a dispute raised due to the seller My Tool Shed stating that an old model used drill was received forced inside the returned case and that the drill model inside is not something which they sell. ManoMano has spoken with you on several occasions and helped liaise with the seller My Tool Shed concerning the matter, however, the seller has made their standpoints and due to the circumstances outlined in the contact email sent to you, the seller is unable to refund for contents received which do not belong to them. ManoMano as a goodwill gesture could see both points from the part of the seller and yourself and for this, a 50% refund at the cost of ManoMano was offered to you, however, this offer was refused. It has been advised to you that due to the specifics of this case, there is nothing further that can be offered to you other than what has already been proposed in previous correspondence.

I hope this finds you well and I apologise again for any inconvenience caused.

Best wishes,
Alex

jessicab1404
1 review
2 helpful votes
July 20th, 2020

I ordered a rattan corner unit for the garden. It came with one section being the wrong colour. Nearly 3 months later and after having been told I had a 'concrete guarantee ' I still don't have the correct piece of furniture or a date when I'll recieve it or my money back as was promised in the concrete guarantee. Do not use this company.

Q&A (8)

Answer:

Hello Jane, Thank you for your question. ManoMano is an online marketplace company based in Paris, France where sellers can sell their products through our site. The majority of sellers via ManoMano.co.uk are based in the UK, however, some of the larger seller outlets may be based in other countries in Europe. You can find out where the seller is located by clicking on the seller name under the price on the product page where this displays "Sold by: ". I hope this information helps and if you should have any further questions, please do not hesitate to contact me. Best wishes, Alex, ManoMano Customer Care UK

By Alex S.,
Answer:

Hello Malfret C, Thank you for your question. The sellers on ManoMano.co.uk only ship orders to addresses in the UK. I'm afraid that it would not be possible to send your order directly to Miami, Florida. ManoMano delivers exclusively to the UK (manomano.co.uk), France (manomano.fr), Italy (manomano.it), Spain (manomano.es) and Germany (manomano.de) only. If you have a contact in one of those countries you could perhaps ask them to receive the parcel then send it to you. Please get back to me if I can help with anything else. Best wishes, Alex, ManoMano Customer Care UK

By Alex S.,
Answer:

Hi, Thank you for your question. The sellers on ManoMano.co.uk only ship orders to addresses in the UK. I am afraid that it would not be possible to send your order directly to Greece. If you have a contact in the UK you could perhaps ask them to receive the parcel then send it to you. Please get back to me if I can help with anything else. Best wishes,

By Harry S.
Answer:

Hello, Thank you for your question. In compliance with the Consumer Contracts Regulations and according to Consumer Rights, you dispose of a 14 working day period as of the date on which your order is delivered, to return any article that doesn't meet your requirements, in its original packaging, in perfect condition, ready for resale, and ask for a free exchange or refund, excluding return delivery charges. After the seller has received and accepted your returned product, we will proceed with your refund, directly into the account which was debited for the purchase. Costs to return products remain at the charge of the customer. I hope this information helps and I am at your disposal for any further assistance. Best, Paul

By Paul S.
Answer:

Hello, This depends on the item and the seller Could you please send me the "ME..." reference of the product you're looking at? You can find it under the title of the item, on the product sheet to hello@manomano.co.uk and an advisor will look at this for you. I hope this information helps and I am at your disposal for any further assistance. Best, Paul

By Paul S.
Answer:

Hello, Thanks for your message. Please note that we only take payment with Visa or Mastercard. I'm available for any further assistance you might need. Have a great day! Paul

By Paul S.
Answer:

Hello, Thank you for your message. Please not that you can buy on the UK website if the product you saw is also on the UK website. Simple type in our search bar the product reference. I'm available for any further assistance you might need. Have a great day!

By Paul S.

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About the business

ManoMano: all your DIY, home improvement and gardening products at the best prices

Company Representative

alexs649
Alex S.

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2.8
123 reviews
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