Mano Mano

Honestly DO NOT use this company they are a liability and will just take your money with NO INTENTIONS of ever sending it to you as they don't have it. I wish I would of read the reviews before purchasing. I ordered a trampoline which they confirmed was in stock (I paid over the odds because their sold out everywhere) wait 7 days and when delivery day finally arrives I receive an email to say 'thanks for your refund request' f@## off. My children are devastated and this appalling business should be shut down. Stick to legit companies.

Although the feedback was negative I decided to take a risk and was pleasantly surprised. I purchased a P5100SPE which was ordered on the Saturday and arrived on the following Monday!

The mower arrived in good order with the exception of the electric start outer cable which had been crimped in a small area however this does not seem detrimental to its function.

All In all I'm very pleased with the mower. It seems a very well built product, requires a little bit of assembly which I felt was easy to do ( any problems see U Tube video)

I'm looking forward to the rain stopping so I can use it.

Very happy with my order. Wanted a replacement like for like bathroom cabinet. Saw the same one online with various retailers for £59.99 and then saw it via ManoMano for £39.99 (inc delivery). Ordered it and then panicked as the confirmation email took quite a few hours to come through but in the meantime I had read some worrying reviews on Trustpilot. I even rang my credit card company to say I was worried it was a scam (also because the cabinet was £20 less than everywhere else I could find it I thought maybe it was too good to be true). The credit card company said as the transaction was still pending they couldn't do anything until it was going through their system. In the meantime I got the confirmation email but I was still dubious.

The order went through on the 9th January and the expected delivery date was 20th to the 23rd January (which I thought was quite a long time). In fact it arrived maybe 6/7 days after I ordered it. It was all fine and it looks nice in my bathroom.

What a nightmare my kitchens 7days late and they email me saying it's lost, then I get another saying it isn't.
Theyve told me wait patiencely it's on its way, try telling someone wait wait patiencely after receiving them emails sat with no kitchen 7days late.

Worse company ever ruined my sons birthday told the gaming chair was in stock and due to get delivery 20th April for his birthday on 26th I'm on benefits so cant afford to buy anything else for. Him till I get refund but still waiting now they dont answer my emails except for the automated one saying we be in touch within 3 to 4 days yet they never are I have been chasing this order since the 20th they take your money and keep it I'm £80 out of pocket and they still processing my refund dont use them they terrible at everything and just take your money for things they know aren't in stock

They send you wrong items and it takes you long time to push them to replace it or refund! They try to avoid responsibility by all intentinally created but not exusting reasons.

I placed an order through this platform ManoMano - Order M*******850 - where i received a lamborghini for my 4 year old son, on his birthday we opened his gift only to realise that the rear light in car purchased for £179.99 was not working

I contacted mano mano customer service - and their customer service advisor johny, was very apologetic

He advised that the seller will be in touch to resolve the matter

It was 1 email a day for a response from both mano mano and the seller, which was very poor in my eyes

Here i have a 4 year old son who cant ride his birthday gift.because we were worried the item could be damaged and the seller would refuse a replacement.

After 1 week of engagement finally came to a resolution that a replacement car will be sent and they will pick up the faulty car

I took a day off work only to be let down,as the courier didnt come

Finally the next day the courier came after numerous calls from myself which i sent a screen shot to johny

He could only apologise and when i requested for compensation for my troubles, i was offered £10 voucher which can only be used on their website.i have lost all confidence with them and he said thats the final offer and the matter is closed

Even though i requested for my complaint to be passed to a manager.this request was declined

Very poor customer service from Mano Mano

Please dont use their services

I have an office chair with tilt/turn. The bracket on the undeside of th chair fialed and, after the usual intenet serach found a replacement on ManMano. Price lloked good, adn so I ordered it. Other suppliers could dleivery moer quickly, but ManoMano gave a 10 day delviery. After 3 days I received an email saying it have beenshipped - which was quite a delay. After another 4 days, I received a very short emial saying it had been lost in transit and my money would be repaid. 3 days later - no repayment and no bracket. Not good. I have used ManoMano beofre and found it acceptable, but it is very 'hit and miss' and not a relaibkle service in my experience. I may use them again, but not in the near future.

Ordered £1000 worth of bathroom fittings with a 7 day delivery time. 2 Months later they've not arrived. They keep telling me they will refund but still haven't. Shocking. DO NOT USE

I just would like to make an official complain more about customer service and people you employ other that the wrong product we have received.
I understand that sometimes you receive wrong product and then you can return it with a little help of the customer service advisors. Unfortunately this lady by name Zoey, what a luck of customer service, understanding, willingness to help... and common sense! We have been exchanging emails for over a week now and she keeps asking about details of what is wrong with our product, to email her measurements and pictures, which was fine however after few times of sending the same thing over i got really annoyed At the end she has decided that she will not send us the return postage note as she believes that our shade cover its only 2 meters smaller than originally requested and it isn't a big difference - what!?!? She was rude in her emails and she was definitely difficult other than helpful. Her emails didn't make sense and I'm very disappointed that people like Zoey works in customer service were you call to get help. Our case is still unresolved however I will post my items back at my own cost as this is just ridiculous.

I bought cheap and expensive outdoor furniture. I asked for a refund and they refuse to give me my money back! Incredible! I will never buy from them again!

Back in June bought a parasol, didnt receive the stand waiting just over 8/10 days for it to come. Upon arrival opened the parasol to put it up, it was torn. After sending emails back and for. Being disabled I wasnt able to take to the shop for DPD to collect needed to wait for husband to drop it off, no facility for DPD to collect at home. Managed to return the rubbish thing. Sometimes paying less for something isnt worthy. Wouldnt recommend.

Bathroom Cabinet, one small screw won't tighten on the door, but you can't get inside the door to solve the problem, it attaches a small bit of metal to the door which in turn sticks to a magnet to hold the door shut, 3/4 weeks later, is it solved, don't be daft, I've sent pictures, videos, emails to various people, you just get nowhere, SO NOT BUY FROM ManoMano,

I ordered Decking Stain, not only was it half the Price of local shops, the service was faultless, from the time of ordering the Paint on the Sunday, to a prompt delivery on Tuesday midday, with me being updated often when my delivery should arrive, I am absolutely Impressed with the whole service, and the goods that I received, I paid more than double last year for the same product, Thank you to all the Staff Involved great work

Seen a glossy picture with a tool box and drill, had a web chat, assured me what I was getting, spoke to agent, they said the same,
So I paid,
Instead of parcel being over 30 cm
They sent around 10cm,
Called them and they said the item I purchased was a wrong picture,
Was upset but they would get it picked up, sent item back, now they saying item sent ain't item received, what came is what was sent,
Now they playing god and judge with my money, while either there staff and stealing or running a dodgy business,
Did speak to Larry Harry and Emma and
Seemed to be concerned but I think it's all
A trick so they can keep customers money