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Rahim R.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Reference, Home & Garden

Member since February 2020

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1 Review by Rahim

2/4/20
Seen a glossy picture with a tool box and drill, had a web chat, assured me what I was getting, spoke to agent, they said the same,
So I paid,
Instead of parcel being over 30 cm
They sent around 10cm,
Called them and they said the item I purchased was a wrong picture,
Was upset but they would get it picked up, sent item back, now they saying item sent ain't item received, what came is what was sent,
Now they playing god and judge with my money, while either there staff and stealing or running a dodgy business,
Did speak to Larry Harry and Emma and
Seemed to be concerned but I think it's all
A trick so they can keep customers money

Tip for consumers: Please don’t believe there web chat and customer support as that’s what leaded me to believe them,

alexs649
Alex S. – ManoMano.co.uk Rep
Hello Rahim,

Thank you for taking the time to write a review of your experience using ManoMano.co.uk.

I am sorry to hear of the dispute with your returned goods to the seller My Tool Shed. I apologise for any inconvenience caused.

Please note that ManoMano was alerted to your case as there was a dispute raised due to the seller My Tool Shed stating that an old model used drill was received forced inside the returned case and that the drill model inside is not something which they sell. ManoMano has spoken with you on several occasions and helped liaise with the seller My Tool Shed concerning the matter, however, the seller has made their standpoints and due to the circumstances outlined in the contact email sent to you, the seller is unable to refund for contents received which do not belong to them. ManoMano as a goodwill gesture could see both points from the part of the seller and yourself and for this, a 50% refund at the cost of ManoMano was offered to you, however, this offer was refused. It has been advised to you that due to the specifics of this case, there is nothing further that can be offered to you other than what has already been proposed in previous correspondence.

I hope this finds you well and I apologise again for any inconvenience caused.

Best wishes,
Alex

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