Mano Mano

Answer: Hello Jane, Thank you for your question. ManoMano is an online marketplace company based in Paris, France where sellers can sell their products through our site. The majority of sellers via ManoMano.co.uk are based in the UK, however, some of the larger seller outlets may be based in other countries in Europe. You can find out where the seller is located by clicking on the seller name under the price on the product page where this displays "Sold by: ". I hope this information helps and if you should have any further questions, please do not hesitate to contact me. Best wishes, Alex, ManoMano Customer Care UK

Answer: Hello Malfret C, Thank you for your question. The sellers on ManoMano.co.uk only ship orders to addresses in the UK. I'm afraid that it would not be possible to send your order directly to Miami, Florida. ManoMano delivers exclusively to the UK (manomano.co.uk), France (manomano.fr), Italy (manomano.it), Spain (manomano.es) and Germany (manomano.de) only. If you have a contact in one of those countries you could perhaps ask them to receive the parcel then send it to you. Please get back to me if I can help with anything else. Best wishes, Alex, ManoMano Customer Care UK

Answer: Hello, Thank you for your question. In compliance with the Consumer Contracts Regulations and according to Consumer Rights, you dispose of a 14 working day period as of the date on which your order is delivered, to return any article that doesn't meet your requirements, in its original packaging, in perfect condition, ready for resale, and ask for a free exchange or refund, excluding return delivery charges. After the seller has received and accepted your returned product, we will proceed with your refund, directly into the account which was debited for the purchase. Costs to return products remain at the charge of the customer. I hope this information helps and I am at your disposal for any further assistance. Best, Paul