Mano Mano

Mano Mano / MHstar "Outsunny 13x11ft Corrugated Steel Garden Storage Shed Tool Box w/ Sliding Doors Green
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> Having paid a professional handyman to construct your flat pack shed. Your manual states it should take 4 hours.
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> You have to be joking. It took 16 hours.
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> Secure? Secure as a tissue box. You could punch a hole in any panel. Simply unscrew one of the million screws from the outside.
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> The design and construction is appalling.
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> The quality is a joke.
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> It's only practical if you're 4 ft tall or less.
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> The construction is flimsy at best.
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> It is of no practical use to store anything of value.
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> The lock mechanism can be snapped off with your finger or you simply push the doors in.
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> This is most likely the poorest quality misrepresented product I've ever purchased."

Appalling company - used web chat to ask re a shed had a floor supplied with it as the description was not great and unclear
Web chat person allegedly double checked and confirmed twice it did - however the item arrived with no flooring
Useless support from Mano Mano - they just said wait for supplier to respond - they did with totally ridiculous suggestion
Asked them to supply the floor as I was told came with the shed they refused
Never will I use this cowboy service again
Going back to proper traders where customer service matters and they answer questions correctly without lying or misleading them to buy something they would never have done if this lot had been honest

I received 4 chairs, the box was broken not sealed correctly, as a consequence 1 bag of screws was missing, so 3 chairs, lots of photos and communication necessary, phone calls emails, but no screws,
The help understanding and customer service is zero. They just do not care, or appreciate the disruption and total despair at the treatment I have received. Another company would have sent a bag of screws in the post, at the least, or even another chair...
Now after 2 or 3 weeks, they will give me a refund, but I must dismantle the 3 chairs, which have been assembled. I would NOT RECOMMEND BUYING ANYTHING FROM THIS COMPANY.
Now I will not have any chairs in my office, great, I will look for a more reputable company to order from on line.

The customer service is so bad! Very rude assistant! Maybe because I start chat at 6pm? Dont know... but the man on another side was very bad... should be working as online assistant

They are selling fake products with pictures and descriptions of the genuine ones, in this case JBL headphones, you can still see them on the website.

Company took my money and then chose to cancel my order with absolutely no explanation, disgusting communication and disgusting service. I would advise against purchasing from here.

Terrible service. Offered a delivery date 26 May-10july. I had to contact to find delivery date had been changed to 28th August. However they kept emailing me to review a product I hadn't received! Just contacted again to find date changed to 10th September. This poor service can't just be explained away by Covid. This is disgusting service. Avoid this company.

Taps described as solid brass they are plastic, complete junk,would never use manomano again,replied that they are made of brass "material

After ordering and paying for a set of garden furniture, costing £559.59, by bank transfer (big mistake) April 30th, we have been left out on a limb, by Manomano.
We were constantly asked for payment, or our order would be cancelled. We sent proof of payment, but our order was cancelled anyway!
Countless phone calls, recorded letters to Paris and Eastleigh, costing us £32, still no refund.
Contacted a customer helpline from The Sun newspaper, she tried to help.
They finally agreed to refund our money 3rd June. Still we didn't receive it, finally receiving it 26th June.
They had our money from 30th April to 26th June. No apology, no explanation. We tried to speak to management, we asked to speak to the finance dept, there is never anyone to help, except a stammering limited english speaking team leader apologising for his companies shortfalls. They fob you off with excuse after excuse, just telling you that the finance dept is dealing with it, but you can NEVER speak to the finance dept.
We are 70 and 80 years of age, this experience has caused us untold stress and made us ill, not being able to sleep at night, it was a lot of money to us.
Manomano don't deserve to be in business, if this is how they treat their customers, I warn anyone to steer clear of this company and it's unacceptable level of customer service.

Very pleased with our new hall light. Great service came before the planned date. I also saved money on the item from other company's