The Knot

I had an extremely disappointing experience with WeddingWire/The Knot (The Wedding Pro). Their customer support was unhelpful, and their business practices felt deceptive and rigid, ultimately harming my small business rather than supporting it.
I invested over $8,000 in an annual contract, expecting a worthwhile return based on their promises of increased bookings. However, I secured only one elopement and two weddings—far from enough to offset the cost, leaving me with virtually no profit after advertising expenses. The platform offers no clear way to evaluate ROI, and their system locks you in without flexibility.
Adjusting or canceling your contract is a nightmare. You can't do it independently online—you're forced to speak with an account specialist, whose primary goal seems to be retention rather than resolution. Worse, changes or cancellations must be requested more than five days before the billing cycle, a detail buried in fine print. In my case, I emailed just before this deadline to adjust my plan, only to endure a 40-minute retention call where I was told cancellation wasn't possible due to timing. They offered to adjust my plan with supervisor approval, but what followed was a bait-and-switch.
I received a new contract labeled as their "bottom tier" for another full year, despite our phone discussion about switching to month-to-month billing. I immediately flagged the discrepancy via email, noting the contract didn't reflect our agreement. My specialist didn't respond until after the weekend, by which time I'd been charged $689 for the incorrect plan. Monday's follow-up call revealed more confusion: another representative claimed the year-long contract was month-to-month, a contradiction that wasn't clarified to me prior. I refused to sign due to this lack of transparency, but they insisted I'd been "informed" via the contract terms.
The customer service team showed zero empathy, treating me like a number rather than a struggling small business owner. Their inflexible policies and lack of accountability left me feeling taken advantage of. My business suffered financially from this partnership, while they profited at my expense. The Wedding Pro dominates the market, but their practices prioritize their bottom line over the vendors they claim to support. I strongly caution other photographers against investing here—look elsewhere for promotion that actually benefits your business.

I sent an expensive gift that should have had a note, arrived without any indication of the sender. I took the time to type out a message to the bride but she never received the note that was supposed to be included with the gift. 4 weeks after the shower I finally asked the MOB if my gift was received, the bride had no idea who sent the present therefor unable to acknowledge receipt. Unacceptable.

I posted a review with pictures and videos of the disgusting environment that the food trucks had.
I posted a conversation thread of my boss saying to serve food to people when the trucks were destroyed had living maggots out of his food everywhere for over a week.
He ignored my concerns about people's health and safety.
I put the videos online left reviews and now he's talking to these local base companies to pull down my reviews to save his disgusting business.
Street lights LLC still stick gratuity payments for every invoice for themselves.
None of it goes to his staff at all ever. None of the payments go towards making the trucks roadworthy and safe for the employees. His staff has to steal kitchen equipment from hospitals and schools because he will not buy what they need.
They have commonly been out of dish soap for days on end rubber gloves cleaning towels.

Take your money and never hear from them again. There attitude changes once they know that you gave into the rubbish they try to sell you. Paid them whatever they wanted. After 2 weeks still didn't have anything. I am a reasonable vendor and know that not everyone will always want to book us... BUT I also know that we are good and no way not 1 even called us.

If you are a vendor who is just starting out, or cannot fully commit to it as a job, do not join this site. Unfortunately the site does not help you connect well if you do not have enough to show for it and look like the more established vendors. This site's salepeople will try to make you feel like they will help get you as many hits as possible, but once you're signed up, you're abandoned. I tried to join to make side money as a DJ, and I was assured I would make back my deposit in no time. That hasn't happened. When I tried to explain that I needed to get out of my subscription agreement because I was facing financial hardship, they didn't care. Absolutely do not join this site if you can't appear like a fully legit service.

Please don't waist your time with this company, if you are trying to do business with them. They lock you in for one year, you don't see your money back ever! It's a bunch of brides sending request to a bunch of different business owners. It's rare you will get hired. Market your business somewhere else that's worth it.

Wish I could give them a zero!
Worse platform.

I sogned up for the knot in total ignorance as a small business florist hoping to get clients from the knot. What a huge waste of money! Some florists pay ten times what I pay for top listings yet my minimum priced ad page was often on top! Yet all I got was spam email from online marketers pretending to be brides to get your email. The staff is rude and their social media is a disaster! All of the posts are generic recycled posts from other boring wedding pages or these imbalanced negative home made cartoons from someone that is obviously not well. I have never seen one original or positive post to bring anyone in the own community of subscribed paying vendors together, 3 more months and I can cancel finally! Cannot wait!

Do not do it! Absolutely the worst company to deal with. I have been trying to cancel my subscription and have called 5 times and left a message and have emailed at least 5 with no response. Waste of money and time

I tried to book a hotel for a wedding in Orlando using theknot.com. The venue was full so I was going to hang up and book somewhere else. The agent at theknot said she was able to book my second choice for me at The Doubletree, so I let her. Three months out, I tried to cancel as my plans changed. They told me if I cancelled I would still be responsible for one night room rental (several hundred dollars) I thought I was calling the hotel directly, but it was actually theknot I was talking to. We begrudgingly made the plans work, however I mentioned it when checking in at the Doubletree and they said I would have been able to cancel my room through them - it was the "third party" that wouldn't let me cancel. I think that is terrible! The rep never gave me that information. I'll never make that mistake again.

I made a hotel reservation directly with the hotel, and mentioned the wedding block. This put me in touch with THEKNOT.com Powered by HotelPlanner.com. HotelPlanner.com claimed they were Expedia. When pressed, they say they work with Expedia (and many many other 3rd parties). You won't get your money back. Suggest you go elsewhere and not take a chance on THEKNOT.com Powered by HotelPlanner.com (wedding people need to know this).

I almost never leave bad reviews/leave reviews in general but I felt the need because if this review can save one other small business friend from wasting hundreds or thousands then it's worth it. It is honestly so messed up that this huge business takes advantage of small businesses the way they do.

I have a small local home bakery and am trying to advertise towards the wedding industry more so turned to the knot/wedding wire. I was basically convinced into their lowest rate ($250 a month) by someone who worked for them who told me she had her own small business and advertised with them and it was the "best decision she's ever made." I think looking back she was lying to my face - which is so heartbreaking considering I took a huge leap of faith in saying yes - and the knot ended up taking over $3,000 from me and in return i got NO customers (lots of leads that went nowhere - which were probably fake). They also make you pay for 12 months minimum (because if you book a wedding and your spot on the website gets taken down then the client can't contact you -which doesn't even make sense because you could give them your contact info at any time) which is how you get stuck!

Please please please if you are a small business don't get tricked like I did. It's a legit website but they list so many businesses on here that there's almost no chance you will get business, and will waste tons of money and time trying. Learn from my mistake- its in your best interest to stay away!

We used their hotel booking service. They charged us more than twice the negotiates rate. We tried emailing, calling and received
No communication other than a
Cancellation of our reservation without returning any of the amount I paid!
Do not give them any of your hard earned $

There's an apparently an issue with my bank account, they allegedly can't send our cash gift for some reason, and we can't edit it without contacting customer support.
When attempted to contact them to resolve the supposed issue, she insulted my intelligence by assuming I didn't catch their email instead of resolving it. Horrible and concerning. Don't set up cash gifts on their site, you can't edit your bank account without contacting someone and being met with rudeness.

Big thank you to Linda and her crew. They were amazing and did last minute changes. DJ was so cool. Food was amazing. They really gave us the wow factor. Thanks so much for all your hard work. Best Halloween wedding ever.

My experience with ordering invitations with The Knot has been horrible. They lack in communication and the Ability to help customers. Their lack of follow up on important life events is unacceptable. Still have not heard from them about my invitations and event is nearing although I do get a ton of advertisement mail from them now I have yet to be contacted via email or phone.

The Knot is a cash grab at it's worst. Over the past 2 years, our venue has spent over $30,000 with them and had declining lead quality, inconsistent notifications and customer service is almost nil.

They changed their model in December 2021 to be more like Google and started charging $32 per lead automatically. They racked up over $4000 in leads that 100% were not quality and were a complete waste of our time.

When I brought up the issues, they refused to give refunds, credits or to pause my account.

If you are a wedding vendor, stay away. The Knot is a waste of money in 2022. They will take your money, not care about the quality of their service, and then tell you that you are out of luck.

I strongly advise against engaging with this company. Unfortunately, I committed to a year with them and have been struggling to terminate the contract, even involving my bank. They are unresponsive and deceptive. Despite promises of increased business and customer engagement, my experience has been dismal. After four and a half months, I've received only three leads, despite fully optimizing my profile with maximum pictures and syncing links to my website. Despite my efforts on social media, the company failed to reciprocate. Their algorithm seems to prioritize other vendors, regardless of payment or establishment. I've spent nearly $700 by now with zero return, and their refusal to cancel the contract or take responsibility is infuriating. Talking to other vendors confirms widespread dissatisfaction. This company is solely profit-driven, providing no support and shifting blame onto clients. It's a regrettable and costly mistake to engage with them.
In total, I've only received 20 website visits, 43 profile visits and 14 people scrolling through my pictures, which is incredibly low. I get more than that with boosting one reel for few dollars.

I ordered 2 personalized items for an engagement gift, after waiting about 10 days and still not receiving any sort of confirmation email saying my order had shipped or anything, i called in to get some answers. The "supervisor" from California named May was the rudest, most unhelpful and unprofessional people I have ever dealt with. She refused to help me and said they did nothing wrong and basically that I was "$#*! out of luck." I was very excited about my purchase and after this experience I will never order from this site again and tell everyone looking for wedding stuff how terrible this company's customer service is. What a disappointment and still cant get over how disgusting May's behavior was.

Placed an order 30 days in advance. Received partial order in 2 weeks, waited until the last minute for the remaining items. I wrote customer service who sent an email saying it was shipped, with a tracking number, unfortunately no deliver vendor was supplied and it turns out that was incorrect information. When I called 3 days later was told "I am very sorry, we are running a bit behind, it will ship tomorrow." When I asked about overnight shipping the charge would be $30 which was less than the remaining order.