We decided to decided to advertise on TK/WW.
Our area was thousands of dollars a month for a venue. We were able to negotiate a lower price by subscribing within 24 hours. That sales tactic should have been the first red flag, over priced then offer a discount with a time frame. This is something several stores like Kohls have been sued and fined for - artificial price inflation.
We were told that we would receive 10+ qualified leads from verified couples that matched our criteria a month. That the couples would view our profile and then send us a personalized message. That's not what happens. Any profile can enter a zip code, and spam every venue. We set our prices, services, and capacity and recieved a barrage of spam prewritten questions from profiles that never viewed our profile and did not meet budget, capacity, or services we offer. We receive the same 3 prewritten questions from every profile. Our sales person guaranteed is we would book every Saturday in October, we got nothing.
We have been on the knot for close to 9 months, and have closed nothing. We have had 1 tour from a couple of teenagers. Out of the massive spam messages, we have had maybe 7 responses after responding to the inquiry. This leads me to believe that the knot and wedding wire artificially create fake/bot accounts to give fake "leads" to keep advertisers engaged. Our sales person said out pricing was lower than our markets average. We did not increase our pricing as they advised us to. We have offered our rates for an extremely low rate to see if we would get a response. Nope. Nothing.

We have a had a person plan a fake wedding, tell people we are booked for their date, call vendors, schedule meetings at our venue with vendors that we were unaware of. I reported this person as spam, and the profile is still active.
We have had at least 1 person with violent felony convictions that has made our staff scared. If we wouldn't have done a background check - someone could have been seriously harmed. Is the knot going to be responsible for sending dangerous people to our business if something happens? WW did not give us the option to mark this profile as harmful to help protect other advertisers.

One of our big issues is that people WAY outside of our city claim to be in our city on their websites, I brought this up to our sales person as one of our pain points and she guaranteed me that the knot only shows people the city they put in for venues. This was false, after we paid and searched our city to see what page we were on, they listed venues in other states as being in our city! We were on page 7 while the out of state venues were on page 1.
The knot wrote our bio and stated we have on site accommodations, individual cabins and horse back riding. No idea where they got that from.
The knot swears they don't allow advertisements from discriminotory sexual orientation vendors, but they do. I have reported venues after giving tours to LGBTQIA+ couples that were denied for this, and the venues are still listed.
I submitted emails and made phone calls and had to wait 8 days until an account manager could call me back. The knot does not provide contact information for your "Account manager" No employee except your account manager can talk to you about your account. The account manager that contacted me was not the one listed on our profile. She claimed to be a supervisor but her email title says account manager. She said she was both. And there was no one to escalate our issues to.
Whenever I brought up a concern she repeated. "You're under contract. There's nothing you can do", "we don't guarantee or sell leads. We sold you advertising space" this is not what the sales person told us or how the services were represented. We were not provided with a copy of a "contract" until we called to cancel due to being intentionally misled.
They told me to have previous couples make profiles so they can leave reviews. This is unethical, as it grows their numbers of "active users". Another fraudulent practice.

I haven't been a client of The Knot ot but I have been a guest of people using The Knot. Moderately difficult dealing with one gift vendor few years ago but that was nothing compared to hotel vendor they use Hotelplanner.com. It was not clear that I had been dragooned to that site versus what I thought - that I was contacting a Marriott directly, to book a room which was not a. Venue- related block of rooms.//special rate room. Ended up being precharged entire fee 2 months before, told non-cancellable. The price was exactly the same as I could get a month later on my own, with just a credit card # and cancellable in full up to 3 days before. There was no perk, no benefit to paying in full, ahead for a non cancelable room. Since I pay the card off monthly all I asked for was assurance if something happened it was cancellable. No no no. I made a complaint to Better Business Bureau. At 1st they didn't answer, then they responded to Better Business Bureau, sugesting they were reporting to BBB what they had told me: they could not change the cancelation policy, I would have to cancel and loose 1/2,
but... as a " gesture of goodwill. They were going to reverse the charge." Not mentioning they canceled the room and they were not contacting me directly. Had I not decided to get a second confirmation, I might not have suspected I had no reservation, much less known that. And as per usual - Language difficulty. Hotel planner has very poor ratings. After my initial foray I wrote the Knot - as their vendors reflect on them, and I got a very perfunctory brush off.

I DONT How to upload a message which is how they sent me the 1st confirmation

Courtyard by Marriott
102 Constitution Ave. Littleton, MA ******* US
[Use guest name to check in]
Conf: *******
Itin: H*******
Check In: Nov 5 (3pm-12am)
Check Out: Nov 7 (11am)
Support: *******175
Text STOP to cancel these msgs

I have been trying to contact the knot about vanilla brides that I hired because you recommended them on your website. I have messaged Carley R. David L. & Emily M. On instagram and got no response. I also emailed your customer service & Casey brushed off everything I emailed. This company then did not do what we agreed upon and missed important moments of my wedding. I asked for a partial refund and they refused. The owner Alice aka Olesya is scamming people and not providing the services that were agreed upon. Almost all of their good reviews on all platforms including the knots are fake accounts that Alice created or paid. I have attached examples of these fake reviews on the knot different names but identical reviews? The knot does not verify that these reviews are legitimate but then when my mother (who paid for it) tried to make an honest review Vanilla Brides disputed it and the knot took it down. How are fake good reviews or friends allowed to stay up but bad honest ones aren't?! Alice has now made multiple fake instagram accounts that I traced back to her email that harassed me and multiple other people who left bad reviews of them. What kind of company does this? Not one that the knot should be advertising. There are dozens of bad reviews to confirm this but she disputes all of them and half get hidden, then for every fake review posted she does 10 new fake good ones. Vanilla Brides is not even listed as a legitimate business in Florida look on sunbiz, which your website states "vendors must have a valid business operations license" & they don't! The address listed on their invoice is also fraudulent because I contacted the business at that address! The knot is responsible for allowing all of these people to be scammed by this company when I have been trying to contact you for almost a year now about this! This company should not be on the knot they are not a legitimate business & the owner is a disgrace who creates fake profiles to harass clients who give honest reviews. Why won't you delete these reviews that are clearly fake? It took me 5 minutes to get these ones there's probably dozens more. You are the reason I picked this company and now they ruined my wedding video! I want this company taken off your sites so they can't scam more people, stop allowing them to do these fake reviews and scam people!

UPDATE: They emailed me and said that my ss weren't enough "proof" to remove them. Even though it literally went to the email the owner has listed online. Do not use theknot all they care about is the money these vendors pay them they don't give a $#*! if companies screw you over and won't take any responsibility. I messaged the ceos on instagram and they completely ignore you too. Funny because she started the company the knot because of a bad vendor experience now she's doing it to others!

I called them inquiring about their services and rates. They started raiding my phone after I asked them many times to give me a few months to think about it as my business is new. They kept calling with some excuse or another and kept bothering me to sign up with them for approximately $150/mth but caving and saying ok, it was $195/mth. I said that it is too much and I cannot afford, would you know it... they persisted till I signed up with them.

After a few weeks we fell into serious financial problem and emailed and repeatedly asked if I could cancel as these are hard times and I really cannot afford them anymore, I even told them I have a 2 year old to take care of. I am not even conducting my business anymore due to our financial problems. The same person who wouldn't stop raiding my phone is now unreachable after weeks of contacting her. The whole time (so far 5 months) I had their service, I only got one real lead and the rest were fake. I know they're fake because all the leads were in the exact same format with just a few words replaced, and when you reply, it's someone trying to scam me by offering to send ridiculous amounts of check and trying to get me mail the surcharge to them (about 2/10)... ya ook! Or just a ghost (about 7/10). I thought there was an automated format for people to use to reach out to vendors but there isn't... just a format for this company's "Fake Lead Department" to use regularly! Spoke to many people and all agree with their experience of fake leads and scammers from this company. They are definitely involved in illegal activities! I wish I can afford a lawyer to hire and investigate in these unethical practices!

Now after a few months of being ignored by them I had to report my card lost when I did, and after one missed payment... they started raiding my phone again and my email! Now they force charged my bank account somehow even after reporting the card I provided them as stolen... how is that even possible?! Now amidst COVID pandemic and unemployment, I have a NEGATIVE bank balance with a toddler to look after! They are very unethical company with blatantly ignorant illegal activities!

If some lawyer sees this and would like to sue them, I would like to get involved. I am in an extremely difficult situation with a baby in our home because of this company, and all of our struggles seem to be a big joke for these criminals!

I know that this is predominantly for consumers, but this company also rips off their vendors!

They promise so many things upon getting signing up for a 12 month contract. Threw out BOGUS statistics on how the average person would receive around 25k a month by signing on and paying an outrageous monthly fee to advertise your business. Hundreds and hundreds of dollars a month! They said I would be advertised on the first page, and seldom on the top of the second. After checking all of the boxes they said would guarantee me success, they have me on the 4th or 5th page, sometimes further and it's been 6 months with very few leads and no clients. They are so busy adding new business owners that the business already signed up get pushed to the back of the line; I see new business pop up on there every day. If you want to be on the page you paid for, they tell you that you will have to pay more?
I though maybe it was just me, but after seeing the exorbitant of YouTube videos and reviews (which they do a GREAT job burying in the back if the internet), all attesting to the exact same thing, my opinion is solidified.
I called them a month ago describing our position after the last home we were under contract with fell through. We blew through all if our savings with no home, erre in a new state and we were in debt with $0 in our bank account. I contacted them and told them they were overdrafting us and that this was charging us $30 every time they tried to pull. We told them that we were displaced and trying to get into a home so our 3 children had a place to live... They refused to cancel our plan and said that we were basically SOL, and had to carry out the contract. They could care less if we were homeless, sick, dying, dead. They are con artists and worried about one thing. They were incredibly rude over the phone, uncaring. Not at all like they were when they were conning us into signing up. I hate to discuss our personal information, but I wanted to paint an accurate description of how slimy and uncaring these people are.
My point in saying this, is, wedding vendors, don't get scammed. THIS IS A SCAM. Do not sign up for this!
Advertise through FB, through Google, at wedding fairs etc. and please, if you're considering advising through this company, DON'T.

I was approached by WeddingPro (owned by The Knot Worldwide), and I was asked if I wanted to list my services on their website (a photobooth). Their rate was $250 per month. I asked them explicitly if I could cancel before a year, as it didn't make sense to pay for something that wasn't working/making money. I was assured repeatedly that I could, and that it wouldn't be a problem. They took all of my credit card info over the phone. They gave me no contract to read or sign...
After my second billing cycle, paying $500, and having no rentals from their website, I called to cancel. They tell me "That's not possible, and I signed a year long contract." This was an absolute lie.
I was never given a contract, and I certainly didn't sign anything. When I was inquiring about the details of this advertising service, I was told over the phone that I absolutely could cancel before a year. (I would never have agreed to this otherwise) *, Account manager at Wedding Pro started talking over me, telling me how I couldn't cancel, and the person that signed me up * (who miraculously couldn't answer any of my messages now after she had my money) told me the wrong information. Again, it's not my problem that they don't have their staff trained on their own policy.
I asked them to produce the contract that I signed, and this was the hysterical response: "When you use a credit card on a subscription basis like you did with TKWW and agree to allow us to use the cc, it is like signing a contract. " - *
No, that's not a contract. That's a fictional agreement you made up in your head based off of lying to the customer. * is a theif, and I will advise everyone I know to stay away from this platfrom.

*Personal information redacted by admin

I paid to advertise here for 5-7 years.
We always had good clients however the majority wete mainly interested in obtaining the rock-bottom cheapest service provider in our category of Ceremony Music.
Although our former brides and grooms left good reviews and due to their reviews we received "theknotbestofweddings" rating for several years unfortunately we encountered a lying rediculous review which theknot.coms review inquiry team refused to properly assist us with.
There was a bridefrom 6/29/19 who initially gave her event ( wedding) address as "Stone Ridge NY"
She went ahead after receiving only a quote from us via E mail and no official contract just yet, and paid a 50% deposit for our Solo Violinist. After she did that she wrote to us nervously requesting our official contract in order to be 100% locked into our Violinist's performance at her up-coming event.
Deposits can be and have been refunded in full if or when a client will not sign our Agreement/Contract or if paid with a Contract not signed.
A deposit paid does not mean we have contracted with her or anyone. Only after our client signs our Agreement and our officer signs it as well is pur client then 100% locked into our performance.
In between receiving an Initial address of Stone Ridge NY a deposit paid early before even receiving our contract and our then garnishing all of the details necessary for us to send the client our official, Agreement/Contract, we received an Email from the client with complete information for her Agreement which contained a completely different address for her event!
It was a city location of Kingston NY which would entail a 20 + further miles drive to drive to. The location of this event was now completely different from the 1st location given to us.
Of course changing a drive from Manhattan to, drive northbound on the NY State Thruway as initially thought... a drive to to Stone Ridge... and to exit the NYState Thruway at Exit 18 as originally planned and to drive west and a tad north to this originally given town of Stone Ridge of about 80 miles now became a drive all the way to Exit 19 at Kingston of the NYState Thruway and wending around further from, there on a few back country roads.
This now became a trip of 101 miles one way! We requested after learning of the extra mileage, a slightly higher travel fee of 60.00 not 50.00 to accomodate this overage of the extra toll it will now be + gas + mileage.
The reviewer lied in her review she wrote, on theknot.com, outright writing "While I initially provided an address of the event she wrote me that it would be a bit more because it was only 10 miles further and requested a higher fee". Firstly we politely asked the client to clarify the event mileage discrepancy from Stone Ridge which she initially gave us to Kingston as ultimately given. We were nice and said if it was only 10 miles distinction we would not add on the mere +$10.00 however it was 24 miles further not 10.
This is allowed: dishonest statements written by reviewers at theknot.com
The reviewers/brides utilizing the website are more highly respected ( even when abjectly, lying) than a paid advertisor.
This is grossly wrong. I proved through "time stamped" e mails this address discrepancy given and the review team REFUSED to even request that this client edit her false review at theknot. Com of our company.
DONT PAY THEM.
Their clients are CHEAP and theknot. Com does NOT SUFFICIENTLY REPRESENT PAYING ADVERTISORS

WORST WEDDING WEBSITE EVER!

DO KNOT use The Knot!
Worst online service I have ever used! The site has nothing but extras they try to get you to use (understandable, trying to make money) but it's very annoying. But my issue is with the quality of service and customer service.
My fiancé and I set up our website and everything seemed fine, until we started getting phone calls from guests. Turns out the website we set up through The Knot was constantly changing information on our page. For example, the location of the wedding/reception was changed to a city I had never even heard of and it listed that city over 10 times as if there was a glitch and it just copied and pasted it over and over. No matter how many times we corrected it, it kept changing it back. This happened over and over and over, and when we contacted the website for assistance we got no response. Nothing.
Next was the wedding date, i'm deployed in Afghanistan right now, so I got a message from my fiancé saying people are contacting her asking if we changed the wedding date. Turns out "The Knot" strikes again, our wedding date on our webpage was changed from Aug 24th to Aug 22nd, and who knows how long it was like that before someone finally asked my fiancé about it.
I tried changing the date to the correct date (which is August 24th) but that just prompted the website to show the day as.....get ready for this......"Sometime" (see the pictures of you don't believe me), so our wedding was listed as "sometime" in August. Then I went back and tried to fix it again, and yet again it posted the date as "August 22nd". So I went back AGAIN and just tried to leave that section blank (because I don't want my guests thinking the wedding is "Sometime" in August or "August 22nd") and that section said it was "Optional" to enter a date. Well it wouldn't let me change it and leave it blank. So I got an idea and changed the date to the 26th (since "The Knot" likes to remove a couple days from whatever date the customer enters) and viola, I was able to make the date say "August 24th".
Again, WORST experience with any online service I have ever had. And still, not one person has contacted me or my fiancé to address any issues or apologize. Guess all I can do is hope my guests can figure everything out. Thanks "The Knot"
I would advise everyone to Knot use their website or services.....ever. I'm sure there are other services available to plan and get invitations and RSVPs like.....carrier pigeons, yeah that would be better.

Just read thereviews, no customer support not vendor friendly.! WEDDING WIRE top natch.!