There's an apparently an issue with my bank account, they allegedly can't send our cash gift for some reason, and we can't edit it without contacting customer support.
When attempted to contact them to resolve the supposed issue, she insulted my intelligence by assuming I didn't catch their email instead of resolving it. Horrible and concerning. Don't set up cash gifts on their site, you can't edit your bank account without contacting someone and being met with rudeness.