Maciek K.

I just would like to make an official complain more about customer service and people you employ other that the wrong product we have received.
I understand that sometimes you receive wrong product and then you can return it with a little help of the customer service advisors. Unfortunately this lady by name Zoey, what a luck of customer service, understanding, willingness to help... and common sense! We have been exchanging emails for over a week now and she keeps asking about details of what is wrong with our product, to email her measurements and pictures, which was fine however after few times of sending the same thing over i got really annoyed At the end she has decided that she will not send us the return postage note as she believes that our shade cover its only 2 meters smaller than originally requested and it isn't a big difference - what!?!? She was rude in her emails and she was definitely difficult other than helpful. Her emails didn't make sense and I'm very disappointed that people like Zoey works in customer service were you call to get help. Our case is still unresolved however I will post my items back at my own cost as this is just ridiculous.