Mano Mano

This company just completely ripped me off. After ordering two weeks ago they said my delivery would be here within a week. I managed to email them (there's no contact number which shows how dodgy they are) and they emailed me back saying my garden pergola had been lost in transition. I'm not quite sure. How you lose a 3x3 metre wooden pergola. To top this off, they said I have to wait 5 days to email them back and request a refund.
This is a really suspicious company. I have reported them to Trading Standards. Do yourself a favour and avoid buying from them at all costs.

Mano Mano or plumbworld, whomever wants to accept blame. I purchased a close coupled square toilet in April. However My plumber was unable to install until May. Once the plumber opened the box, the toilet was cracked in several places. This clearly happened in transit. Now mano mano will not stand over the product, essentially saying it is my fault for not checking. I am not a plumber, so why open when there is no reason to. They are now expecting me to just accept an apology, where I will have to purchase another toilet and let the £125 plus delivery charges be my fault. Disgraceful

Similar story to everyone else. Received a faulty product, and was referred to the "seller" who would not accept a return unless the product (large set of garden furniture) was packaged in a suitably sized box which met the specifications of the original box - obviously an impossible request!
ManoMano actually have a process to deal with this called a "Concrete Guarantee" which they have hidden away in their terms and conditions. When you request this is opened, they refuse and refer you back to the seller. They then refuse to answer any more questions. I am reporting them to trading standards, and can only urge everyone else to do the same as from reading the reviews they are regularly in breach of the statutory rights.

I have bought a product ManoMano online. It arrived, badly packed, upside down, broken lid, missing screws, the wrong size hose rings, one leg missing, no tray, no instruction manual and unusable. I am used to dealing with professional companies that take responsibility for their products and was appalled to find that Manomano just blamed everyone else, such as the delivery people and had absolutely no interest in apologising or solving the problems.

In the end I decided to bin the product, which cost £103 and cut my losses with this company, who appear not to care about their customers at all.

I ordered the same product on Amazon and it arrived 24 hours later, beautifully packed and perfect and I have started using it and enjoying it.

My experience in dealing with ManoMano has been traumatic and deeply unpleasant and I was delighted to bin their defective product and will never deal with them again.

Bought a free standing shower mixer to replace my existing one as the mixing button stopped working. I picked the same model but it obviously had different fittings. The tap connectors did not fit my one so had to buy new ones, this seemed almost impossible as I went to 7 plumbing stores to no avail. I rang plumb-world who said I would have to pay to return it. Mano Mano we're a little more helpful and said they will collect it. I brought the whole tap to another plumbing store and he changed literally all the inner pipes which cost a lot of money, and a plumber to fit it. A simple swap over cost me a hell of a lot financially and equally a wasted a day. Please beware that the connectors are not of British standard fitting. The shower mixer was not cheap and is of very poor standard, considerably smaller than the one I first bought. Overall a complete waste of time and money.

Received my Grey recliner chair yesterday. Ordered Friday was to arrive 1st or 3rd of March. Came 28th Feb. Well packed and I love it. I was bit apprehensive (as a lady on my own) I had to fit the legs and slip in the back of the chair, dead easy. Philips screw driver needed. The nice girl on the chat line assured me it was easy, she was right, good customer service before and after. OK only had it a day but I know if any problems I am confident they are there to help. I don't have a lot of space the size of the chair is just fine. One happy customer and delivery excellent. I would buy form Mano Mano again. Thank you.

Bargain price for the fold up paddling pool, much cheaper than amazon. Seamless ordering, very fast delivery. I just don't understand all the reviews saying people are still waiting on their refunds from this company months down the line. Pay with PayPal and if you have proof and are dissatisfied report to paypal and get your money back. Simples!

I went online and ordered a double radiator, it came up with free shipping as well, then 3 days later I received an email stating that they decided to cancel the order as the sellers were out of stock, which was due to be delivered two days later, I had to go online and order the much more expensive one and this time they charged me £36.95 shipping fee, when I conacted them, they said all the radiators are not free shipping, so my understanding is that, their website made a mistake not charging me the shipping fee on the 1st order and when they noticed it they decided to tell me out of stock and refund my money back, and now week later my family in a cold house with no heating still waiting for the radiator which is going to another another 10 days or more, why some companies do this to their customers?!

Was a little disturbed when I first unpacked this as there were no pre-drilled holes etc. for assembly BUT the instructions were excellent and the whole thing went together remarkably easily and is very solid.

There were a few small pieces missing but I have to say the service we received from Manomano to address these issues was excellent and thoroughly impressed me. (thanks again Claire).

It was overall a very good experience but even more importantly there are 3 kids and a few friends who are thoroughly enjoying the excellent results.

Totally waste of time and money you spend. Customer care is useless and doesn't care about the promises. So if you want to buy anything, don't expect any help from customer care or sellers as they don't care of any ratings. I was promised to get a refund and no response even after following so many times. By the way refund was not even 10% for a faulty product which does not work. Spend more than GBP 600 to promise refund of 50 and got nothing back.

Ordered a gazebo, paid for next day delivery. Received email confirming delivery. Sat in all day waiting, item didn't show. Had no apology or communication to say it was delayed. Item turned up. 4 days later, as it was too late I refused to take it and told the delivery man to return it. I insultingly offered a goodwill gesture of a refund for 8.95 which was the postage cost of an item I do not have. No mention of the 55 for the actual item. Wish I'd read reviews before I'd ordered from manomano. Will never use again.

I bought this particular shoe rack from manomano… afraid to say the product lacked quality. The boards which are made from mdf were practically crumbling at the edges of few of the boards.
I tried to sort the matter out with manomano and they offered 15% discount on the original price.
V v unhappy