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Stephanie G.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Reference, Home & Garden

Member since June 2019

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2 Reviews by Stephanie

I had previously reviewed as Mano Mano and plumb world. I had a toilet delivered broken. After corresponding with several people from Plumbworld. Abigail and Emma, provided excellent customer service , resolving the problem I encountered. the previous staff which I dealt with from plumbworld should take note from Emma and Abigail
Mano Mano or plumbworld, whomever wants to accept blame. I purchased a close coupled square toilet in April. However My plumber was unable to install until May. Once the plumber opened the box, the toilet was cracked in several places. This clearly happened in transit. Now mano mano will not stand over the product, essentially saying it is my fault for not checking. I am not a plumber, so why open when there is no reason to. They are now expecting me to just accept an apology, where I will have to purchase another toilet and let the £125 plus delivery charges be my fault. Disgraceful
Alex S. – ManoMano.co.uk Rep
Dear Stephanie,

Thank you for taking the time to write a review of your experience using ManoMano.co.uk.

I am sorry to hear that your product received has some damage and I apologise for any inconvenience caused on this occasion.

Please note that it is the responsibility of the buying customer to check the state of the goods on receiving. The contact to the seller Plumbworld to signal damage with the product received was raised over one month after receiving the goods, which expired the allotted timeframe of noting this issue to the seller. I understand that you waited for your plumber to install the product, however, the seller cannot be responsible for this loss in the timeframe of signalling the damage. I'm sorry that this is probably not the answer you would like, however, I'm afraid we cannot contest any further with the seller in terms of their return processes and policies.

I hope this finds you well and I apologise again for any inconvenience caused.

Best wishes,

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